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PM Pediatric WakeMed Children's Urgent Care
- Urgent Care
- Cary, NC
About this business
Location details
2007 Walnut St, Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Provider was rude and has no patience with children. Pretty ridiculous since she works at a pediatric office.
Business response:
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Nurse and Nurse Practitioner were awesome. Really addressed my kids well and made sure they weren’t intimidated. Wait time was minimal because we made an appointment. Check in portal is horrendous and doesn’t work half the time. The front desk girl who was working was super uninviting and cold. Barely looked up and almost seemed I was annoying her when I had trouble with check in.
No wait, great customer service, always a flawless experience!
Quick and Fast!
Business response:
Hello Kim. At PM Pediatric Care, our goal is to deliver excellent customer service and high-quality care. Thank you for taking the time out of your day to share feedback with us!
We stopped in for a nursemaids elbow but the physician wasn’t able to help improve my daughter’s condition and made it even worse. To be fair, we had visited another UC for the same issue, but they didn’t seem to completely fix her , hence our second visit to the WakeMed UC. After a few tweaks of my daughter’s elbow, conditions got worse and the physician didn’t have any other recommendations for us and then sent us home. I wish there was some backup or a better experienced personnel onsite to help us. It was so helpless and... read more
Business response:
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
The billing process was terrible. Just today the claim is starting to show up and the entire time your company holds a deposit. For what? File the claim the next business day and don't hold a deposit the entire time. I still have to check that it is refunded. The front desk wasn't aware of your billing process either. When I called the billing department they understood what is going on. So I'm being punished for your poor business practices.
Business response:
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Well I really didn't feel as if the Dr tried to actually diagnose my child She wasn't tested for the flu or anything else. She had high fevers and a cough with congestion. All symptoms were very much flu like and the Dr says it's most likely a cold. I know she doesn't have a cold.
Poor care from the doctor!!!
Business response:
Dear Ghania, Your feedback is important to us. We are sorry to hear that you were disappointed with the service during your visit. At PM Pediatric Care, we are committed to providing top-notch care and we believe in kindness and respect for all of our patients and families. We welcome the opportunity to speak with you personally about your experience and hope to regain your confidence. Please feel free to message us with the details of your visit at info@pmpediatrics.com, and a member of our Patient Experience team will ... read more
The office had an overwhelming fragrance of Fabuloso floor cleaner. It was in the lobby, the exam rooms, and the back area. The doctor we saw said that my son was fine, but he'd send a script to the pharmacy in case I felt like I needed it, only after my insistence that my son wasn't lying about the pain. I filled the script the next day and gave it my son with little resolve. Two after the visit I knew something was wrong and went to the pediatrician. She looked in his throat and saw that he had strep throat. The docto... read more
Business response:
Hi, Jimmar. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at PM Pediatric WakeMed Children's Urgent Care and would love the opportunity to improve. If you wish to discuss this further please contact us at info@pmpediatrics.com, thank you.
Frequently asked questions about PM Pediatric WakeMed Children's Urgent Care
How is PM Pediatric WakeMed Children's Urgent Care rated?
PM Pediatric WakeMed Children's Urgent Care has a 4.6 star rating with 1,174 reviews.
When is PM Pediatric WakeMed Children's Urgent Care open?
PM Pediatric WakeMed Children's Urgent Care is open now. It will close at 11:00 p.m.