Pet Paradise Palm Beach

Kurt T. 

on Yelp

a year ago

This place is a compete joke. They let my 16 yr old daughter walk in alone and adopt a dog without any questions. When I called to freak out, The person on the phone (desire) was so dismissive and acted like they did nothing wrong...oh I don't know maybe ask where are your parents and why are here all alone and taking your new dog home alone in a UBER!!!!! The level of incompetence is off the charts and I'm sure I'll never hear from the ownership, but your staff are idiots and you clearly don't have the well being of your a... read more

Indra M. 

on Yelp

3 years ago

First of all , my son picked up my dog a few weeks ago and she was cover in poop. boarded her this weekend and she literally 1lb lighter . I was told because she is legal blind she has one on one but I don't believe it . I ask for her bed and they said that it was in the wash because she pee and poo in her bed . ???????! my assumption that she was in her cage all the time . I can take her motel that would cost me less and she wouldn't have to go through this nonsense. pet owners be carefull . the workers would tell y... read more

Paige O. 

on Yelp

4 years ago

This was my second time boarding my standard goldendoodle at this pet paradise. First visit she got a terrible hot spot for not minding her after getting her wet. This most recent visit, when I picked her up, she was absolutely covered in deep matting all over. It was so bad she smelled, reeked of mildew like stench. After working hard on her numerous mats, I realized they were localized to her neck and chest in a way that made it clear that her harness was left on for ten days. She was moving slowly and disoriented. I exp... read more

Joel Z. 

on Yelp

4 years ago

I'm just writing to share one of my worst nightmares and hopefully prevent others to go through what my four legged boys went through. About a month ago I boarded my two boys for the weekend, something that I have already done several times over the last year. Both of my boys are rescue dogs the oldest one is 70 pounds and the little one is 20, due to the differences in size I always selected the VIP suites, so they could be together. On that Saturday morning September 10th around 9:30 AM I'm out of town, so I logged in to t... read more

Barbara G. 

on Yelp

4 years ago

I am writing this review on behalf of my parents who do not use the Internet this way, but they are very upset with the haircut services received on their teacup chihuahua -- they had to wait too long for her haircut and once she was finally finished, it was way too short, injuring the dog around her anus -- the dog now has trouble using the bathroom. There are marks on her little legs where they cut down to the skin leaving it red and raw (no hair there). When my parents went in to discuss this terrible haircut, they were... read more

Bridget E. 

on Yelp

4 years ago

STAY AWAY!!!!! -- Our boarding experience was a dog owner's worst nightmare. Our dogs were completely neglected during their stay at pet paradise. We dropped them off on Sunday morning and they only got a few hours of playtime (confirmed by them) between Sunday and Thursday. I called multiple times for updates but not once did they call me, not to mention I never got through and had to leave voicemails each time. I called on Tuesday to ask when they went outside as I checked the cameras and never saw them outdoors. They magi... read more

Gisselle R. 

on Yelp

4 years ago

My wife and I, left our Golden Retriever, Chance, at Pet Paradise for 5-nights. We never place Chance in boarding but after trying their day care services thought we could trust them with our boy. We returned to find Chance with a hot spot the size of my open hand. Half of Chance's neck is rotting and he has an ear infection. Pet Paradise says you can call them anytime. They didn't pick up the 12 out of 13 times we called over the course of the 5 days. When they answered, they said all was great. We even received an email sa... read more

Patricia R. 

on Yelp

4 years ago

OUR DOG'S NECK IS ROTTING AND HE HAS AN EAR INFECTION AFTER BOARDING! KEEP YOUR PETS AWAY FROM THIS PLACE! We took our Chance for boarding here from Wednesday through Monday. They tell you to call as much as you'd like for updates but when we called we couldn't get through to somebody. We tried every day several times a day. We finally got someone on Friday morning by attempting a different extension. We were told Chance was doing great: no anxiety, was socializing well, eating well, etc. On Sunday, we received a progress re... read more

Adam W. 

on Yelp

5 years ago

Pet Paradise is unresponsive and rude, and prone to last-second cancellations of grooming appointments. Go elsewhere.