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PM Pediatric Urgent Care
- Urgent Care
- Cherry Hill, NJ
About this business
Location details
828 Haddonfield Rd, Cherry Hill, NJ, 08002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Excelentes atenciones tanto de las chicas de servicio al cliente como del Dr. Luma y su asistente Encantada
Business response:
Hola nancy. Gracias por tomarse el tiempo para compartir su experiencia positiva. ¡Realmente lo apreciamos!
Unfortunately, I had a very unpleasant experience! I arrived for my exclusive appointment for children, I arrived 20 minutes early, there was no parking available. I entered the waiting room which was full of children and patients, I asked the lady at the reception how long I had to wait, the answer really upset me, an hour and a half. I came with a child with a high fever, sore throat, cough. My question would be what is the point of appointments if the waiting time is so long?:(
Business response:
Thank you for reaching our to our team! We value all patient feedback and are committed to using it to improve. We want all families to have a positive experience at PM Pediatric Care, and are grateful for the time you've taken to share your thoughts with us.
I brought my son there with a 102.7 fever and body aches among other symptoms. The doctor we saw just said it’s probably the flu. That’s it. Didn’t test him for anything or give him anything. At the very least he could’ve tested him and gave us an actual answer. I asked him to and he refused. I wasted $50 on the copay for this visit and will probably hav to take him somewhere else and pay another copay. I will not go there again.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
The office does not accept cash for copayment however there is nothing posted anywhere stating that Secondly, the nurse practitioner who saw my son is an abomination to the nursing profession. As a nurse and former nursing instructor, I was appalled at how bad her assessment skills were. The visit was rushed and unprofessional. The “assessment” was incomplete and done with amateur technique. I am now taking my son to our regular pediatrician for a thorough respiratory assessment. Stay clear of this sham of a practice.
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Front desk staff and intake nurse were great. Attentive and thorough. Doctor was very dismissive, saw my toddler running in the room (anfter waiting in the patient room over 30mins) and declared him perfectly healthy. Barely listened to what I had to say about his condition and breezed over the exam. His mind was made up the second he walked in. The next day my son’s earache was worse, we went to a different urgent care, he was ex’s med thoroughly and found that indeed it was an ear infection.
Business response:
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Doctor brushed off childs symptoms and now I have to take him to a new urgent care tomorrow.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Provider rushed us
Business response:
Hello Miriam, Thank you for sharing your feedback with us. We are sorry to hear about the miscommunication that you experienced. At PM Pediatric Care, we are committed to outstanding customer service for all our patients. Your comments will be shared with our management team, so that appropriate improvements can be made. For your awareness, our PM Pediatric Urgent Care office is available to provide care for illness or injury to our pediatric patients Monday through Saturday from office HOO and on Sunday from office HOO. W... read more
The doctor was great. The wait was short. However they failed to call in the prescription. Even after I called and they admitted to forgetting to do it they failed a 2nd time to submit. I then had to call back again and then they submitted it. It took almost 24 hours to get the medicine after a pneumonia diagnosis. And had I not called multiple times we wouldn’t have gotten the medication at all. Also, since you forgot to send the script over timely I had to leave work to pick it up in the late afternoon instead of my lunch ... read more
Business response:
Hello Amy, Your feedback is important to us. We are concerned to hear about the discomfort you experienced in our office. Excellent service and top-notch care for all our patients are a priority at PM Pediatric Care. Our management team would welcome an opportunity to speak with you to learn more about your experience. Please feel free to message us with the details of your visit to info@pmpediatrics.com, and a member of our patient experience team will contact you. Thank you for your feedback.
Took my son in with multiple symptoms (over the holiday weekend).... I was told from the doctor that it was okay to have a fever for 5 days straight... I did let the doctor know that I had I had giving my son Tylenol about 2 hours ago but when it wears off he goes back down hill. I was told he was fine " A regular kid with a regular cold" ..... I took his word and left... After two days for getting worse called his primary an they took him in, found out he had a double ear infection 😡.... How did the first doctor not see th... read more
Business response:
Dear Linda, Your feedback is important to us. We are concerned to hear that you were disappointed with the service during your visit. It is important to us to offer top-notch care and excellent service to all PM Pediatric Care patients and families. We would welcome an opportunity to speak with you to learn more about your experience. Please feel free to send us a private message to info@pmpediatrics.com, and a member of our Patient Experience team will reach out directly. We hope that your child feels better soon and wish y... read more
Frequently asked questions about PM Pediatric Urgent Care
How is PM Pediatric Urgent Care rated?
PM Pediatric Urgent Care has a 4.5 star rating with 1,082 reviews.
When is PM Pediatric Urgent Care open?
PM Pediatric Urgent Care is open now. It will close at 11:00 p.m.