Pet Paradise Charlottesville

Margaret Alora N. 

on Yelp

6 years ago

For starters, they didn't even call us until 10 hours after a horrific kennel fire in which several pets were lost/killed/went missing and all (about 80) animals were stuck in a burning building for 40 minutes (if lucky) and 3 hours (if not). Local vets donated emergency help thanks to the fire chief--but as far as we know Pet Paradise did basically nothing. I could understand the poor communication if this was a mom-and-pop business scrambling in an emergency, but this is a big corporate operation with a call center in Ric... read more

Billy L. 

on Yelp

6 years ago

Extremely poor communication. Don't even bother calling because they will get all your information wrong and will not even bother to tell you what you need. 

Aasimah N. 

on Yelp

6 years ago

Do not take your pet here. I made a day camp reservation for my dog when I was visiting Charlottesville. I was told that he would have three hours of play and then some rest in his own space with a cot and water. When I walked in, I was told that since he was being "evaluated" he would be confined in his own space for the whole day except for two thirty-minute periods of play. I asked to see where his space and was taken up to a long warehouse room which had row upon row of 4 ft by 4 ft STEEL CAGES with no cots and no wate... read more

Caleigh E. 

on Yelp

6 years ago

Where to begin? We had previously gotten our golden doodle groomed here back when it was still Pampered Pets. Unfortunately this last time, our dog came home looking like a completely different dog and not in a good way. We didn't even believe it was our dog until she finally stopped acting so weird because she was so traumatized from her grooming. She certainly was a little bit matted and so we expected them to have to shave her down a little bit more than usual, but I told the groomer that I really like to have her long an... read more

Chris K. 

on Yelp

7 years ago

I made a reservation to have my pet boarded and got a confirmation. When I called one day before my trip I was told "the new owners are having problems with the web site" and we cant find your reservation Great....thanks That leaves me scrambling to find someplace for my pet, likely I'll have to skip vacation. What a terrible way to run a business. And with the prices they charge there should be better service........ Awful, simply awful 

Jolie L. 

on Yelp

7 years ago

My almost 10 yr old has been boarded for years at many places . She's never come home as timid and jumpy as this time . They went to say bye to her at pick up and she was extremely skittish. She was hiding in a corner of our home for the entire first night. This is such odd behavior for her . It's tough to attribute and dissect the emotions of animals, but it made me nervous enough to not go back. I'm also just not a huge fan of the extra charges to do literally everything. This city is the only one I've boarded her that... read more

Brian K. 

on Yelp

7 years ago

Been a customer since we moved to Charlottesville 2 years ago. Had to cancel a recent stay due to a death in the family and the new owners wouldn't refund or defer our deposit. Last time we use them...