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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very friendly, helped solve problems and checked in regularly. Made the entire process smooth and worry free.
Process went well. Will recommend.
David and Ivonne, did an amazing job. David was a grate help at the start, and helped so much with filling out our paper work. When Ivonne took over she was amazing too! With ensuring we understood everything and being available when we had questions. She clarified what we needed to do and saves us a bunch of time and money (when coming to the appraisal). Thank you for making this process smooth and happy, kudos to you!
Linda was thorough, detail oriented, and remarkably professional. If there was a question that she didn't have an answer to she was quick to say that, then quicker to find an answer and relay that information to me. My experience with Linda was everything you could ask for from a Customer Service perspective.
Even though I could have tried shopping for a lower APR with other lenders, my confidence in PennyMac influenced my decision. Every employee I communicated with were courteous, patient with me, helpful, kind and cemented my belief that I was doing the right thing. In my humble opinion, that level of professionalism is extraordinary today.
Documents were requested multiple times. When asked for clarification, it took numerous attempts to get an answer. When I did get an answer, it was typically from a new person than I had already worked with and they had little to no knowledge of the process or my information up until that point. Additionally, I received different answers from different people. When given a "follow-up date" on which I was told to expect a call, that rarely happened on the date mentioned. There were significant changes to my application which ... read more
Ivonne was fabulous to work with and helped us immediately when we had a question. She was fantastic
As a whole things went very smoothly
Everything went well. Smooth transition
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,382 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.