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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
4.53,396 reviews
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John Supebedia I.'s profile image
John Supebedia I. 
on Birdeye

a year ago

All of my interactions were very pleasant and professional. 

David C.'s profile image
David C. 
on Birdeye

a year ago

Point blank, Ivonne was extremely difficult to work with. Her requests were not clear or precise and on more than one occasion, she would contact us towards the end of business day EST requesting further documents when the business the document is needed from is already closed and/or a Fri and we would then have to wait until Mon to get what was being requested. Example; one of the documents being requested was to update the homeowners policy and when we contacted them on the following Mon, they even mentioned that Pennymac ... read more

LESLIE G.'s profile image
on Birdeye

a year ago

Great job! 

James J.'s profile image
James J. 
on Birdeye

a year ago

The only complaint I have is the automated emails tell me I needed to do something that was already done. Ivone and Ashley did good work. It is your IT department that needs improvement. 

Elsa M.'s profile image
Elsa M. 
on Birdeye

a year ago

It was super fast and I still got a good rate 

Xavier C.'s profile image
Xavier C. 
on Birdeye

a year ago

Pennymac made the refinance easy and fast. Communication was always open and answered my questions very quickly. Really appreciate Linda and Joel for the help. 

TANYA S.'s profile image
on Birdeye

a year ago

I've dealt with PennyMac since 2016 and have never had a bad experience. Ms. Frazier was a pleasure to work with. 

Mark M.'s profile image
Mark M. 
on Birdeye

a year ago

Better communication from the lender 

Heather R.'s profile image
Heather R. 
on Birdeye

a year ago

I don’t want to write a review. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,396 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m. 

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