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Polaris 3900 Sport Pressure Pool Cleaner
About this business
I tried calling Polaris directly and was told that it wasn't Polaris's problem. Polaris is not honoring their rebate offer. I am most likely going to return this product because it is no better than the Pentair model that it was going to replace and it is not worth the price without the rebate. I'm giving Leslie's a little while longer to try to straighten this out since they agree that Polaris is in the wrong for not honoring their rebate offer. Dan 760-500-2552
Business response:
Hi Dan, Thank you for purchasing a Polaris® cleaner! We have good news: your rebate has been processed! You can reach the Rebates department with any further questions at (800) 822-7933 or rebates@zodiac.com. Thank you, Your Polaris Team
Brand new Polaris and the valve was not working. Disappointing!
Business response:
Hello Holger, Thank you for your feedback. Product quality and customer satisfaction are top priorities for us, and we want to help. If you haven't resolved your issue, reply 'yes' to this email, and a technical support representative will reach out to you. All the Best, Your Polaris Team
Installed by swimming pool services. Technician didn’t know anything about the product or how to install it. Did not have tools on his truck so I provided them for him. After he left I read the instructions and made the correct installation. But the cleaner stops when it hits a wall. Will not climb. Sits there until the reverse kicks in. Does not clean well at all. My old worn out kreepy crawley does a better job
Business response:
Hello Jackie, Thank you for your feedback. We're sorry to hear that you're experiencing problems with your cleaner, and we want to help! We suggest the following to help with the wall issue you're experiencing: 1. Make sure that the blue reducing disk was not installed in the quick disconnect. 2. Check that the metal pre-filter is present and not clogged. 3. Make sure that the hose weight adjustment nut is screwed down correctly. 4. Make sure the hoses have been cut as indicated in the instructions. 5. Check that the booster... read more
Should have phones answered on weekend when most of us recognize problems and need assistance. That is just a start.
Business response:
Hello Larry, We're sorry we weren't here to help when you called, and we want to resolve the issues you're experiencing. Please email your contact information to feedback@zodiac.com, and a technical support representative will reach out to you. All the Best, Your Polaris Team
Had a previous model, without the booster pump that did okay. This model does a much better good cleaning the entire pool.
Product installed and is working well. Zipper is a little rough to close if debris is gritty but otherwise is working great!
Business response:
Thanks, Karen! Creating quality products that simplify your pool experience is what we aim to do every day. If we can do anything to enhance your experience, please let us know. In the meantime, here is a link to a video about our different bag types with different closure options. https://youtu.be/q9z4LcoNwuw Have a nice swim season. - Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
The hose was to short, so I need to use some of the white hose from the old cleaner. The pool scrubber (Tail) doesn't move around as much as the old model.
Business response:
Hi Craig, Thank you for your feedback. We're sorry to hear that you're having issues with your pressure cleaner and we want to help. Please reach out to our technical support team at, (800) 822-7933. All the Best, Your Polaris Team
Well it’s not any better than the $400 dollar one. Keeps going in circles and the tail doesn’t move regardless of rotating the knob in the back.
Business response:
Hello Sean, Thank you for your feedback. We have a few tips that may help improve the performance of your pressure cleaner. To help with the Sweep hose issue, we suggest the following: Turn off the booster pump and turn the sweep jet clockwise to increase movement or counterclockwise to decrease movement. For details, see the product manual here: https://www.polarispool.com/-/media/zodiac/global/downloads/tl/tl875.pdf. To help with the circling issues, we suggest: Verify that the wheel RPM's are in the correct range and adju... read more
Backup valve has insufficient pull to back cleaner out of a corner. This after I confirmed that the number of revolutions per minute the wheels were turning is 30 per minute which indicates that my pump is providing sufficient pressure. The result is that I have to manually pull the pump out of corners which results in very inefficient sweeps. I plan to replace this unit And would not recommend this model to anyone.
Business response:
Hello Russell, We're sorry you're experiencing issues with your 3900 Sport Pressure Pool Cleaner. We will have a technical support representative reach out to you. All the Best, Your Polaris Team
Frequently asked questions about Polaris 3900 Sport Pressure Pool Cleaner
How is Polaris 3900 Sport Pressure Pool Cleaner rated?
Polaris 3900 Sport Pressure Pool Cleaner has a 4.2 star rating with 780 reviews.
When is Polaris 3900 Sport Pressure Pool Cleaner open?
Polaris 3900 Sport Pressure Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.