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Pet Paradise Cedar Park
- Pet Boarding
- Cedar Park, TX
About this business
Location details
1204 Arrow Point Drive, Cedar Park, TX, 78613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I picked up my baby and there was poop stuck to his bottom. I had to cut it out his fur and bathe him immediately. I didn't check him there because he was already in his carrier when he was brought out. He was there 3 nights idk how long he was sitting in poop but I wasn't like he just did it. DO NOT TAKE YOUR CHILD.
Business response:
Hi there, we’re truly sorry to hear about your experience. We would love the chance to speak with you directly. Please call us at (737) 587-3100 so we can help address the concerns you have shared.
Rates were reasonable but customer service was not. They forgot to give me the items I checked in with at the time of pick-up: food, collar, medicine and treats. I realized this to following day. I was only concerned about the meds and collar because of a sensor on it and medical tags. I called and left a voice mail message for the manager. One of her staff called me 3 DAYS LATER because "they were too busy". She said I can pick-up the items and I let them know this was their issue and to mail them. She said she'd have to... read more
Was excited to try this place out however I will not be taking my dog back and will never recommend them. Firstly all staff that worked were unfriendly. I was told when I arrived because my dog wasn't spayed she would not get to play with the group and would have to be 1 on 1. There was no place online that mentioned it and also l've never been told that at other dog day cares. My dog was there from about 7:30-3 and I was constantly checking the cameras every 30 min and never once did I see them play with her. When I came an... read more
I can't believe I gave them another try. I had my dog there for a week. He came home skinny and red and discharge eyes. I got all the food I left back.I had to reboard him the following week. So I took my dog to the onsite veterinarian. They gave him medication for his eye. I went over instructions and they are listed on the prescription. They didn't allow any play time. When I got him back after another week,I noticed the medication was never opened. I can't believe they did not treat him at all. So disheartening. I pay top... read more
Business response:
Hi Stacey! The health and safety of all pets in our care is our top priority. As informed by our vet team, we encouraged your furry friend to have one-on-one play to keep from anything worsening the eye issue they were experiencing. We would love to hear more about your concerns and recent experience. Please give us a call back at your earliest convenience. We hope to welcome you and River back for more fun in Paradise.
Absolutely horrible. The worst place to keep your dog. My dog came back with all her toys smelling like urine. They did not let her out of the rooms. She came back with chunks of her hair ripped out of her paws. The WORST PLACE IN AUSTIN OR EVEN IN THE WORLD. They are lucky I dont sue them. Horrible people. Immoral. Go to Shady Acres Pet Ranch instead for an ACTUAL good experience for your dog instead of a traumatizing one. Look at some of the pictures of the burns/damages done to the dogs. That is exactly what was on my dog... read more
Business response:
We're truly sorry to hear about your experience, and we deeply regret any distress caused to your dog. The well-being and safety of our furry guests are our top priorities. We appreciate your feedback and take it seriously. Please allow us the opportunity to make amends by contacting us directly so we can discuss this further and find a suitable resolution. We sincerely apologize for any inconvenience and appreciate your understanding.
Tte manager said to call after i left a review. What a crock! They know they never got back in you h with me after their groomer permanently scared my dog and never told us before we left what happened.
Business response:
Hi Vivian. We sincerely apologize for the experience your dog had during grooming. We want to make sure this does not happen again, so please email us directly at cedarpark@petparadise.com or +1 737-587-3100. We look forward to connecting and turning this into a much more satisfactory experience for you.
Last 2 times we boarded our dog there, she came back sick with diarrhea, very lethargic, and not herself. It took over a week for her to start coming around. We've never had this issue at other boarding places, she would always come back happy and full of energy. I'm staying away until they get cleaned up and hire more help, they are understaffed!
Business response:
Hi Brielle! We would love to address your specific concerns and speak to you about the situation further. Please reach out to us at 737-587-3100 so that we can discuss your concerns in more detail and work toward a resolution.
I only gave 1 star because there isn't an option for no stars. We boarded our pups at Pet Paradise in Cedar Park for 10 days in June 15th, 2023. We purchased the VIP package for 2,485. We left instructions not to let our two dogs play in the pool, because Zeke had developed hot spots from the life vest and pool in a prior stay with Pet Paradise, and Zoe was recently spay and the vet recommended against her being in the pool. Pet Paradise allowed both dogs to play in the pool anyway. Zeke developed horrible hot spots during t... read more
DO NOT TAKE YOUR PET HERE! They left our 4.5 lb 9 month old puppy in her cage for almost 2 days straight. We monitored her on the camera pretty consistenly over the 2 days and 1 night she was there. Normally when we come home, she goes crazy licking us, jumping on us and when we arrived to pick her up, there was almost no recognition of us at all. They handed us to her and she was shaking and just showed no emotion. We asked to speak the manager because we knew they had not been letting her out of the cage for playtime ... read more
Business response:
Hi Sean. Thank you for bringing this to our attention. Here in Paradise, our number one priority is to create the best experiences possible for your furry companion. We are so sorry that this was not your experience. We will be sending your concerns to our upper management team for further review.
Frequently asked questions about Pet Paradise Cedar Park
How is Pet Paradise Cedar Park rated?
Pet Paradise Cedar Park has a 3.9 star rating with 261 reviews.
When is Pet Paradise Cedar Park open?
Pet Paradise Cedar Park is open now. It will close at 7:00 p.m.