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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Location details
2505 Court St, Pekin, IL, 61558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I do not recommend this insurance company at all. after being with them for years, never filed a claim ever. Then the wind storm happened my Garage roof blew off. Pekin only wants to give me 900.00 on a 5000 dollar claim. After years with this company I will be looking for new home owners insurance. I am very unsatisfied with this Company!!
Business response:
Thank you for being a loyal customer for so many years. We understand your frustration, as the claims process can be complex. Our goal is to provide a positive experience for all our policyholders. We would be happy to talk about your recent claim in more detail. Please reach out to us at experience@pekininsurance.com with a convenient callback number or email address so we can connect directly.
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Had a claim on a commercial trailer, Pekin makes offer of half of market value, I send comp trailers and Pekin’s valuation company won’t accept the comps due to vin not listed on marketplace. False promises made by claims rep and her manager, nothing but liars. Bring an attorney if you’re gonna deal with these crooks!!!
I recently got married and wished to change my name on my car insurance. Pekin forced me to add my husband to my policy and then put me in a non-renewal status because my husband is in the military. If you serve our country, they will not serve you! It is their policy. The woman i spoke to about it said that me calling was pointless, because it would not change anything and I would have to seek new insurance anyway.
Business response:
We understand how upsetting it can be to receive unexpected news about your auto coverage, especially during such a meaningful time in your life. Please know that your concerns are valid, and we're truly sorry for the way this situation made you feel. The reason this occurred is that our company does not offer coverage in every state. In cases where an insured moves to a state we don’t serve, such as when a spouse is in the military and relocated, the insurance policy may unfortunately be subject to non-renewal based on our... read more
Canceled my insurance through them last week because they jacked their rates up so much and now they have been charging me everyday for the past 2 days. Had to call my bank and lock it because they're are quite literally stealing money from me even though I don't have anything through them as of last week. I tried calling however no one answers the phone nor do they call you back. Had to go to the better business bureau.
Pekin Insurance is a company that is totally focused on its stockholders when they should be focused on the policy holders. They have cost me $3000+ in taxation and in premium principal on a whole life policy. Their internal policies and procedures are so bad I cannot see why they remain as a viable company. Stockholders, put your money somewhere else.
If you have major claim due to no fault of your own, they do not want to pay and come up with ridiculous answers. If you have old windows and they are all blown out from a hurricane, they want to replace with windows that aren't even made anymore and will have to be custom built costing more than the newer windows that the contractor recommends. That is just one of the things that are being required by this company that is going to cost more money in the long run. They can't seem to see the cost savings for all concerned ove... read more
Business response:
We're sorry to hear about your experience. Please email us at experience@pekininsurance.com with your policy number so we can investigate. Thanks.
Horrible company to work with!
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Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.8 star rating with 798 reviews.
When is Pekin Insurance open?
Pekin Insurance is open now. It will close at 4:30 p.m.