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Pet Paradise Palm Beach

4.4

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Location details

7100 N Military Trl, West Palm Beach, FL, 33410, United States

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WeekdayScheduleStatus
Mon6:30 a.m. to 7:00 p.m.
Tue6:30 a.m. to 7:00 p.m.
Wed6:30 a.m. to 7:00 p.m.
Thu6:30 a.m. to 7:00 p.m.
Fri6:30 a.m. to 7:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
Sun9:00 a.m. to 5:00 p.m.
4.4466 reviews
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P S.'s profile image
P S. 
rating
9 years ago

Very professional staff, everyone was extremely welcoming and patient with us. The facility was clean without odors. First impression was great! 

Business response:

Thank you for this great review! 

Bill U.'s profile image
Bill U. 
rating
9 years ago

When we take our dog to Pet Paradise, he doesn't even say goodbye! He loves it so much he just heads to the back with an attendant, tail wagging and a big smile on his face because he knows he's about to have a great time! We have used Pet Paradise in Charlotte and Ft. Lauderdale, and were thrilled when they opened their Palm Beach location. Everyone is friendly and professional, but most important: they love animals. We highly recommend Pet Paradise to anyone who needs a safe, happy place for their pets to hang out when... read more

Business response:

Thank you so much for this great review, Bill! We're so glad to know that you and your pup enjoy your Pet Paradise experience :) 

Michele N.'s profile image
Michele N. 
rating
10 years ago

Highly recommend this facility for dog care. Tessa and Caitlyn were extremely attentive to my little Yorkiepoo named Angie. 

Jonathan B.'s profile image
Jonathan B. 
rating
8 months ago

This place was so good now the new manager shows rudeness to her customers and employees so yelled at me for wanting to pet a dog then she took all the chairs out so the employees wouldn't sit down she is so rude and she needs to be fired or something 

Business response:

We’re sorry to hear about your recent experience. At Pet Paradise, we strive to maintain a welcoming and respectful environment for our guests and team members alike. We take feedback like this very seriously and encourage you to contact the resort directly so we can better understand what happened and address your concerns appropriately. 

Kurt T.'s profile image
Kurt T. 
rating
a year ago

This place is a compete joke. They let my 16 yr old daughter walk in alone and adopt a dog without any questions. When I called to freak out, The person on the phone (desire) was so dismissive and acted like they did nothing wrong...oh I don't know maybe ask where are your parents and why are here all alone and taking your new dog home alone in a UBER!!!!! The level of incompetence is off the charts and I'm sure I'll never hear from the ownership, but your staff are idiots and you clearly don't have the well being of your a... read more

Business response:

Hi Kurt. We appreciate you taking the time to share your experience with us, and we're genuinely sorry to hear about the concerns you've raised. We are committed to upholding the highest standards of care and accountability in our facility. Please reach out to us directly so we can understand your concerns better and work towards a resolution. We look forward to hearing from you! 

Indra M.'s profile image
Indra M. 
rating
3 years ago

First of all , my son picked up my dog a few weeks ago and she was cover in poop. boarded her this weekend and she literally 1lb lighter . I was told because she is legal blind she has one on one but I don't believe it . I ask for her bed and they said that it was in the wash because she pee and poo in her bed . ???????! my assumption that she was in her cage all the time . I can take her motel that would cost me less and she wouldn't have to go through this nonsense. pet owners be carefull . the workers would tell y... read more

Business response:

We are sorry to learn about your experience. We strive to provide our guests with a safe, clean, and fun experience. May we contact you to learn more? 

Paige O.'s profile image
Paige O. 
rating
3 years ago

This was my second time boarding my standard goldendoodle at this pet paradise. First visit she got a terrible hot spot for not minding her after getting her wet. This most recent visit, when I picked her up, she was absolutely covered in deep matting all over. It was so bad she smelled, reeked of mildew like stench. After working hard on her numerous mats, I realized they were localized to her neck and chest in a way that made it clear that her harness was left on for ten days. She was moving slowly and disoriented. I exp... read more

Business response:

Hi Paige, thank you for bringing this experience to our attention. We are so sorry to hear that your recent visit did not meet expectations. At Pet Paradise Palm Beach, it is our number one priority to create positive experiences for the pets and their owners. May a member of our team contact you directly to learn more about? 

Joel Z.'s profile image
Joel Z. 
rating
3 years ago

I'm just writing to share one of my worst nightmares and hopefully prevent others to go through what my four legged boys went through. About a month ago I boarded my two boys for the weekend, something that I have already done several times over the last year. Both of my boys are rescue dogs the oldest one is 70 pounds and the little one is 20, due to the differences in size I always selected the VIP suites, so they could be together. On that Saturday morning September 10th around 9:30 AM I'm out of town, so I logged in to t... read more

Business response:

Thank you for your review. We are so sorry to hear that your recent visit did not meet expectations. At Pet Paradise Palm Beach, it is our number one priority to create positive experiences for the pets and their owners. We are open to suggestions of how we can improve. 

Barbara G.'s profile image
Barbara G. 
rating
3 years ago

I am writing this review on behalf of my parents who do not use the Internet this way, but they are very upset with the haircut services received on their teacup chihuahua -- they had to wait too long for her haircut and once she was finally finished, it was way too short, injuring the dog around her anus -- the dog now has trouble using the bathroom. There are marks on her little legs where they cut down to the skin leaving it red and raw (no hair there). When my parents went in to discuss this terrible haircut, they were... read more

Business response:

Hello Barbara, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service at Pet Paradise Palm Beach and we would like to make things right. Please give us a call to determine how we can provide you with a solution. We value our customers opinions and would like to thank you for bringing this to our attention. 

Frequently asked questions about Pet Paradise Palm Beach

How is Pet Paradise Palm Beach rated?

Pet Paradise Palm Beach has a 4.4 star rating with 466 reviews. 

When is Pet Paradise Palm Beach open?

Pet Paradise Palm Beach is closed now. It will open at 6:30 a.m.