Pet Paradise Bonita Springs

Deb S. 

on Yelp

3 years ago

Left our pups in the cage, two 3 year old red Lab., totally forgot them. Once we went they admitted they forgot, all other dogs were running around playing. What if there was a fire? 

Mackensie K. 

on Yelp

3 years ago

Worst experience ever! Dropped my dog off for grooming and day care at 8:30am. She was scheduled for daycare from drop off until her grooming at 2. I received no texts or phone calls to tell me she was ready for pick up, so I called 4x and no one answered. I decided to drive to the location to see what was going on. I arrived at 5:30pm and they told me that she has been ready for pickup since 10am. When taking her out of the room, she had peed on herself because they only took her out once for a potty break (she is 1 year ol... read more

Dawn T. 

on Yelp

3 years ago

Very disappointed. Was looking forward to finding a good responsible place to leave my two elderly dogs. I explained when making our reservation and at check-in our 15 year old Maltese is having issues with bladder control and is being tested for a solution and our 11 year old Morkie does what ever the older one does. We picked them up earlier than expected, our driver from the airport made a special stop for us because it was so close to closing. After paying, the staff brought both dogs out to us. And the staff quic... read more

Yvonne A. 

on Yelp

3 years ago

Very disappointed with pet paradise veterinarian services. Nikki, The veterinarian assistant is one of the most condescending and disrespectful staff person that I have encountered at pet paradise. Nikki has poor customer service skills. She is one of the reasons why I will cancel my pet care services with pet paradise which I've been paying each month for two years. I will also be looking for another veterinarian. I feel like the veterinarian services is a racket to take our money, test after test after test without givin... read more

Chuck S. 

on Yelp

3 years ago

Dropped our dogs there and they are extremely friendly and love other dogs, watched on the web cameras to see them, no where to be found. Called and was on hold for over thirty minutes, never got through. My wife went back there after three and a half hours, was told they forgot them and they were left in the crates the whole time. How do you forget two large dogs, never going back. 

Wendy M. 

on Yelp

3 years ago

Hard to make a reservation when you sit on a never ending hold. I wanted to give this place a chance but was nervous with all the negative reviews. They clearly are not getting the message if they don't even pick up the phone. 

Rae R. 

on Yelp

4 years ago

I decided to take my dog here because he loves the playtime that he gets here. I see how much fun he has on the cameras. But I am disappointed in my dog's 3 night VIP stay. They missed giving him a meal (as it was still in his backpack when it was returned to me upon pickup) and they lied to me about him receiving his go-home bath. I called when I was near town coming back from vacation and said I will be there a bit early to pick him up at 2pm (I was calling specifically to be courteous as to not catch staff off guard, a... read more

Janet B. 

on Yelp

4 years ago

A neighbor picked her dog up from boarding and the dogs feet were all bloody. She's not getting any help or return calls from management. This is not the first negative situation I've heard about. 

Rene S. 

on Yelp

4 years ago

Horrible service. I had to cancel a reservation and asked for a refund of my deposit $100 (I cancelled a month in advance). They told me that they had refunded my deposit, but more than a month later, still no refund. They told me they needed a statement from my bank stating that the refund had not been received, which we did. They had to send my statement to corporate, and another month gone by, and still no refund. I am going to file a complaint will the BBB next.