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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Location details
2505 Court St, Pekin, IL, 61558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In well over 30 years of coverage with little to no claims, my mother's insurance on her mobile home was dropped following 2 weather-related claims nearly 2 years apart - the derecho and a tornado. Absolutely pathetic way to treat a long-term customer.
Business response:
Please have your mother provide us with a policy number. She can email us at experience@pekininsurance.com. We will be happy to look into this further.
I would under no circumstances advise you to use this company. You pay Normal to Higher premiums and then get in one little accident and they come up with every excuse under the sun as to why they can't cover something that clearly got damaged in the accident. I carry insurance for this exact reason, to get damage fixed by paying my deductible and no more out of pocket expenses to fix what was obviously damaged on the vehicle in the collision. So much for saying my vehicle is Fully covered when it's DEFINITELY not in the cas... read more
Business response:
Hi Travis, we’re sorry to hear that this experience did not meet your expectations. We had a chance to review your claim. When it comes to claims, we are tasked with investigating the facts of the loss and figuring out what part of the damage is related to the incident versus what parts of the claim are related to wear and tear. Actual cash value insurance policies cover damage related to the loss, not wear and tear. We understand this can be frustrating from an insured's perspective but it’s the way the policy is governed. ... read more
If you need full coverage insurance on your vehicle do NOT go with Pekin insurance. If you end up needing to use the insurance policy because of an accident they will not cover all the parts that need fixed 100%. Even though we have had coverage for years and never had to use it, they refuse to pay for everything. They also didn’t send someone out to see the damages on the vehicle and we’re trusting the pictures we took and what the mechanic said. Yet still not paying 100%. Absolutely will be switching company’s.
Business response:
Hi Bridgett We are very sorry to hear about your disappointment with your recent claim. We understand going through a claims process can be stressful and we want all of our insureds to have a positive experience. We would like to learn more about your claim experience if you would be willing to talk with us? Please email us at experience@pekininsurance.com so we can get the details around your claim.
Horrendous experience with these clowns. Cancelled policy on 15th of month, idiots took payment out anyway on 24th of month. When I called em out on it, they said I had to wait till 1st of month, they would have check then. Today is 8th, and WOW, crickets from pekin Ins. I called tuesday this week and was told that check was sent overnight Monday............ today is Friday, informed delivery from US Postal service don’t show anything arriving from Pekin yet !!!!!! SMDH @ Incompetent companies.
Business response:
Hello Mr. Springer. We apologize for the issues you're having with our company. We will be happy to look into this matter further. Please verify your previous policy number and we will check into it. Please send the number privately to experience@pekininsurance.com. Thank you.
I have been with pekin for 25 years accident free. Today they tell me they are raising my premiums 20.5 percent. The reason I have been giving for this is well rates increase that is not acceptable in my eyes. Amazes me a company is willing and WILL loose a 25 year customer over greed. The world has become a scary place.
Business response:
Hi Chad. Thanks for letting us know of your less than favorable experience with our company. We are checking into this and will get back to you soon. Thanks for your patience.
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A kid threw a rock at my car and caused enough damage for his parents to file a claim on their home owner’s insurance policy through Pekin. The mother did everything she was supposed to do, but it took this incompetent company four months to acknowledge the claim and only because I contacted an attorney to take them to court. Then they said they set up a rental car for me and guess what they didn’t do? I had to call and raise hell to get that done and because it was last minute the only car available from the rental lot is ... read more
Business response:
We are sorry to hear about your disappointing experience. Going through a claim is a stressful time for everyone involved. It’s important for us to learn when things go badly so we can improve our service for future claims. We are sorry your rental was not handled the way it should have been. If you can reach out to us at info@pekininsurance.com, we would like to take this opportunity to learn more about your situation. Thank you for providing your feedback.
I have had the displeasure of working with this insurance twice now. The first time, the adjuster took TWO MONTHS to come and assess my vehicle. When he was here and present he was snotty, condescending and rude. Nothing more than a run around and overly unhelpful. This recent time? Absolutely useless. I can only hope that bankruptcy is in their future and the clients they DO have, wise up.
Business response:
Sara We appreciate you reaching out and want to make sure your current experience with us is better than your last. If you can message us at info@pekininsurance.com with your claim details, we will have someone look into this and be in contact with you.
very unprofessional. was hit by their insured and 2 weeks later still fighting for our $ to fix our car. however the person who hit us has already gotten the $ to fix their car. our estimate was "overlooked" after curtis assured us things were handled. had wr not called back today to see what the hold up was, theyd still b doing NOTHING to resolve this. i hope u dont get hit by a pekin insurance client bcuz if u do ull have to fight to get ur $ 👎
Business response:
We are so sorry you are frustrated with your claim experience. We want everyone involved in a claim to have a positive experience, regardless of whether you are our policyholder or not. We believe we have tracked down the details of your claim but want to respect the privacy of your situation and would like to give you an update through email if that is agreeable to you? Please email us at info@pekininsurance.com, and we can update you further.
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.8 star rating with 772 reviews.
When is Pekin Insurance open?
Pekin Insurance is open now. It will close at 4:30 p.m.