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PM Pediatric Urgent Care
- Urgent Care
- Glenview, IL
About this business
Location details
15 Waukegan Rd, Glenview, IL, 60025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Great service. Very professional and fast. Took time to explain
Business response:
Hi, William. Thank you so much for leaving us a stellar review!
Long wait. We had to wait for almost 2 hr. What is the point of having an appointment after all. When we asked the nurse if there is someone coming or how long do we have to wait, her answer was " People have been waiting for 3 hours". To us it sounded like, wth are you complaining about. Very unprofessional staff & providers. DO NOT TAKE YOUR KID THERE
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Waiting three hours before see the doctor
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
The doctor’s diagnosis was incorrect which led to an unnecessary expensive ER visit. The doctor was also very condescending and would not listen during the child’s exam.
Business response:
Thank you for providing your feedback and letting us know about this issue, Jason. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at info@pmpediatrics.com and we would appreciate the opportunity to make things right.
I was not informed that only a nurse practitioner was on duty, not a doctor. The nurse practitioner was very rude and condescending. She didn’t even let me finish describing my child’s symptoms, and jumped to conclusion immediately. Of the mere 5 mins she spent with us, she had the audicity to question if I was in the medical field because I had brought up my concern regarding a medical condition. She kept trying to wrap up and leave while I was still asking questions about what to do after the visit. She was the worst medi... read more
Business response:
Hi Juanjuan, We are grateful to hear from you and are disappointed to hear that you experienced miscommunication during your visit. At PM Pediatric Care, we strive to provide clear communication with all our patients. We have shared your review with our management team in hopes of making necessary improvements. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. Thank you for reaching out.
Did not diagnose my child’s illness correctly. Dr should take more time discussing symptoms. Waste of time and money.
Business response:
Hello Troy, Thank you for sharing your feedback with us. We are concerned to hear that you did not receive satisfactory service during your visit. At PM Pediatric Care, we strive to provide expedient and excellent service to all our patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We wish you and your family we... read more
My son had a spring allergy and complained about ear pain, no fever just runny nose, itchy eyes. There was no doctor to see him in PM Pediatric, just the nurse practitioner. She asked which ear is in pain and took the tools to see if there is any infection. "Yes, she said, I see infection", and she prescribed antibiotic for 7 days for the ear infection and Zyrtec for the allergy. My son took Zyrtec and the ear pain diapered. So, we went to see the family doctor since we would like to know if he really has the ear infection o... read more
Business response:
Hello Joanna, Thank you for sharing your feedback with us. We are concerned to hear that you did not receive satisfactory service during your visit. At PM Pediatric Care, we strive to provide expedient and excellent service to all our patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We wish you and your family ... read more
Experience with support staff — from front desk to nurse/medical assistant was good. However, our experience with the on-staff doctor deserves exactly zero stars.
Business response:
Hello Angela, We are happy that you had a great experience with our support staff, but we are sorry to hear that you were disappointed with the service during your visit. It is important to us to offer clear communication with kindness and respect for all PM Pediatric Care patients. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out di... read more
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 582 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 10:00 p.m.