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Parsons House Austin
- Retirement Homes
- Austin, TX
About this business
Location details
1130 Camino La Costa, Austin, TX, 78752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | 8:30 a.m. to 5:00 p.m. |
The staff are very caring, there are a ton of activities, and the food is great! I would absolutely recommend the community to others!
Everyone we worked with was helpful and friendly. I felt that my husband was in good hands.
Business response:
Thank you so much for your kind words. We’re grateful you trusted Parsons House Austin with your husband’s care, and we’re glad our team helped you feel confident and supported throughout your experience. Please know you’re always welcome to call or drop by the office to let us know how we may be of assistance.
I had the privilege of meeting one of the original Parsons family members upon my arrival to the Parsons home. I was given an overall history of the family owned home and was very impressed. I got a grand tour of the facility and [name removed] was my tour guide. She made me feel at home straight away. I observed her interacting with different residents along our tour, she is noticeably caring, loving and genuine. I would not hesitate to move my loved one into Parsons House Austin.
Business response:
Thank you so much for taking the time to share your experience with us. We are truly honored that your visit to Parsons House Austin left such a meaningful impression. Our history as a family-owned community is something we hold very close to our hearts, and we’re delighted you enjoyed learning about it firsthand. Even more, we’re grateful you felt welcomed and at home from the moment you arrived. Creating a warm, genuine environment for our residents, families, and guests is at the core of everything we do. Your kind words ... read more
They sent a girl to drive me to the facility. They invited me to a delicious lunch. We then toured the facility which was very nice with the exception of the studio apartment kitchen which has no oven, only two counter top burners and a microwave. The refrigerator is a small, game-room size. Otherwise, I believe PH is a good place for me and when my medical records from my physician and a TB test next week, I’ll be moving in after those results are received.
Business response:
Thank you for taking the time to share your visit and first impressions with us. The Studio is a great floor plan and you are correct in that it doesn't have an oven. An overwhelming majority of our residents prefer not to cook and enjoy the social aspect of our dining room. However, if you ever need an oven, we do have one available upon request. Thank you again for placing your trust with us. We truly appreciate your kind words and wish you all the best in your next steps.
My father-in-law was very complimentary on his care. He felt he was well cared for. Staff was kind, food was good, and he liked his apartment. He really enjoyed having an outdoor porch to sit on. I was a little disappointed with housekeeping in that the toilet was not cleaned after accidents and it appeared his bedside urinal overflowed at some point. It was in a tub so it didn't go on the floor. He said he emptied it once himself. He is in a wheelchair. I am sure he didn't ask for help with this but I would have thought som... read more
Business response:
Thank you so much for sharing your experience. We’re thrilled to hear your father-in-law felt well cared for and enjoyed his apartment, the outdoor porch, and the kindness of our team. Knowing he was comfortable and happy truly means the world to us. We’re very sorry about the housekeeping oversight you mentioned. Cleanliness is a priority, and we appreciate you bringing this to our attention. We’ll make sure to review our process so that situations like this are handled promptly in the future. Your feedback helps us improve... read more
They truly care about their residents and their families. They solve problems. They are responsible and reliable.
Business response:
Thank you so much for your kind words! We’re truly honored by your recognition. At Parsons House, caring for our residents and their families is at the heart of everything we do. Knowing that you’ve experienced our commitment to being responsive, reliable, and solution-oriented means the world to us. Your feedback inspires our team to continue providing the compassionate and dependable support our residents deserve.
the smell from the carpet furniture, being our only complaint. they're definitely friendly. hard to say because the majority of their care is coming from my brothers and other services. constant turnover in chefs ...my Mom thinks it's a joke. They serve no southern or comfort cooking. I've only seen my parents decline since moving them into Parsons. This is also a byproduct of the hyperinflation in our country. They do not receive handouts
Business response:
Thank you for your honest feedback. We’re glad you find our staff friendly and recognize the challenges you’ve described. We take your concerns about carpet and furniture smells seriously and work to address this with scheduled routine, daily cleaning and on demand-cleaning as situations arise. We highly encourage you to reach out to Kellie, our Executive Director, to address your other concerns. Your feedback helps us improve for your loved one and all our residents. Thank you again and we look forward to speaking with you ... read more
This place is like family and a home more than a facility. There are more than enough people and activities to keep minds busy and make loved ones feel cared for.
Business response:
Thank you for this glowing review! We strive to exceed expectations and will work to build on this 5-start review further for the benefit of all of our residents. Thanks again!
The staff is courteous. There are plenty of activities. When I checked it had the lowest price of any facility in Austin. The sales representative is courteous kind and willing to help out prospective residence with financial planning. The meals tend to be too spicy are too salty but they are good and tasty. The maintenance staff might be over extended. Overall Parson's house is a great place to live for my mother.
Business response:
Thank you for taking the time to share your experiences at Parsons House. We are delighted to hear that our courteous staff and the range of activities we offer have made a positive impact on your loved one. We are constantly striving to provide the best service possible, and it is heartening to know that our Marketing Director has been helpful with financial planning. We take great pride in ensuring our residents feel supported and cared for. We appreciate your honest feedback regarding the meals. We will certainly look int... read more
Frequently asked questions about Parsons House Austin
How is Parsons House Austin rated?
Parsons House Austin has a 4.5 star rating with 116 reviews.
When is Parsons House Austin open?
Parsons House Austin is closed now. It will open tomorrow at 8:30 a.m.