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Pet Paradise Wilmington
- Pet Boarding
- Wilmington, NC
About this business
Location details
6101B Market St, Wilmington, NC, 28405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Our pup contracted kennel cough there last weekend. They had to know the facility was infected. Our dogs stunk on return. One pup, 3 days later, had pneumonia and blood transfusion. Passed last night. The facility needs to SANATIZE. Vets agreed that it was contracted there. He isn't around dogs anywhere else.
Not my favorite. The staff doesn't seem to interact with the dogs (you can watch on the camera feeds). Lots and lots of dogs, staff mainly seems to be talking with one another or on their phones. Maybe it's just not part of their job. Not right for my dog.
Business response:
Hi Martha. Thank you for letting us know about your recent experience. We are so sorry to hear that your recent visit did not meet expectations. At Pet Paradise Wilmington, it is our number one priority to create positive experiences for pets and their owners. We are open to suggestions on how we can improve.
We have been to other pet paradises before but we're truly upset after the staff was not transparent with us. Both our dogs have been in the Wesley chapel office among others and have thoroughly enjoyed it however we learned that some derogatory remarks on one dog's account after visiting the Wilmington location. We consistently saw one dog on the camera and often did not see the other. When we picked them up a staff member said they called pet paradise Wesley chapel to ask if one of our dogs was allowed to play with dogs wh... read more
Business response:
Hello Eboni We want to understand your disappointment. It’s important to us that are customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. A member of our management team will be reaching out to you.
Horrible care and neglect. You can never really know how a dog daycare/board takes care of your pups even through the cameras. We took our pups to daycare this morning and kept checking the cameras anticipating to see them running around in the outdoor area. By 1:30pm we still hadn't sent then running around on any of the cameras. Concerned, we called and they had stated that they played in the outdoor area that's not on camera... We had asked if they could put the pups in an area that we could watch them, so they did at 2pm... read more
Business response:
We are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
It didn't work for my cat, she is very playful and likes to be around people. We gave it a try, but no. I got there close to 7Pm and my cat was placed inside a type of cabinet with a glass door, no bed for her inside this thing and no toys either. 2 days later I went to pick her up, and she was trembling and scared.The staff seems really nice, but I wouldn't recommend this place based on the reaction of my poor cat. I wish they had a least a better, comfortable and spacious place to put the cats.
Business response:
We are very sorry to learn that your cat's experience didn't meet your expectations for her. Our kitty condos do have bedding, but they are 4 stories and it might not be visible from the window you could see. Not all cats do well in a boarding environment, especially during a first visit. We would welcome the opportunity to speak with you and offer some peace of mind about her stay.
The positive is the people who work here are wonderful. They seem to really care about the dogs and readily answer our questions. The BIG negative is this is the second or third straight time the cameras haven't worked so we can't watch our dog. This is a big reason I picked Pet Paradise. The workers are equally frustrated. This will be our last visit since cooperate refuses to rectify the situation.
Business response:
Thank you for your feedback. We, as a company, are working to improve the cameras. We are aware that the older system is not ideal. Our goal is to have all cameras at all resorts replaced by the end of Q1 2020.
I will be taking my dogs to a competitor due to the complete lack of customer service and communication between employees. I called to confirm I would be able to bring my puppy to an "assessment" to see if she would be able to be boarded. I confirmed the age of my puppy and that she had not been spayed. The employee assured me all of the details were fine and I would be able to drop her off for the assessment. I just tried to drop her off and another employee told me she was unable to stay because she had not been spayed... read more
Business response:
We are very sorry to learn of your experience. We understand the frustration you must have felt. We apologize that the communication was poor. We do offer options for pups who have not altered. They just happen to play with humans rather than other pups.
Several things went wrong when we left our 10-11 year old rescue Golden Retriever, Rigby: 1) our 10-11 year old dog was attacked in the outdoor play yard by younger, larger dogs that chewed off a part of his ear! Your staff asked me if I received the message, which I did not. No adjustment was given in our price and I believe, based on the videos, he was kept apart from the other dogs and in the sun, not the shaded area while he was healing! Unacceptable. 2) we were charged an extra swim fee, daily. The camera system over th... read more
We took our goldendoodle here per many recommendations from peers. Never again. The woman who helped us, April, was extremely irritable and easy to aggravate. I asked not to have our dog bathed since we had just bathed her the day before her appointment and she got incredibly short with me. Upon dropping my dog off, I was told the cost would be $54 for the trim. Throughout my day at work, I received 3 phone calls from April berating me for how matted my dog was and insinuating how little care I showed for my dog. Not only di... read more
Business response:
We apologize that your experience did not live up to your expectations. May we have a manager reach out to you regarding your review?
Frequently asked questions about Pet Paradise Wilmington
How is Pet Paradise Wilmington rated?
Pet Paradise Wilmington has a 4.2 star rating with 286 reviews.
When is Pet Paradise Wilmington open?
Pet Paradise Wilmington is open now. It will close at 7:00 p.m.