Oaks at Gracemont

Kiesling 

on AplaceForMom

11 years ago

Please do not put your loved one in this facility. They are so under staffed and the competent staff they had has left. We waited for over a hour for someone to come and help my mother, and no one could be found. Her medication was found on the floor, the rooms are not kept clean and the food is terrible. Since the new owners came in, everything went downhill fast. There is not always someone answering the phone, so it rings and rings. The even cut the number of outings they do for their residents, probably to save money. It... read more

Jennifer Heinrichs 

on AplaceForMom

11 years ago

This place is a nightmare. It's beautiful on the outside but behind those doors is another story. My mother died at this facility last year. She suffered more than she needed to because of the errors and lack of descent personnel. It was a nightmare to see her suffer so much. They have lost so many staff and residents over the last six months. So many staff left because the new owners didn't seem to care about the residents. Even after my mom they still didn't get there [removed] together. My step father is been getting some... read more

Anonymous 

on AplaceForMom

11 years ago

My mother recently left this facility and we did not have a good experience. There is not enough staff for the amount of residents that are there. The food is not that great and the place is filthy. The carpets are stained and i have seen bugs in the dinning room before. The staff always seemed to be changing as well. They tell you a lot of things to get you in the door and get your money, but they don't deliver. I would not recommend this place to anyone. 

Anonymous 

on AplaceForMom

11 years ago

During the time my loved one was at this facility, the quality of life went quickly downhill. Medications were given incorrectly or not given at all due to the facility not getting the meds refilled and even filled in a timely manner. Staff to resident ratio is terrible. When you need help, no one is ever around.. Staff does not communicate with one another in order to know what is going on with the residents. Staff is very reactive and not proactive at all. Constant excuses for problems instead of trying to resolve the prob... read more

Lois 

on AplaceForMom

12 years ago

The memory care unit here was not a good experience for us. Our loved one was there for 7 month and fell 9 times. It seems like the there is just not enough staff to take care of the amount of residents. The staff is super kind and the community was really clean. The food was well prepared as well. The problem was with the care services, they just did not have the amount of staff they need to run it properly.