Pet Paradise Palm Beach

Alana F. 

on Yelp

5 years ago

I really have tried to like pet paradise . I've taken my dog for quite some time but it's just gone downhill . I am a pet owner who does not cage my dog . The entire point of daycare is so he can play with other dogs . I understand dogs can't be running around all day but there's plenty of day cares where they do not go in kennels and he comes home happy tired and healthy . I'm not sure why pet paradise offers a half day option . The last two times my dog was there for 5 hours he spent ONE HOUR playing and four locked away. ... read more

Kat V. 

on Yelp

5 years ago

I took my Jacki there for a 3 day weekend. With her foods and meds.When I went to pick her up, I made another appointed time for her to go there for a weekend. A few days home I opened those med containters to refill for her next weekend trip there. Her meds were never given to her.! Omg what if one of those meds were heart medicine? A few days later I cancelled her next stay there. 

Wendy S. 

on Yelp

5 years ago

Having read all the wonderful reviews, I decided to visit Pet Paradise Palm Beach as I intended to board our Ragdoll cat there. To read all the positive reviews, I was hardly prepared for what I encountered. As soon as I walked inside the facility, the smell of dog urine hit me like a Mack truck - and that was WITH a mask on! The front area, where I waited to speak with someone, was cold, a stark gray in color, and it seemed dirty and depressing. There was not another single customer in sight. Rather than laying down tile... read more

Justin P. 

on Yelp

6 years ago

First impression was good, they were very nice and my dog seemed happy when I picked her up. As far as the grooming goes, you can barely tell that they dId anything at all. The only thing that is actually noticeable is that her paws were trimmed. Definitely not a groomer that I will be returning to. As a bonus, I later noticed that her tail was matted after the grooming due to a lack of brushing after the bath. Very poor grooming. She does a smell nice, but I could achieve that myself with a simple bath. 

Bea D. 

on Yelp

7 years ago

Good communication is a must in any relationship and in doing business as well. Did my research, 1st impression, the website and comments looked good except for 2 or 3, the website pictures were great. I was referred, also a plus. I made my reservation 3 weeks in advance, then went for the "Get Acquainted" stay. Walking in to the facility , same great impression, lobby smells terrific and is beautifully decorated with spectacular paintings of different breeds of dogs, you have full view of the lovely a/c'd cat area. You ha... read more

Morena K. 

on Yelp

7 years ago

I'm very disappointed in how my dog was treated. When I picked him up his legs and chest were saturated in urine and vomit. The excuse given was that they couldn't move him. But I found it interesting that the got him to move when it was time to go home. They did try to clean him up with baby wipes. Then after placing him in the car I had to go back in and ask for a dog grooming spray as we were gagging from the smell of vomit. If there was a problem during his stay, I could have been called the morning before the late afte... read more

Liz Z. 

on Yelp

7 years ago

I've been a cheerleader for Pet Paradise in Orlando and Jacksonville, but this location is terrible. I dropped.my dog off in the morning and wrote on my reservation that I would call them if I was later than 5pm. No one said anything about that. When I called a little before 5, I got a msg that if I didnt show up in 10 minutes, they were keeping my dog until the next morning. They told me there was no one on site to release my dog, that no one was there overnight except someone who "lived on the property." They said it was p... read more

Thelma T. 

on Yelp

8 years ago

This used to be my favorite place to bring my pups. The management has changed and they seem to have a high turnover rate. Having one counter person in the morning is ridiculous when you have people trying to get to work. The young ladies do their best to rush but that is not fair to them. The supervisor Brett is good, maybe they should consider him to run the place. Also it's not fair to us parents who pay for play and the guys just sit outside with the dogs. Considering the fact that they are pricey, service should be a... read more

Doug M. 

on Yelp

8 years ago

Today I visited Pet Paradise/West Palm Beach,Fla. I was looking for a new boarding kennel in my area. At the lobby we were greeted by a member of their staff. We asked for a tour of the area and started out. They showed use a few small indoor / day holding pens. When I asked to see the kennel area they said NO, I looked out a window to there play yard and asked to go out to look around they AGAIN said NO, there were no dogs in the play area I just wanted to look around. We said GOOD BYE. I would never put my dog in a facilit... read more