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Pet Paradise Charlottesville
- Pet Boarding
- Charlottesville, VA
About this business
Location details
601 Concord Ave, Charlottesville, VA, 22903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
GO TO DOGTOPIA!! Recently moved here temporarily as healthcare travelers; our dogs have been to daycares throughout the country and this place is awful!! Took them 3 times all of which they spent almost the entire time in crates due to "staff calling out". They told us one day they had 2 employees for the entire facility! Thats insane! If you work at a dog daycare and mass call out leaving dogs to sit in crates you need to find another line of work. If youre reading this review just check dogtopias cams versus pet paradises ... read more
I picked my dog up and immediately noticed how dirty he was. when we got home he rolled on his back and I realized he needed to go to the vet immediately. come to find out my dog contracted an std during his stay. if anyone working there even looked at my dog during his 10 day stay they would've seen that something was wrong. for being one of the most expensive dog boarding in Charlottesville it's not worth it on top of coming home straight to a vet bill
Business response:
Hi Alli, thank you for bringing this experience to our attention. The health and safety of the pets in our care is the top priority of Pet Paradise, and we are so sorry to learn of your recent experience with us. We will be escalating your concerns to our upper management team.
Receptionist is rude with poor communication and lack of problem solving skills. Cancelled grooming appointments last minute, as in 2 min prior to the appointment time via email. EMAIL!!!! A call to apologize for the inconvenience as soon as the need to cancel our appointment arrived and a complementary service offered would have been nice prior to upsetting the dogs routine and driving 40 mins to the facility and having to double back 40 mins to drop the dog back off at home. My time is valuable as well. We will never be... read more
Apparently their comment that they would "elevate this issue to management" is purely performative. A week later, and after privately trying to contacting them we've heard nothing from anyone there.
Business response:
Hi Stan. We appreciate your review and feedback for Pet Paradise Charlottesville. We strive to provide a welcoming environment for you and your pet, and we are so sorry to learn about your recent experience. We will be escalating this to our management team.
after making an appointment in person, I showed up on the appointed day and after making me wait for 30 minutes, the woman WHO MADE THE APPOINTMENT couldn't find it, wouldn't make an effort to fit us in.
Business response:
We are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
Terrible. They had our two dogs for about six hours and did not even groom them. They also were not answering their phone, so I had to drive to the store to see how they were doing. When I saw how they were being treated we left immediately. AVOID!!
Business response:
We appreciate you bringing this experience to our attention. If you are willing, please contact us at 904-363-3330 so we can work towards a resolution. We look forward to hearing from you.
Had the absolute worst experience with my dog Jingle getting groomed. I drop him off and when I come to pick him back up, he had a sizable cut/gash on the bottom of his left ear and was shaking and clearly anxious (I attached pictures). The lady who groomed him, Samantha Kelly, called me after he was groomed and told me that she cut his ear and that she was sorry. I was clearly upset and asked what they would do to fix this situation, and all they did was take a measly $15 off. Jingle was bleeding from his ear and I sensed n... read more
Business response:
We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (434) 293-7387 so we can work towards a solution. Thank you and have a great day.
The absolute worse kennel EVER! My dog spent 3 nights, 4 days at the one in Charlottesville on Harris Avenue. When we picked her up we asked how she did and the woman at the desk said "I don't see any notes in her file" "so I guess she was fine." Once we got her home she refused to get out of our car. When we finally coaxed her out of the back seat she jumped in the rear hatch area when she heard a car go by. For days she would not eat or go outside without being coaxed. And once out she would act timid and scared and walke... read more
I am incredibly frustrated with this place. I take my dogs in for an evaluation and one of my dogs does not pass. It turns out that if you have them in separate groups, they have a see-through gate so of course my female who is very protective of her brother sees him and she wants to get to him. At other places they would just put them in different groups and she wouldn't see him the entire day. Well that was fine, I decided that I would just keep her with me since she's a Velcro dog and him being the active one, I would sen... read more
Business response:
Hi Erin. Thank you for taking the time to share your feedback. We would welcome the opportunity to speak with your further to see if we can find a way to work with you and your pets. Please feel free to contact our main office by calling 904 363 3330.
Frequently asked questions about Pet Paradise Charlottesville
How is Pet Paradise Charlottesville rated?
Pet Paradise Charlottesville has a 3.8 star rating with 296 reviews.
When is Pet Paradise Charlottesville open?
Pet Paradise Charlottesville is open now. It will close at 7:00 p.m.