This profile has been claimed by the business owner or representative.
PetSuites Chesapeake
- Pet Boarding
- Chesapeake, VA
About this business
Location details
3333 Taylor Rd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I’m on the fence about coming back. Not sure I would feel like a responsible pet parent. We’ve taken our boys here previously for grooming and playtime a few times and things were fine. This review is based on their first boarding experience. Initially, we assumed the dogs wouldn’t be kept in a kennel all day. After doing our research and calling several times we discovered, playtime is not included in their boarding fee. It costs extra. It didn’t seem right that over a ten day period, the only time our boys would be out of ... read more
Business response:
Hi Mrs. Jordan, I just spoke with Mr. Jordan and will reach out again on Monday to speak with you directly. I do apologize that a more in depth report was not given when you called to check in on Whiskey and River. We do utilize an offsite customer support center to help us manage our high call volume while still providing excellent customer service; since they are offsite, they may not have access to detailed notes about your pets' stay. I would be happy to review these notes when we speak Monday. I also spoke with Mr. Jord... read more
I’ve had nothing but trouble with this organization from not giving my dog his required meds on time to now saying I have a balance on his account from December. Get real. I would pay each time he went when he got picked up. You best take that balance off his account. I will never take him there again.
Business response:
Hi Mrs. Bonneville, Thank you for speaking with me previously to review notes regarding Hunter's stay. I understand there was a miscommunication at drop off regarding the timing of Hunter's medication and feeding. We have since corrected all of his account instructions and notes to clarify these times and partially refunded the previous boarding stay. Please do not hesitate to reach out if you have any further questions. Thank you and have a great day.
Horrible horrible horrible! They do not take care of pets AT ALL. Be careful if you chose this place!
Business response:
Hi Stacey, it does not appear you are in our system or have ever used our services. Can you please give us a call to discuss your concerns? 757-800-6920. Thank you.
Business response:
Hi Kayla, It does not appear we have you in the system as one of our clients.
Don't let this shiny, new facility fool you! This place discriminates against dog breeds and finds nothing wrong with their way of doing business as they see it as a way of "protection". Really this place is only concerned for their insurance and not for the dogs. I was informed that my 2 year old English Bulldog is a "power breed" (I have never been told this before!) and is not able to participate in any group dog play if he were to stay there. Our bulldog is the sweetest, most gentile, lovable dog. He is not aggressive by... read more
Business response:
Hi Dani, Our power breed guests are not isolated and enjoy the same play spaces that dogs in group play do. During individual playtimes with our staff, they enjoy undivided attention and use of toys that group dogs do not get to use. I understand this is disappointing to potential human customers but our canine guests love us and have a blast playing with us. Please feel free to stop in for a tour and you can see for yourself.
Breed discrimination without behavior evaluation is absolutely inexcusable, and the canned corporate reply that I’m sure will be posted in response to this comment is a sad excuse for the justification of an unfair and unfounded policy.
Great facility. Very clean
Business response:
Hi Steven! Thank you so much! We appreciate you trusting us with your pets 🐾
I wouldn’t recommend this place to anyone because you have breed restrictions but you sure don’t on lite yappy dogs that are more likely to bite than any other dogs
Business response:
Hi Brandon, we'd love the opportunity to review our policy with you and address your concerns over the phone. Feel free to give us a call at 747-800-6920 at your convenience!
dontbullymybreed..........
Business response:
Hi Ryan, we'd be happy to address any concerns or discuss our current policies with you. Feel free to give us a call at 747-800-6920.
Frequently asked questions about PetSuites Chesapeake
How is PetSuites Chesapeake rated?
PetSuites Chesapeake has a 4.2 star rating with 728 reviews.
When is PetSuites Chesapeake open?
PetSuites Chesapeake is open now. It will close at 7:00 p.m.