This profile has been claimed by the business owner or representative.
PetSuites Chesapeake
- Pet Boarding
- Chesapeake, VA
About this business
Location details
3333 Taylor Rd., Chesapeake, VA, 23321, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
RecommendedYour page has been found to be infringing copyright. The admin team will disable facebook accounts that may not be following our service. Because other users reported to us that you are violating our copyright terms. . Sharing copyrighted photos and videos . Use fake photos and names . Harm others . Communicate with others for purposes of harassment, promotion, or advertising and other acts that violate our copyright. If you feel your account was incorrectly disabled, you can ask us to reconsider the decision by verifying yo... read more
they clearly do not pay attention to owner needs. especially since I love my son more than anything (Dog). yet can't follow simple directions and the complaints from everyone else. really forgetting to feed dogs. disgraceful.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from, so we kindly ask that you give us a call at your convenience.
😡THEY ONLY FEED YOUR DOG HALF THEIR MEALS😡 PetSuites located at 333 Taylor Rd, Chesapeake, VA, clearly DO NOT have the best interest of your pets. They lack training, process flow, and professionalism. This is the SECOND TIME that my two dogs have only been fed HALF of their meals during their 3 and 4 night stays. Somehow, I was ignorant to think they would fix their error the first time, and gave them another chance. Obviously, you can see how unprofessional this is. Even with the individual bags CLEARLY PRINTED in bo... read more
Business response:
We sincerely apologize for the negative experience you had with us. We have high service standards for our team and are equally as disappointed that our standards were not met during your pets' stay. We take your feedback and this experience very seriously and have already used it to coach the team and coordinate training sessions for our staff, as you suggested. While we are confident our team is passionate and detail-oriented about caring for the animals entrusted to us, this was an unacceptable and inexcusable mistake, an... read more
We’ve been taking our Golden Retriever mix boy here for grooming for a while now. Casey is the best! We’ve also boarded him for a couple of nights and I don’t remember any issues. Our second time boarding him, early April, is a whole different story. Communication was horrible. When we called to check on him it felt like it was a bother. They don’t call to give updates. When we picked him up after a three night stay I talked to a Mgr. and got nothing but excuses. When our boy was brought to us they didn’t have his bed that w... read more
Business response:
Thank you for sharing your feedback, Vickie. We set a high standard for ourselves and are disappointed that standard was not met in your interactions with us. We appreciate you taking the time to speak with us and allowing us to address your concerns on several occasions. As we discussed, our environment has different sights and smells than your home which may cause your pet to react differently, and we always try to ensure our guest’s belongings are clean and fresh upon checking out. We truly hope we set your mind at ease... read more
DO NOT LET YOUR PET STAY HERE!!!! This is the second time I allowed my pup to stay at this place and when I picked him up he had something OUTRAGEOUS going on with him. He was coughing up BLOOD the first time and he came in for a grooming the text and said he was ready for pick up and he was soaking wet and coughing up blood! Today I pick him up and his tail is pouring blood he was supposed to be cleaned but his fur has blood all over and ONE OF HIS EYES IS BLOODY LOOKS LIKE IT IS HANGING A LITTLE BIT! I hate this place and ... read more
Business response:
Thank you for taking the time to share your concerns. We set a high standard for ourselves, as we are disappointed to hear that that standard was not met in your interaction with us. We enforce the strictest of safety standards and always communicate any health concerns directly with our pet parents. We have reached out to address any concerns you may have. We proudly offer our health guarantee and would like to discuss this feature and ensure your sweetheart is happy and healthy. Please return our call at your earliest con... read more
Picked our dog up after a quick overnight stay… the foyer smelled of cat and dog urine so badly, it hurt to breathe. They brought me his twin sized bed comforter and it was drenched in urine, not a dry spot anywhere. He’s a 7year Golden who’s never once had an accident since he was a little puppy. He’s not sick because he’s been fine since he got home. When I showed my shock to the attendant, she simply shrugged. After emailing the location, their biggest concern was that the bedding didn’t get washed. I’m glad it didn’t bec... read more
Business response:
Marianne, we are truly sorry to hear you had a negative experience with us. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. We did attempt to reach out to you to discuss further and, hopefully, be able to rectify some of your concerns; unfortunately, we were unable to reach you. Please give us a call at your earliest convenience to discuss. 757-800-... read more
I am planning an upcoming vacation and brought my dogs to be evaluated for doggie daycare and boarding. I called the day before and was told bring them anytime, the evaluation is quick, and they can spend the rest of the day in doggie daycare if they pass. I arrived at 0630 (when they open) my dogs were the first ones there that day. I again asked how long it should take and the lady said it would be done early but could allow them to stay and play if they pass. I asked her to please call me if they didn’t. When I didn’t hea... read more
Business response:
Good morning, Ms. Mantay. We tried to reach out to you to discuss your concerns regarding your experience but we're unable to get ahold of you. We take feedback like this very seriously and would like a chance to speak with you regarding it. To address the tour, it does seem like you caught us during our Shift Change meeting, which may seem unprofessional but is it a vital part of our Pet Pros daily routine as it helps ensure the afternoon team is aware of any issues from the morning and what needs to be followed up on or... read more
DO NOT BOARD YOUR ANIMALS HERE! If we could give zero stars, that would be too many. On Tuesday 8/23 we dropped off our three dogs for a 3-day overnight boarding. On Thursday evening we received a call as we drove back into town, informing us that “one of” our dogs (viszla or pug) had blood in urine and was vomiting. We informed them that we would be able to pick them up within the hour, as we were fortunate to not need Thursday night. Upon receiving our dogs, our 15 month old Great Dane was noticeably covered with goo on ... read more
Business response:
Andrea, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We are so very sorry to hear of everything Stanley, Lady, and especially Freya are going through. Thank you for allowing me the opportunity to rectify the situation and please don't hesitate to reach out if you need anything else from us.
I have been taking Boomer to doggy daycare since he was a puppy however for the convenience of my family, I decided to take Boomer to Pet Suites for an evaluation. I was told I needed to be there by 9:00 AM, however he wouldn’t go play until after 10:00AM and that it was dependent on how “busy” they were. I expressed to the lady that he can get over stimulated and to just let him be if he did. I picked up Boomer at 1:30 only to be told he failed his evaluation. It was explained to me that they put him in 3 different situatio... read more
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (757) 800-6920 and ask for the front desk manager so that we can better assist you. Thank you, PetSuites Chesapeake
Frequently asked questions about PetSuites Chesapeake
How is PetSuites Chesapeake rated?
PetSuites Chesapeake has a 4.2 star rating with 659 reviews.
When is PetSuites Chesapeake open?
PetSuites Chesapeake is open now. It will close at 7:00 p.m.