Pet Paradise Wilmington

James M. 

on Yelp

7 years ago

I will be taking my dogs to a competitor due to the complete lack of customer service and communication between employees. I called to confirm I would be able to bring my puppy to an "assessment" to see if she would be able to be boarded. I confirmed the age of my puppy and that she had not been spayed. The employee assured me all of the details were fine and I would be able to drop her off for the assessment. I just tried to drop her off and another employee told me she was unable to stay because she had not been spayed... read more

Ed M. 

on Yelp

8 years ago

Several things went wrong when we left our 10-11 year old rescue Golden Retriever, Rigby: 1) our 10-11 year old dog was attacked in the outdoor play yard by younger, larger dogs that chewed off a part of his ear! Your staff asked me if I received the message, which I did not. No adjustment was given in our price and I believe, based on the videos, he was kept apart from the other dogs and in the sun, not the shaded area while he was healing! Unacceptable. 2) we were charged an extra swim fee, daily. The camera system over th... read more

Lindsey C. 

on Yelp

8 years ago

We took our goldendoodle here per many recommendations from peers. Never again. The woman who helped us, April, was extremely irritable and easy to aggravate. I asked not to have our dog bathed since we had just bathed her the day before her appointment and she got incredibly short with me. Upon dropping my dog off, I was told the cost would be $54 for the trim. Throughout my day at work, I received 3 phone calls from April berating me for how matted my dog was and insinuating how little care I showed for my dog. Not only di... read more

Sabrina C. 

on Yelp

8 years ago

This place has all the bells and whistles I wanted. Clean, friendly staff, reasonable prices, and most importantly my fur baby seemed happy. My dog attended day camp here for about a month with no issues. I boarded him for a few days and he returned with discharge from his eye and one side of his mouth looked strange (I was later told by the vet that this may have come from gnawing on something for an extended period of time). I asked the staff about both minor injuries and no one seemed to notice. A day or so later I went t... read more

Mike M. 

on Yelp

9 years ago

Unfortunately our experience with Pet Paradise was now only disappointing but harmful to our Golden Doodle. The last 2 visits produced kennel cough (vet visits and meds - $220) We took him in just for grooming which caused an infection and 3 additional vet visits and treatments ($300) . The groomer shaved his ears so close that it caused a large abrasion on both ears which bled and became infected. He kept shaking his head for days and appeared to be in a lot of pain. The vet was surprised at the lack of care from the ... read more

E K. 

on Yelp

9 years ago

Very COLD and INSENSITIVE along with POOR CUSTOMER SERVICE DISREGARD THE BEST CHOICE award!! I have taken my Pom here a handful of times over the last year and a half. Each time, he has shown more and more fear upon arrival. Every time staff assured me he loved it there, had his friends, made friends easily and really enjoyed himself once inside. CAMERAS I had once witnessed a staff member on camera seated looking at her phone for the whole time I kept the page open - about 10-15 minutes. She made no interaction with any of ... read more

Belinda C. 

on Yelp

9 years ago

Well it's been 3 days since we picked our dogs up from this horrible place. Gunner has been unable to bark. The result of either him barking constantly because he was never let out of the kennel or someone jerked his collar and injured his cords. Either way it is inexcusable. I have contacted the owner via e-mail and they never responded. Nothing. Shows how much they care. The play yard in the picture was always empty. I never saw any dogs in this play yard with all the toys. 

Aneesa H. 

on Yelp

10 years ago

I never got past Lindsey the receptionist. Not very helpful, unwilling to offer any suggestions for someone in a pinch. I think I would rather send my dog to a place that has compassion. 

Brittany R. 

on Yelp

11 years ago

Hello, I dropped my dogs off Friday, July 17th for a half day play while I was moving. I picked my dogs up and noticed my bigger one, Barkley, was limping. I looked at his paws and noticed that he had HUGE blisters on his feet. I called to ask why my poor pup had blisters the size of his whole pad on his feet and their response was that he must have "skidded" across the grounds throughout the day. I honestly believe my dogs feet were burned. All of his pads are red raw, his skin is falling off and he can barely walk. I'm ha... read more