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PM Pediatric Urgent Care
- Urgent Care
- Fairfax, VA
About this business
Location details
11056 Route 29, formerly 11056 Lee Hwy, Fairfax, VA, 22030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 8:00 a.m. to 10:00 p.m. |
I visited PM Pediatrics last night with my son and was disappointed with the clinical guidance provided. During the visit, the nurse practitioner mentioned that Zofran works for 24 hours. As a licensed healthcare professional with over 10 years of experience, I knew this was incorrect. I do not disclose my profession during medical visits because I want unbiased care, but accurate counseling is critical for safe decision making. Zofran has a much shorter duration, and misunderstanding this can lead to delayed attention if sy... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
I would recommend considering a children's hospital instead of PM Pediatrics. I took my child there for some tests, and while their website indicated that blood tests were available, I was informed upon arrival that they only conduct nasal swabs. Although I accepted the wait for the results 2to 3 days as they mentioned.I was disappointed to discover after eight days of waiting that the results indicated "Test not performed" due to the type of swab received being unsuitable for the requested testing.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
It just get worse and worse with each visit. It was great years ago but not anymore. Long wait times (always only one dr available even during flu season), incorrect meds, incorrect pharmacy, rude front desk. Horrible place.
Business response:
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
We were indirectly asked to leave when we were still asking questions and confused about the follow up after the treatment. No extra bandage provided. When asked to change dirty bandage after few days they said it will be counted as a visit. Fees will be applied, change it yourself.
The front desk representative was lazy and uninterested and even she was tools things had to be reminded several times that I did not have a phone to complete the online registration, she was obviously doing something else and blamed it on the computer being slow. She tried to do everything she could to deflect and defer the registration. If she did not want to do it, even though there was only one other person inside the lobby she was obviously not busy at the time.. then one other people started to come in. She started hel... read more
Business response:
Dear Abdullah, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer outstanding customer service to all PM Pediatric Care patients. Our management team would welcome an opportunity to speak with you to learn more about your experience. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your fa... read more
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.4 star rating with 513 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 10:00 a.m.