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Pet Paradise Coconut Creek
- Pet Boarding
- Coconut Creek, FL
About this business
Location details
4181 W. Hillsboro Blvd, Coconut Creek, FL, 33073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This facility is ridiculous! Their response post is false and a total malicious lie!! If they investigated all aspects of them KILLING our sweet baby girl then why have they not reached out to us and shared what happened along with what action plan they now have in place to avoid another devastating loss to another family. They must think my wife and I are stupid or simply do not care about the hole they've left in our home. We are very successful professionals, we know what it takes to run our own business and operation... read more
Business response:
Providing a safe environment for all of our pet guests is our number one priority at Pet Paradise. Our team reviewed all aspects of the incident that recently occurred at our Coconut Creek location. We have spoken directly with the owners involved and are saddened by the loss of Luna Bella. Our Pet Paradise team will continue communication with the family during this difficult time.
So now the facility deleted their previous review (see pic) and are saying they are in contact with me and updated me on what occurred which is NOT true. I have yet to receive any explanation in writing from the facility.
Business response:
Providing a safe environment for all of our pet guests is our number one priority at Pet Paradise. Our team reviewed all aspects of the incident that recently occurred at our Coconut Creek location. We have spoken directly with the owners involved and are saddened by the loss of Luna Bella. Our Pet Paradise team will continue communication with the family during this difficult time.
I brought my dog in for a day to try it out. They have cameras so you can see your pet which is great...I didn't see my pet the entire time. They told me they would take the dogs out to play. I kept an eye on the cameras and my dog was never brought out. They put her in the cage and left her there the entire time. Since she was not played with, one might expect that they would have had her grooming done. I showed up about 20 minutes before closing and she was not finished with grooming either. The staff was very nice ... read more
Business response:
We are very sorry to hear we missed the mark for your visit. Your concerns are being escalated and a member of the management team will be reaching out. We want all of our guests to have a great time at Pet Paradise and we hope you will give us a second chance to make a better first impression.
Frequently asked questions about Pet Paradise Coconut Creek
How is Pet Paradise Coconut Creek rated?
Pet Paradise Coconut Creek has a 4 star rating with 453 reviews.
When is Pet Paradise Coconut Creek open?
Pet Paradise Coconut Creek is open now. It will close at 7:00 p.m.