Oakland Heights Senior Living

GT 

on AplaceForMom

2 years ago

For the time she was there, her room did not have the in-house cable in the contract, so we payed for Comcast. After meeting with the Executive Director, he agreed to move her to another room, but my sister decided to move. Other than not returning voicemails until about the third call, I would give them a 5 in all the other categories. They did refund us as promised under the contract terms. 

anonymous 

on AplaceForMom

3 years ago

The staff members for the most part are really friendly but sometimes they have inconsistencies with their communication. It could be because they are short staffed which we understand given the circumstances these days but sometimes when we reach out to the staff for questions we either get a response right away, an hour later or even the next day. 

Tonia 

on AplaceForMom

3 years ago

We have had an excellent experience so far. Every time we come to visit everything is in order and where it should be and out loved one room is always clean. The staff members are wonderful, they are always extremely welcoming. They have a variety of different sized apartments that only go up a small fee of [fee removed] so it is not expensive. They also have housing on site, it is a gated community and if they residents have cars they have underground garages. They except everyone here no matter then level of care or needs.... read more

Paul B 

on AplaceForMom

3 years ago

Even though it is in the middle of Oakland, the spot is crime free in the area. Don't listen to of all the reports that Oakland is all bad, this community doesn't immolate the city of Oakland as a whole. The staff are responsive to questions or concerns that the family has about our loved one. 

anonymous 

on AplaceForMom

3 years ago

The lady we toured with had only been here about [date removed] but we found her sales pitch to be very aggressive. The facility is absolutely beautiful. The room sizes were much smaller. It is not in the safest neighborhood, but it is gated. 

Galen C 

on AplaceForMom

3 years ago

Authenticity can't be faked - it shows. I'm very impressed with Pacifica Oakland Heights. Pacifica is what it says it is. The mood in the Dementia Care facility is light and warm. In the exercise class, two of the residents are going through the steps with a smile and a sense of humor. When you walk into any room, the residents turn their faces toward you, like they expect to have a conversations. And they do. The staff is always saying, "Hi Miss [name removed]," "Hi [name removed], did you have a good walk?" Everyone's stor... read more

Happy@Pacifica 

on AplaceForMom

3 years ago

My father has thrived under the leadership of [name removed], the Director of the Pacifica in Oakland, CA. I am so impressed with the friendship she has with my father and all that she's been able to do to improve his quality of life. It's true peace of mind to be able to receive a quick response whenever I call/email her. [name removed] staff & care givers interact with my father so wonderfully, and he's happy. My father has lived at the Oakland Pacifica for more than 10 years, and it's still such a blessing that my family ... read more

brent 

on AplaceForMom

3 years ago

My loved one has dementia and Pacifica has been able to provide the assisted living she needs with a very compassionate and genuinely caring staff. The activities and socially engaging atmosphere is perfect. 

brent 

on AplaceForMom

3 years ago

My grandmother has dementia and Pacifica has been able to provide the assisted living she needs with a very compassionate and genuinely caring staff. The activities and socially engaging atmosphere is perfect.