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PM Pediatric Urgent Care
- Urgent Care
- Springfield, NJ
About this business
Location details
355 US-22, East, Springfield, NJ, 07081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 9:00 a.m. to 11:00 p.m. |
Was told we were 3rd and likely 30 minute wait. Receptionist neglected to say that many people scheduled online so we had many people (15) ahead of us and waited 1.5 to 2 hours.
Business response:
Hello Kyle, Thank you for sharing your feedback with us. We are disappointed to see that you were dissatisfied with the service you received. Expedient and excellent service for all our patients are a priority at PM Pediatric Care. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We hope your child feels better soon.
Way too long of a wait for someone who had an appointment. Did not test my child for flu or Covid even though he presented symptoms. Disappointed in this visit. Had to go the next day to have my son tested.
Business response:
Hi Michelle, We are grateful to hear from you. We are sorry to hear that you experienced a long wait during your visit. It is important to us to offer short wait times and top-notch care to all PM Pediatric Care patients. Your comments will be shared with our management team, so that appropriate improvement can be made. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to info@pmpediatrics.com. We hope your child is feeling better.
Excellent service.very good
Business response:
Hello Rosangela! At PM Pediatric Care, our goal is to deliver excellent customer service and high-quality care. Thank you for taking the time out of your day to share feedback with us!
Came in for a concussion assessment. Was told I had to follow up with a pediatrician. Complete waste of time and added worry.
Business response:
Dear David, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer top-notch care and outstanding customer service to all PM Pediatric Care patients and families. We would welcome an opportunity to speak with you to learn more about your experience. To help us better understand the details of your experience, please feel free to send us a private message to info@pmpediatrics.com, and a member of our Patient Experience team will ... read more
Parents be warned - there has been a newly implemented mental awareness screening that they are giving children ages 11 and older. They ask the parent/guardian permission to do the screening without advising them the type of screening or questions on the survey. The questions on there are NOT to be asked directly to children (that is provided to the child on a clipboard) and so so extreme that I cannot even mention! It is extremely inappropriate to ask these children questions, especially when they are 1) already not feeling... read more
Business response:
Hello Christina, your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer top-notch care and outstanding customer service to all PM Pediatric Care patients. Furthermore, we regret that our universal suicide screening questions contributed to the negative experience that you had. This screening is designed to identify potential risks and provide appropriate support and resources for those who may be struggling. The health and safe... read more
Super mala la doctora ni siquiera revisa al bebé como debe ser no me gustó no tienen empatía con. Su paciente pediátrico están por estar.
Business response:
Querida Mary, Tu opinión es importante para nosotros. Nos preocupa saber que quedó decepcionado con el servicio durante su visita. Para nosotros es importante ofrecer atención de primer nivel y un excelente servicio al cliente a todos los pacientes de PM Pediatric Care. Agradeceríamos la oportunidad de hablar con usted para conocer más sobre su experiencia. Para ayudarnos a comprender mejor los detalles de su experiencia, envíenos un mensaje privado a info@pmpediatrics.com y un miembro de nuestro equipo se comunicará directa... read more
I don’t think that the doctor spent enough time with my son. He ended up going to his regular pediatrician and we discovered he had a bronchial infection.
Business response:
Hello Ian, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we believe in kindness and respect for all of our patients and families. We would appreciate an opportunity to speak with you further about your concerns. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your family well.
I booked an appointment in advance. The office was not busy at all. Once we were placed in a room and visited by the nurse, we waited 90 minutes in the room for a doctor. When I left the room to see what was going on, every room was empty and the doctors seem to have forgotten about us.
Business response:
We appreciate your feedback, Katherine. If you would like to discuss your experience further, don't hesitate to reach out to us at info@pmpediatrics.com. We would love the opportunity to resolve any issues.
Will not be returning! Doctor/assistant/nurse have no knowledge. I felt dismissed and my concerns were ignored
Business response:
Dear Anna, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer top-notch care and excellent service to all PM Pediatric Care patients. We would welcome an opportunity to speak with you to learn more about your experience. To help us better understand the details of your experience, please send us a private message to info@pmpediatrics.com, and a member of our team will reach out directly. We wish you and your family well.
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.4 star rating with 1,139 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is closed now. It will open at 9:00 a.m.