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Paychex

1.1

About this business

Location details

4324 South Sherwood Forest Blvd., Suite 125, Baton Rouge, LA, 70816, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.1243 reviews
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Kelsie H's profile image
Kelsie H 
3 years ago

Paychex fraudulently filed a report for our 3rd Quarter, they were made aware of this and still have yet to fix the issue therefore our actual payroll company can not submit our actual quarterly report. Paychex has yet to resolve the issue and has been contacted numerous times with a call back only once just confirming the complaint. I would not recommend this company and legal action will be taken if this is not resolved by the date they were given, 

Teresa O's profile image
Teresa O 
3 years ago

Paychex’s has been one of the worst companies that I have ever had to deal with. I had a horrible on board experience and they still don’t pay or file one of my taxes even though I they are suppose to. When I got hit with the penalties they refused to pay even though I have their rep telling me they would. Now it’s been 2 weeks and my employees still have not received their checks. Took them a week to tell me UPS lost them. They supposedly reissued and sent them out but still don’t have them. However we did receive a package... read more

Nick V.'s profile image
Nick V. 
3 years ago

DON'T USE THIS COMPANY. How can a company have so many complaints and poor reviews and still have an A rating with the BBB? I told Paychex that I was shutting down my company in February of 2022. They've continued to charge me for the last 7 months. I've left 3 messages, and sent two emails to my rep. No call back. I've left her manager two messages. NO call back. They continue to charge my account. I signed up for their 401K service. I was on hold trying for two hours trying to get my 401K contribution. After two hours, the... read more

Patrick r's profile image
Patrick r 
3 years ago

Thy refuse to let me get in my account I have rights to get on to get copies of check stubs rude customer service thy don't even deserve the one star review 

Tyrone B's profile image
Tyrone B 
3 years ago

Very frustrated with lack of communications regarding onboarding our people into the 401K product. It seems the account representative who signed us up is not longer with the company and nobody has picked up the ball. Frustrated owner who has used paychex for payroll and workmans comp insurance for years on years. Is there anyone at Paychex who can help? 

Frequently asked questions about Paychex

How is Paychex rated?

Paychex has a 1.1 star rating with 243 reviews. 

When is Paychex open?

Paychex is open now. It will close at 5:00 p.m.