This profile has been claimed by the business owner or representative.
PM Pediatric Urgent Care
- Urgent Care
- Springfield, NJ
About this business
Location details
355 US-22, East, Springfield, NJ, 07081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 11:00 p.m. | |
| Tue | 9:00 a.m. to 11:00 p.m. | |
| Wed | 9:00 a.m. to 11:00 p.m. | |
| Thu | 9:00 a.m. to 11:00 p.m. | |
| Fri | 9:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
I’d rather go to the ER and wait 5 hours than come back here. Not only did I spend $50 to not find out what virus is affecting my child (I could have bought a rapid test from Amazon and found out faster). I was also forced to put my card on file for emergency services. I have never heard of such exploitation for emergency services. I refused to do so and was told my daughter could not be seen. In the interim my child sat in the waiting room with a fever and could barely keep her eyes open. As a parent you’re pushed into a co... read more
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
I made an appointment the day before for 11 AM because my daughter kept complaining that her pinky toes still hurt from a previous injury. I received a phone call around 10:35am (25min before my appt) stating that the x-ray tech does not arrive until noon and I would have to check online for a later appointment or be considered a walk-in. I expressed how disappointed I felt with the service because I specifically made an appointment to reduce the wait time being that I have multiple children. I stated that it’s not my fault ... read more
Concerning the billing practices and lack of transparency at PM Pediatrics we would like to bring the following matter to the attention of potential clients: when we visited PM Pediatrics, we were informed that since we did not have insurance, we would need to pay cash upfront before being seen by a doctor, as they do not check you in unless you pay. Fast forward eight months later, and out of the blue, we received an email stating that we owe $175 for the same service again. There was no explanation for the charge, no prior... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
I normally rave about this place but last nights visit put a bad taste in my mouth, I came there because my son was under the weather and had a sore throat, the nurse was very nice but the doctor came into the room and didn’t speak to me or my son, just started asking him questions, got aggravated when he was taking to long, didn’t communicate anything, I had to ask if he had a fever and then to top it off stood in the door way and told me about his strep test results and she also didn’t ask me if I needed anything, didn’t t... read more
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Was told we were 3rd and likely 30 minute wait. Receptionist neglected to say that many people scheduled online so we had many people (15) ahead of us and waited 1.5 to 2 hours.
Business response:
Hello Kyle, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
Way too long of a wait for someone who had an appointment. Did not test my child for flu or Covid even though he presented symptoms. Disappointed in this visit. Had to go the next day to have my son tested.
Business response:
Hi Michelle, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Excellent service.very good
Business response:
Hello Rosangela! At PM Pediatric Care, our goal is to deliver excellent customer service and high-quality care. Thank you for taking the time out of your day to share feedback with us!
Came in for a concussion assessment. Was told I had to follow up with a pediatrician. Complete waste of time and added worry.
Business response:
Dear David, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer top-notch care and outstanding customer service to all PM Pediatric Care patients and families. We would welcome an opportunity to speak with you to learn more about your experience. To help us better understand the details of your experience, please feel free to send us a private message to info@pmpediatrics.com, and a member of our Patient Experience team will ... read more
Parents be warned - there has been a newly implemented mental awareness screening that they are giving children ages 11 and older. They ask the parent/guardian permission to do the screening without advising them the type of screening or questions on the survey. The questions on there are NOT to be asked directly to children (that is provided to the child on a clipboard) and so so extreme that I cannot even mention! It is extremely inappropriate to ask these children questions, especially when they are 1) already not feeling... read more
Business response:
Hello Christina, your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer top-notch care and outstanding customer service to all PM Pediatric Care patients. Furthermore, we regret that our universal suicide screening questions contributed to the negative experience that you had. This screening is designed to identify potential risks and provide appropriate support and resources for those who may be struggling. The health and safe... read more
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.3 star rating with 1,317 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 9:00 a.m.