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Hollywood Feed
- Pet Stores
- Mason, OH
About this business
Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Mason, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed... read more
Location details
5051 Deerfield Blvd, Mason, OH, 45040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I found a dog bed at one store but I needed 2 and the union store and the Crestview store went above and beyond to find me the second bed at the mason store ! Kudos! Thank you!
Business response:
Thank you so much for the fantastic 5-star review, Lori! We’re so glad to hear that our Hollywood Feed Store #449 - Mason team, along with the Union and Crestview stores, went above and beyond to find the perfect second dog bed for you! It’s all part of our mission to make sure both you and your pups are happy, comfortable, and well-supplied. Kudos to you for finding the best dog beds, and we can't wait to see you again soon for more pet-tastic finds!
The staff is great!
Business response:
Thank you for your positive feedback, Tatiana! We're glad to hear that our staff provided you with great service. If you have any further questions or need assistance, please don't hesitate to reach out to us at (513) 234-4640.
Salesperson who helped me very nice and took time to explain food differences
Business response:
Thank you for your positive review, Nancy! We're glad to hear that our salesperson provided excellent service and took the time to explain the differences in pet food. We appreciate your feedback and look forward to serving you again at PetPeople by Hollywood Feed.
All the employees are so friendly and helpful. It is a huge pleasure to shop there! A lot of times I need special items ordered and always get all my things in a timely manner. Alex, the store manager, is absolutely awesome. She is a true asset to the store! I am a very happy customer!
Business response:
Kathy thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We are pleased to hear that Alex was able to provide you with the best possible service. Our #449 - Mason store has a great team, and we are proud of them! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
Very easy process to order something I needed ahead of time and then just pulled up when the order was ready. They came right out and even included a coupon for my next visit. Very friendly and high recommend them
Business response:
Greetings Laura! Thank you for taking the time to share your positive experience with us at PetPeople by Hollywood Feed. We're glad to hear that our curbside pickup service was easy for you to use and that our team was friendly and helpful. We appreciate your recommendation and hope to see you again soon. Thanks for choosing us! Best regards, PetPeople by Hollywood Feed (513) 234-4640
Alex was extremely knowledgeable and helped me find a high quality, ingredient-appropriate canned food for our dog.
Business response:
Thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased with Hollywood Feed #449 - Mason and hope you'll visit us again soon! Check out Hollywood Feed University at hfu.hollywoodfeed.com to learn even more.
The employees were so friendly, patient and knowledgeable. They showed no frustration with my three year old who was definitely enjoying herself selecting many toys and items for our dog and basically touching and wanting everything. It was a warm welcome from the unfriendly shopping experience I have had at another local store. We ended up making a game out of finding where the items went back on the shelves and the manager seemed surprised and offered to do it for us.
Friendly, very helpful, gave substitutes for what I couldn't find. Thanks for your expertise!
Always great customer service! I like the selection of higher end treats and toys, leashes and collars!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 224 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.