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About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
4.53,396 reviews
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KELLY C.'s profile image
on Birdeye

a year ago

Very friendly, helped solve problems and checked in regularly. Made the entire process smooth and worry free. 

Chad B.'s profile image
Chad B. 
on Birdeye

a year ago

Process went well. Will recommend. 

Misael T.'s profile image
Misael T. 
on Birdeye

a year ago

David and Ivonne, did an amazing job. David was a grate help at the start, and helped so much with filling out our paper work. When Ivonne took over she was amazing too! With ensuring we understood everything and being available when we had questions. She clarified what we needed to do and saves us a bunch of time and money (when coming to the appraisal). Thank you for making this process smooth and happy, kudos to you! 

Anthony G.'s profile image
Anthony G. 
on Birdeye

a year ago

Linda was thorough, detail oriented, and remarkably professional. If there was a question that she didn't have an answer to she was quick to say that, then quicker to find an answer and relay that information to me. My experience with Linda was everything you could ask for from a Customer Service perspective. 

VALERIE D.'s profile image
on Birdeye

a year ago

Even though I could have tried shopping for a lower APR with other lenders, my confidence in PennyMac influenced my decision. Every employee I communicated with were courteous, patient with me, helpful, kind and cemented my belief that I was doing the right thing. In my humble opinion, that level of professionalism is extraordinary today. 

Richard A.'s profile image
Richard A. 
on Birdeye

a year ago

Documents were requested multiple times. When asked for clarification, it took numerous attempts to get an answer. When I did get an answer, it was typically from a new person than I had already worked with and they had little to no knowledge of the process or my information up until that point. Additionally, I received different answers from different people. When given a "follow-up date" on which I was told to expect a call, that rarely happened on the date mentioned. There were significant changes to my application which ... read more

Susan C.'s profile image
Susan C. 
on Birdeye

a year ago

Ivonne was fabulous to work with and helped us immediately when we had a question. She was fantastic 

Robert S.'s profile image
Robert S. 
on Birdeye

a year ago

As a whole things went very smoothly 

Melanie D.'s profile image
Melanie D. 
on Birdeye

a year ago

Everything went well. Smooth transition 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,396 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.  

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