North Houston Transitional Care

Carl F. 

on Yelp

7 years ago

My mother came here from another skilled nursing facility, Solera. We left there due to poor response time of staff among others. The good news first. New facility and clean. Therapy people are great. Asha and Janelle are top notch. Workout area is clean and spacious. Food is average but does offer choices. Better than previous facilities. Chef Roy is good. Nursing staff was really good. Kingsley is the best. Helped in all areas. Charles was good as was Tran. CNA staff was nice but not that good. Jovi, head of housekeeping i... read more

Diane G. 

on Yelp

6 months ago

My Mother was a patient here for over 5 weeks. During that time we watched her slowly deteriorate as she was consistently neglected, with a serious lack of compassion from the majority of nursing staff (namely BR and TONYA), as well as management (Brooks, Melissa and Marisol). Despite repeated concerns raised to all of them, including 3 of the therapists, their responses ALWAYS focused on how good her insurance was, and "that she should stay to get a little stronger". She only got 1 hour of therapy a day leaving 23 hours fil... read more

Carla O. 

on Yelp

11 months ago

Please do not bring your family or friends here. The staff is very unprofessional and argumentative. You can complain and there are no repercussions. Also, I've been here over 24 hours and have not seen a Doctor. 

Kristina R. 

on Yelp

a year ago

DO NOT send your loved ones here! The facility is ok looking, but the beds are terrible. Nurses and PT staff are good but understaffed. The office workers refused to let my dad leave and kept my parents waiting for 4 hours in a room AFTER their orthopedic doctor had the paperwork for him to leave. They were rude to them. Definitely just wanted residents there to get more funds, but even after our surgeon put the order in for him to leave, they were adamant for him to stay another 7 days! Then they want to charge him for the ... read more

Mrs T. 

on Yelp

a year ago

This company will not pay employees and not return a phone call. I was hired to work here, went in to do my first day of orientation, filled out a time sheet, had it signed by the ADON to approve the time and turned it in to HR. I was supposed to hear from them for my next orientation day and get my login information for the computer. I received over 60 emails from the company for all of my onboarding training, yet never received logins. I called HR multiple times yet never could talk to them. I always left a voicemail and t... read more

F William T. 

on Yelp

2 years ago

I was a patient most of Jan 2023. rehab therapy was good. Food was terrIble and most often cold. Staff spends more time talking among selves than with patients. My cell phone was stolen from my room. Despite numerous promises of reimbursement, no payment has been received and no messages are taken. It is now July. VERY POOR! FWT 

Katherine W. 

on Yelp

3 years ago

My Mom was transferred here from the hospital due to breaking her leg bad enough to need surgery. She couldn't get up right away, so she had an accident in the diaper. She sat in poop for 3 hours. She called on the call light and no one came for 3 hours to clean her up. The wound care nurse and lab came in & she told them she needed her diaper changed, but they didn't help her either. When she could get up by herself, She called for water, towels and a pull-up diaper and waited 3 hours to get them. I came to visit & she bare... read more

Dee R. 

on Yelp

3 years ago

Unless you are close and can check in on your loved one daily, do not pick North Houston Transitional. While it is seemingly well designed and modern, it is dirty, understaffed and the only folks on staff are CNAs who provide a very minimal service if any. 

Dj w. 

on Yelp

3 years ago

Don't go here it's a waste of money. If I could give it no stars or even negative I would. They take hours to help out your loved ones, some times they won't even help them.