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PM Pediatric Urgent Care
- Urgent Care
- Rockville, MD
About this business
Location details
12254 Rockville Pike, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to Midnight | |
| Tue | 8:00 a.m. to Midnight | |
| Wed | 8:00 a.m. to Midnight | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 8:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
I took my kid in due to a sports injury and asked for an X-ray. Provider looked at his wrist and was knee and said it was just a sprain. The next day we went to MedStar Urgent Care; they actually took an X-ray and found there was a fracture and knee effusion.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Appointment was canceled and no one called me or trxt me as they claimed they did
Business response:
Hi Taya, We are grateful to hear from you and are disappointed to hear that you experienced miscommunication during your visit. At PM Pediatric Care, we strive to provide clear communication with all our patients. We have shared your review with our management team in hopes of making necessary improvements. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. Thank you for reaching out.
The front desk are horrible,but the nurse and the doctor were great.
We waited for two hours, even though we had an appointment. The physician touched my son’s knee lightly with two fingers. Then said it’s a sprain and told us to wait it out. I had made the appointment because his primary care physician told us to get an X-ray from urgent care. The urgent care physician refused. So we waited for two hours for a 4 minute appointment where our concerns were dismissed. It was infuriating.
Business response:
Hi Lynn, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Slow. Understaffed. Rapid COVID and flu tests unavailable. If better staffed, I bet they do much better.
Business response:
We appreciate your feedback, Najiyah. If you would like to discuss your experience further, don't hesitate to reach out to us at info@pmpediatrics.com. We would love the opportunity to resolve any issues.
The actual care we received was fantastic. Both nurse and doctor. My issue is the up front receptionist. There was a person in the lobby a young girl native ten years old with her dad who was coughing significantly. So much so that I got up and went to the other side of the lobby with my son. They should have insisted she wear a mask just in case but failed to do so. In my normal doctors office this is standard expectation. By uncomfortable experience.
Business response:
We appreciate your feedback, Wendell. If you would like to discuss your experience further, don't hesitate to reach out to us at info@pmpediatrics.com. We would love the opportunity to resolve any issues.
Came in for a strep test and the lab result stated that they used the incorrect swab. Couldn’t perform the most basic service.
Business response:
We are concerned to hear about your experience with the incorrect swab used for the strep test. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com.
Took waaaay to long and ended up just doing telemedicine
I won’t go again. Appointment at 2pm, waited one hour before seeing someone. In between at least one family, arrived after us, was seen before. Then waited again 30 minutes to have a rapid test result. Many years ago, I chose PM Pediatric Urgent Care to avoid long wait times at the ER, and not clogging their waiting room with a worrisome deterioration of my child’s health, but nevertheless not life threatening. I still find the concept good, but it doesn’t work.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.3 star rating with 1,081 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 8:00 a.m.