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PM Pediatric Urgent Care
- Urgent Care
- Glenview, IL
About this business
Location details
15 Waukegan Rd, Glenview, IL, 60025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
The doctor and nurse were wonderful with my son to distract him.
Business response:
Hi, David. We appreciate the kind words and are glad we could provide you with a positive experience!
My son's visit went great! The nurse and the NP were very patient with my son, took care of our needs. We were a walk in and we did not have to wait at all. As soon as we finished registration, they took us back and we were in and out. I definitely recommend and will be back if needed.
Business response:
Hi, Garcia. Your feedback is highly appreciated. Thank you for the review!
Great service. Very professional and fast. Took time to explain
Business response:
Hi, William. Thank you so much for leaving us a stellar review!
I made a 7:30pm appointment, got there at 7:20pm and did not get taken back until 8:15pm. My daughter and I then waited in the room for another 30 minutes. My daughter was also misgendered twice by the MA and the MD.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Their website is broken and always says 5 min wait, even when there are 10 people in the waiting room. We only tried this office our because our normal place had a hour wait only to come in and be told it was also 1h wait. Their checkin software/process was super painful. The medical was good. I assume it's a business decision to keep the broken website saying 5 min wait, instead of just taking down til fixed, hence my 1 star.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Long wait. We had to wait for almost 2 hr. What is the point of having an appointment after all. When we asked the nurse if there is someone coming or how long do we have to wait, her answer was " People have been waiting for 3 hours". To us it sounded like, wth are you complaining about. Very unprofessional staff & providers. DO NOT TAKE YOUR KID THERE
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Waiting three hours before see the doctor
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
The doctor’s diagnosis was incorrect which led to an unnecessary expensive ER visit. The doctor was also very condescending and would not listen during the child’s exam.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jason. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
I was not informed that only a nurse practitioner was on duty, not a doctor. The nurse practitioner was very rude and condescending. She didn’t even let me finish describing my child’s symptoms, and jumped to conclusion immediately. Of the mere 5 mins she spent with us, she had the audicity to question if I was in the medical field because I had brought up my concern regarding a medical condition. She kept trying to wrap up and leave while I was still asking questions about what to do after the visit. She was the worst medi... read more
Business response:
Hi Juanjuan, We are grateful to hear from you and are disappointed to hear that you experienced miscommunication during your visit. At PM Pediatric Care, we strive to provide clear communication with all our patients. We have shared your review with our management team in hopes of making necessary improvements. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. Thank you for reaching out.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 681 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 10:00 p.m.