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Palm Glen Animal Hospital
- Phoenix, AZ
About this business
Location details
7771 N 43rd Avenue, Phoenix, AZ, 85051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommendednot over priced,and they car about your pet
Business response:
Thank you for your generous feedback, Rick! Our team looks forward to seeing you and your pet again soon.
RecommendedWow that doctor Tomgray does do well in explaining the procedure that she can do for my dogs acl. People answer the phone right away and they have a very swift but thorough process. I left there informed and not wasting a quarter of my day
Business response:
Welcome to the Palm Glen Animal Hospital family, Jana! We loved meeting you and your pet and can’t wait to see you back again soon.
Horrible experience! They were extremely rude to me and my husband. They handled my service dog roughly. Throwing a rope around her neck and dragging her inside. She has done this all before, no problem. Before we even left to go to the vet, she was given stuff to calm down and I messed with each one of her paws for 5 minutes, no problem. But Chloe was in there maybe 10 minutes, AT THE MOST! And they drag her back out and throw her to me claiming she had to be held down and muzzled that she bit someone and was aggressive. Wh... read more
Their staff is in dire need of retraining. The communication between staff and their clients is atrocious.
Business response:
Sue, we greatly appreciate you taking the time to let us know your frustrations and we will be working diligently to make the changes need to make sure that a situation like this doesn't happen again. We understand your frustration and will use this feedback and the information that you provided on your client survey to work hard to improve the service we provide our clients and their pets.
horrible service. took my sugar glide in to have nails trimmed, they did not trim all of his nails and charged me double what they told me on the phone. very disappointed. my sugar glider is also limping now. I'm going to have an actual vet look at him and then consider taking legal action
They tested my dog for valley fever and lost the the sample. I called 3 times for results to be told they had not received them. After 2nd test perfomed no valley fever and they never offered to do xrays. Poor dog has been limping for a month.
Business response:
Hi Julie, we are sorry to hear that your last two visits with us were unsuccessful. We take pride in the service we provide to the animals who come through our doors, and can assure you that we care for your dog’s well-being. If your dog is still limping, please give us a call so that we can discuss care options. Thank you.
The dr was very rude and unprofessional why be a vet if tour only going to handle certain pets all pets need help, not just the ones you choose to help maybe don’t be a Pet dr if you can’t do the whole job! Never coming here! Do not bring your pets here!
Business response:
Hey Maribel, we appreciate your feedback. We can assure you that our veterinarians take a great deal of passion in the level of care they provide to pets in need. We are all pet lovers, and hate to see any critter in discomfort and do our best to treat all our patients to the best of our ability. We are always striving for improvement and appreciate your feedback. Thank you.
I have been through pure hell for the last 2 weeks because of this clinic. I took a 14 year old happy healthy dog from my mother recently and wanted to do the right thing by taking her to the vet for a well check. I have been seeing Dr Mangone for the last 4 years and never had a problem, he even operated on my rescue cats tail. However, when they set up an appointment for my dog he was not available so I had to see Dr. Smith. I saw her on Wednesday 9/19. I explained to the nurse that my dog had not been to a vet in many yea... read more
Very disappointing! I have been waiting for almost a month for some test results and they don’t even bother to call back.
Frequently asked questions about Palm Glen Animal Hospital
How is Palm Glen Animal Hospital rated?
Palm Glen Animal Hospital has a 4.5 star rating with 1,755 reviews.
When is Palm Glen Animal Hospital open?
Palm Glen Animal Hospital is open now. It will close at 6:00 p.m.