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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Location details
2505 Court St, Pekin, IL, 61558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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We have had at least 3 instances of working with Pekin. Twice on our house and didn’t get the help we needed. We had hail damage but it couldn’t be proven or something to that affect. We had water damage to our front porch actually ruining inside walls but again they don’t pay it. Now we received our premium notice for our vehicles but like everyone else we are struggling and needed to do monthly payments. My husband went to the local office to make sure this would be monthly payments. He filled out a form and gave them the ... read more
Business response:
Hi Tammy. We understand your frustrations and we’re sorry for not meeting your expectations. With our independent agent model and multiple parties involved, it’s important to us that we get the full story so we can find the best course of action to make things right. Please provide us with a policy number and a convenient way to contact you, by emailing experience@pekininsurance.com and we will look into this further. Thanks.
Car totaled 6/17/22. Still have not received payment. Worst customer service I have ever experienced. Still have not received $1000 deductible they took off from car total reimbursement. Other insurance accepted full liability. Pekin gets back their money. I haven’t gotten back mine. Get the run around when I call. And raised my premium over a $100 a month. I’m not the at fault driver.
Business response:
Hi Todd. Please send us a private message with your claim number and we will check into this further. Thanks!
In well over 30 years of coverage with little to no claims, my mother's insurance on her mobile home was dropped following 2 weather-related claims nearly 2 years apart - the derecho and a tornado. Absolutely pathetic way to treat a long-term customer.
Business response:
Please have your mother provide us with a policy number. She can email us at experience@pekininsurance.com. We will be happy to look into this further.
I would under no circumstances advise you to use this company. You pay Normal to Higher premiums and then get in one little accident and they come up with every excuse under the sun as to why they can't cover something that clearly got damaged in the accident. I carry insurance for this exact reason, to get damage fixed by paying my deductible and no more out of pocket expenses to fix what was obviously damaged on the vehicle in the collision. So much for saying my vehicle is Fully covered when it's DEFINITELY not in the cas... read more
Business response:
Hi Travis, we’re sorry to hear that this experience did not meet your expectations. We had a chance to review your claim. When it comes to claims, we are tasked with investigating the facts of the loss and figuring out what part of the damage is related to the incident versus what parts of the claim are related to wear and tear. Actual cash value insurance policies cover damage related to the loss, not wear and tear. We understand this can be frustrating from an insured's perspective but it’s the way the policy is governed. ... read more
If you need full coverage insurance on your vehicle do NOT go with Pekin insurance. If you end up needing to use the insurance policy because of an accident they will not cover all the parts that need fixed 100%. Even though we have had coverage for years and never had to use it, they refuse to pay for everything. They also didn’t send someone out to see the damages on the vehicle and we’re trusting the pictures we took and what the mechanic said. Yet still not paying 100%. Absolutely will be switching company’s.
Business response:
Hi Bridgett We are very sorry to hear about your disappointment with your recent claim. We understand going through a claims process can be stressful and we want all of our insureds to have a positive experience. We would like to learn more about your claim experience if you would be willing to talk with us? Please email us at experience@pekininsurance.com so we can get the details around your claim.
Horrendous experience with these clowns. Cancelled policy on 15th of month, idiots took payment out anyway on 24th of month. When I called em out on it, they said I had to wait till 1st of month, they would have check then. Today is 8th, and WOW, crickets from pekin Ins. I called tuesday this week and was told that check was sent overnight Monday............ today is Friday, informed delivery from US Postal service don’t show anything arriving from Pekin yet !!!!!! SMDH @ Incompetent companies.
Business response:
Hello Mr. Springer. We apologize for the issues you're having with our company. We will be happy to look into this matter further. Please verify your previous policy number and we will check into it. Please send the number privately to experience@pekininsurance.com. Thank you.
I have been with pekin for 25 years accident free. Today they tell me they are raising my premiums 20.5 percent. The reason I have been giving for this is well rates increase that is not acceptable in my eyes. Amazes me a company is willing and WILL loose a 25 year customer over greed. The world has become a scary place.
Business response:
Hi Chad. Thanks for letting us know of your less than favorable experience with our company. We are checking into this and will get back to you soon. Thanks for your patience.
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Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.8 star rating with 784 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open tomorrow at 8:00 a.m.