Paychex

Furmeicia R 

on BBB

2 months ago

Disappointed and Disregarded Poor Communication and No Support Ive been a Paychex client for some time, and unfortunately, the experience has gone from frustrating to unacceptable. In the beginning, I could call and speak with any available agent, which helped when my assigned representative was unreachable. But over time, theyve removed that option entirely. Now, Im routed only to my assigned agents voicemailwho never returns my callsand I have no way to speak with anyone else.This issue has been ongoing, and its clear that... read more

Carla J 

on BBB

2 months ago

We moved our Co payroll from ADP to Paychex 3rd Qtr 2024. Paychex has FAILED to file quarterly ***orts and now the *** is sending a Notice of Intent to ****. We have been assessed thousands of dollars in penalties because of this. Last year upon receiving my first Notice, I worked with Paychex *** who said she would take care of it...long story short, I went through 6 ***s ***** of whom still work at Paychex - emails keep bouncing back) and signed 5 power of attorneys and it still isn't corrected.Yesterday the ******** (PAC)... read more

John G 

on BBB

2 months ago

Paychex uses unfair and deceptive practices in order to upsell unsuspecting business owners. They told us we legally had to use their 401k plan. All of our employees opted out. Paychex kept charging us fees and refused to allow us to close the account. We've called Paychex HR, Paychex 401k, emailed our account representative, and even emailed the ****** review team and we get no where. In June we notified we were closing the business and needed to close the account. Paychex slow walked the cancellation to drag out months of ... read more

Clay N 

on BBB

3 months ago

Paychex does not have customer service for employees. Any employee technical issue (and I've experienced one every single time I've tried to simply log in to Paychex) is deferred to the employer. The entire purpose of a third party payroll company is to increase the efficiency of payroll. All Paychex does is give employers the added responsibility of working tech support for them. 

Paul M 

on BBB

3 months ago

I’ve been a Paychex payroll customer for over 7 years, and while the service has always been hit or miss, this latest experience was the final straw! Earlier this year, I received a call from a Paychex employee named Jorge Alberto M**** who informed me that due to a new California law, I needed to offer my employees a 401(k) plan. I was hesitant — I knew my employees weren’t interested, and the pricing seemed high. I specifically asked: Can we cancel the plan later without any penalty or fee if my employees opt out? He clear... read more

Beverly N 

on BBB

3 months ago

Paychex is the worst company. The reps. are horrible the efficiency is horrible. nobody knows anything correct. They have the ability to go in and out your account to collect payroll, that is to be expected. You receive no notification when payroll is rejected from someone's account. They go into your main account and collect funds a few times from the company. When you call to get answers the rep says on on a line and you have to email the information you are requesting and wait for someone to respond. Meanwhile you are lef... read more

Stacey H 

on BBB

4 months ago

Been using Paychex for a few years now for my clients' payroll accounts. The past two years, they have shown no interest in supporting my clients when issues arise on their end. Examples: state taxes are not getting paid on time-monthly notices are issued from the state with interest and penalties now due, vacation hours are not getting accrued and tracked properly, when you email a support request, no one gets back to you unless you constantly call in and email, and maybe two weeks later someone will respond, they continuou... read more

josh g 

on BBB

4 months ago

Worst payroll company. You can not cancel with them. They are like a GYM membership. They did not pay my state taxes on top of it, and now I owe the state over $7000. They took $3k for an ERTC credit, and it has been over three years, and nothing has happened. On top of it, they sue me for unpaid membership, and their lawyer keeps harassing me. 

Jason C 

on BBB

5 months ago

I have been using Paychex for payroll services since 2009. Through the years, I had great customer service. However, recently the customer service has completely dropped off. I have an open issue now for more than one month. I've called and e-mailed at least 5 people, including managers and I have no indication that anything is being done. In the e-mail signatures, there is a supervisor that gives his/her information for feedback. I've e-mailed the supervisor, and the supervisor's manager and have received nothing back from ... read more