North Houston Transitional Care

J S. 

on Yelp

3 years ago

Don't leave your loved one here if they need a lot of assistance. They simply will not receive it. They will receive roughly 20 min of rehab a day and after the 4th day the staff will call you and say your family has not made much progress. The cna's are understaffed and lazy. The nurses just push pills, they don't really pay attention when something is wrong. Jeremy, a cna, left my family member in the shower with the doors to her room and bathroom wide open and I am pissed about that. Just do home healthcare if you can. Th... read more

Don B. 

on Yelp

3 years ago

Care center is not for fall risks. My dad was there 1 night fell and died at hospital.Enter at own risk staff seemed like they were always on break 

Kathy D. 

on Yelp

4 years ago

Do NOT use this facility. It is impossible to reach a nurse or administrator by phone. They do not return phone calls. You have to track them down in the facility. And they don't want you to do that - there are signs that say to remain in the patient room at all times and press the call button. But they don't respond to the call button. My husband was here for three weeks. He became septic while in this facility, and was very confused and out of it. I had to make them call an ambulance to take him to the ER. The ADON Meli... read more

C D. 

on Yelp

4 years ago

I would give them a lower rating, but I know for a fact that there are some really bad places in town and they are great, by comparison. My wife was in this facility for about 2-3 weeks. It seems like they need more staff. They did a good job, though. The thing that was the most difficult was communication. I left many messages and texts over the course of time and received calls from them twice. I don't know if they are understaffed, or if they are hiding, but their lack of communication made me distrust them. Much of what ... read more

Peggy W. 

on Yelp

4 years ago

My 93 yr old mother spent 2 weeks here for rehab after a fractured hip. The entire place was on lockdown due to Covid (my mother could not leave her room for the entire 2 weeks!). I certainly understand the need for Covid safety measures to be implemented, but I don't understand why her physical therapy only consisted of a couple laps of walking from the window to the door once a day (and I even think a few days were missed)....no strengthening exercises at all. I asked 3 times to have the therapist contact me and it nev... read more

Danielle K. 

on Yelp

4 years ago

My grandmother was placed here after hip surgery for rehab. She declined rapidly after surgery. The staff were seemingly either not concerned or not paying enough attention to realize she how bad she was declining. When we requested to speak to the Dr the staff gave us his phone number and told us that we could call him. The next day, after still not speaking to the Dr. we were told he would come that evening. He never showed up. At this point my grandmother was unresponsive, unable to eat, drink, speak, or squeeze my hand. ... read more

Cris V. 

on Yelp

5 years ago

Don't let the ratings on medicare and other review sites fool you. I researched extensively before sending my loved one to this SNF. I was relieved and grateful when my loved one was accepted. However, that relief soon diminished. If your loved one requires multi levels of therapy and Rx distribution, I would NOT recommend this place. The facility is beautiful and clean, food was good, admissions and the receptionists are great, and the physical therapists are good. However, the disappointment in care far overshadows the go... read more

Alejandro C. 

on Yelp

6 years ago

I can not believe that this facility is able to get rid of patients with dificult diagnosis and treatments, instead of helping the families that trusted them with the care of their family member. If wrong doings, or mistreatments are reported by a family member, patients, are subjected to Managements retaliation, and eviction when all along the answer is to properly care for the patient. 

K M. 

on Yelp

6 years ago

This facility was highly recommended to us, but unfortunately, did not live up to the hype. There were some very exceptional employees, but overall, the attitude there is poor. Administration is hard to contact and does not return phone calls. We were left waiting for two hours for a meeting at one point to discuss how my mother was doing and when she was scheduled to come home. Almost like they wanted to keep her as long as possible to keep the money rolling in. She was also told to use the restroom in her Depends and ... read more