Pet Paradise Charlottesville

Vince N. 

on Yelp

4 years ago

They knew a vaccine was expired so wouldn't take my dog. You would think they could call to let you know before the appointment. It made me very late for work and cost me over an hour of extra driving. 

Monica M. 

on Yelp

4 years ago

I would give this place a 0 if I could! We made an appointment months ago to have our two dogs stay here for the night while we attended family weekend at UVA. We immediately felt uncomfortable when the employee came right at our dog and tried to put an id collar on her without even greeting her or letting her sniff and then asked if she would be able to handle the dog. We were stunned that an employee of a pet place would ask this about a 14 year old Havanese that's never hurt anyone. Then, when we pulled out her medicine,... read more

Jane N. 

on Yelp

5 years ago

Believe the 1 star reviews, I took my 10 month old puppy for grooming. I made sure to tell the groomer that I had a hard time getting him an appointment so he was a few weeks overdue and I pointed out where I thought he had some knots, we spoke about what kind of haircut I wanted and at no point did she say that he was matted and needed to be shaved. I picked him up and he looked like a rat, his haircut was completely uneven and shaved almost to his skin, his nails were so jagged that when I put him down he left scratches on... read more

Lea S. 

on Yelp

5 years ago

If you love your pet, or even just like your pet don't take it here. Deplorable conditions. The place smells like pee because they house so many dogs they make them pee and poop indoors inside their individual kennels (yes they make your dogs use the toilet on themselves). It's so loud and noisy in there you can hear the dogs barking from outside the facility. It looks like a prison for dogs. Their "housing" is rows of small cages with nothing inside, no cots or even a bowl in it (don't let their pictures on the website fool... read more

Jane D. 

on Yelp

6 years ago

We've brought out dogs to this location since it opened many years ago. Susan Hadley built a wonderful place for pet owners to board their pets and never had to worry. My daughter worked there while in college in the kennels. Susan made sure pets were nurtured and treated with love and respect. Prices were always reasonable for day camp, boarding and grooming. Jim and Karen Brown purchased Pampered Pets and continued the tradition of excellent pet care. It was awesome. Fast forward to Summer of 2019. I've had the same exp... read more

Megan Y. 

on Yelp

6 years ago

A person on the phone booked a grooming appointment for my cat. Then one hour prior the day of the appointment they cancelled THROUGH EMAIL. It's a good thing I get email to my phone. When I called to inquire they said they no longer take cats and the appointment should never have been booked because they don't have the space. They then could not recommend any place to send my cat for grooming. I have been taking my cat to Pampered Pets for grooming every 3 months for 5 and a half years, and I am so disappointed with ho... read more

Michael S. 

on Yelp

6 years ago

Couldn't be more displeased with how this place treated us during our puppy's groom. We've been a customer for over a year with multiple stays & grooms. The place is under new management & things have changed, not for the better. 

Kit C. 

on Yelp

6 years ago

Fire aside, we were unhappy with the service provided by Pet Paradise. The fire, which occurred ~5 hours after we picked up our senior kitty (a day earlier than planned!!! Thank heavens our vacations was shortened) was the final nail in the coffin. My first experience with 'Pet Paradise' was scheduling an 3 day boarding stay in July 2018 for our senior cat who had stayed multiple times (~once annually for several years) at Pampered Pets, the same location/facility that was bought out by Pet Paradise. Firstly, when I call... read more

Kathryn P. 

on Yelp

6 years ago

I boarded all 4 of my cats here when it was Pampered Pets. The price was very expensive, but we were having work done in our home and it was necessary. Since then, it has become Pet Paradise and they had a horrific fire. The fire department suggested they put in a sprinkler system. They re-opened fairly quickly and there is no mention of a sprinkler system. After what happened, you'd think they'd take heed and follow the fire department recommendation.