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Palm Glen Animal Hospital
- Phoenix, AZ
About this business
Location details
7771 N 43rd Avenue, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I agree with the last review
Business response:
We take your feedback seriously. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though.
had an issue and they are rude and horribly mean , including the doctors, I'm sure they will block so my review won't show. I wish I checked Google before I went :( check Bbb before you go!!!!!
Business response:
San, we are truly sorry to hear you had a negative experience with us. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working with the staff to address these issues.
RecommendedMy Dog was diagnosed with Valley Fever from the Animal Shelter I adopted her from. Thus taking Meds for her condition. Over a Month later after I had her I took her to Palm Glen for a routine check up, including blood work and Radio Graphs. My Dog did not have Valley Fever. The persistent coughing was a secondary lung infection at which she is taking Amoxi/Clavulanic. This med is working. I appreciate the phone calls and care she has received from Dr. Johnson and the staff.
If I could give a zero I would. Lack professionalism and the manager gives attitude, interrupts, and blows you off. That being said,. Customer service is ridiculously horrible. If you ever have a problem with them they will not listen to you and they will try to back themselves up before seven saying sorry. The manager Laurie gives you attitude and try's to blow off the conversation. Also if the receptionists ever say they will leave a note for you for the doctor or manager they will not. I called 4 different times to get my... read more
VERY EXPENSIVE, TOO EXPENSIVE, FOR JUST A CONSULTATION, I NEVER PAID THIS MUCH TO NEVER FIND OUT WHAT WAS GOING ON. NOT EXAM NOT LAB TEST I FEEL SO MAD
not over priced,and they car about your pet
Business response:
Thank you for your generous feedback, Rick! Our team looks forward to seeing you and your pet again soon.
Wow that doctor Tomgray does do well in explaining the procedure that she can do for my dogs acl. People answer the phone right away and they have a very swift but thorough process. I left there informed and not wasting a quarter of my day
Business response:
Welcome to the Palm Glen Animal Hospital family, Jana! We loved meeting you and your pet and can’t wait to see you back again soon.
Horrible experience! They were extremely rude to me and my husband. They handled my service dog roughly. Throwing a rope around her neck and dragging her inside. She has done this all before, no problem. Before we even left to go to the vet, she was given stuff to calm down and I messed with each one of her paws for 5 minutes, no problem. But Chloe was in there maybe 10 minutes, AT THE MOST! And they drag her back out and throw her to me claiming she had to be held down and muzzled that she bit someone and was aggressive. Wh... read more
Their staff is in dire need of retraining. The communication between staff and their clients is atrocious.
Business response:
Sue, we greatly appreciate you taking the time to let us know your frustrations and we will be working diligently to make the changes need to make sure that a situation like this doesn't happen again. We understand your frustration and will use this feedback and the information that you provided on your client survey to work hard to improve the service we provide our clients and their pets.
Frequently asked questions about Palm Glen Animal Hospital
How is Palm Glen Animal Hospital rated?
Palm Glen Animal Hospital has a 4.5 star rating with 1,694 reviews.
When is Palm Glen Animal Hospital open?
Palm Glen Animal Hospital is closed now. It will open at 7:30 a.m.