This profile has been claimed by the business owner or representative.
Palm Glen Animal Hospital
- Phoenix, AZ
About this business
Location details
7771 N 43rd Avenue, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So we had been taking our exotics to this vet for over a year with decent service...we took in a rescue pair of sugar gliders and we were concearned about one having a upper resp issue and tried to get him in...they said a 5 day wait period for a animal so tiny that 5 days without treatment could probably kill it...i will not return to this place when my fiance called to tell them to cancel the appt we have found another vet that could actually stay for 5 min past normal hours to see the animal ans the response was ok...take... read more
Our rescue has been waiting over a week for copies of medical records for kittens these fools took care of less than a month ago. They say it takes 10 days! One kitten had a lump which a vet believes was caused by a reaction to one of the vaccines administered and they would not even provide the records to another vet's office after multiple inquiries. Very unprofessional and incompetent! Please PM me if you would like the name of our regular vet - knowledgeable, capable, compassionate. His office staff professional and resp... read more
Business response:
Barbara, we take your feedback very seriously and are sorry we didn’t deliver an exceptional experience. We would never want to make any situation more difficult for a client and can assure you that we will be looking into your visit internally to ensure this incident does not happen again. Please give us a call at your convenience and ask to speak to our practice manager to discuss you concerns.
Dr. Smith is terrible with cats. And people. The office is like the Keystone cops of vet medicine when it comes to communication and medical attention.
I suggest that no one visit this animal hospital again. My cat went in for routine dental surgery and died!! Although he was given CPR and brought back the cat is looking at months of rehabilitation. My cat had to spend 10 days in critical care at the emergency clinic. It was VERY VERY EXPENSIVE!! This veterinary office never bothered to call us to see how the cat was doing and the two times I called to get information the staff totally blew me off. One of the ER vets called to talk to the Dr. and was put on hold for 30 minu... read more
Waiting for over two hours for a call back! No one at that office seems to care that the shampoo that was used on my dog might have given him a serve reaction! No one can give me any answers! They flat out do not care!
Business response:
Hi Eric, thank you for taking the time to speak with us regarding this. As mentioned, responding to our clients in a quick and efficient way is very important to us, especially when there could be cause for concern. We look forward to seeing you and your family for many more years to come and truly appreciate you being a part of our family here!
I'd NEVER take a fur baby of mine to this place after what they did to a friend's cat. SHAME ON YOU PALM GLEN ANIMAL HOSPITAL. Plus, you don't care and haven't even called them to check on YOUR fur patient, great customer service!!! BEWARE, GO SOMEWHERE ELSE FOR YOUR VET SERVICES. This place is not the same as it used to be. BEWARE BEWARE BEWARE
Business response:
Joni, we are truly sorry to hear you feel this way, especially since we have never had the opportunity to meet you or your pets. For client confidentiality reasons, we would never discuss details of another experience, but we can assure you our top priority is the well-being of our patients.
Updated: i have brought many of my hedgehogs in and ever refered others to them (meaning I have a credit on file) I have a rescue sugar glider with respiratory issues after calling 3 diffrent times they were not able to get me in within 4 days. I ended up finding another vet when I canceled my appointment and told them why I just got a " well you have a good day" clearly they dont care about the lives of animals. I first took one of my rescue momma ferrets and her babies. They were friendly, fast and prices are amazing!! The... read more
Business response:
Thank you for your generous feedback, Staci! Our team looks forward to seeing you again soon.
Be very careful! They treated our litter of puppies. We paid this clinic around 6K in 2014 and were told we were all paid up after all but two of the puppies died. In Jan of 2016 we get a call from a collection agency that we owed someone $$$. Thought it was some mistake. We had not heard a word from Palm Glen in 2+ years, except reminder cards for shots for our dead puppies. It was a horrible heart wrenching experience. Collections!!! Really?!?!
What horrible customer service. New management is a load of crap. They would rather see my dogs DIE than treat him. I wouldn't wish my worst enemy to go here.
Frequently asked questions about Palm Glen Animal Hospital
How is Palm Glen Animal Hospital rated?
Palm Glen Animal Hospital has a 4.5 star rating with 1,755 reviews.
When is Palm Glen Animal Hospital open?
Palm Glen Animal Hospital is open now. It will close at 6:00 p.m.