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Polaris 3900 Sport Pressure Pool Cleaner
About this business
The Polaris unit is working fine. Had to remove the step down pressure disks (both red and blue) as unit did not function correctly with either of them in place. (Polaris pump is only 2 years old, so pump pressure is fine). Still waiting for $200 rebate - applied on line but have not gotten any acknowledgment that it has been processed. I can be contacted at Wcpollock@gmail.com
Business response:
Hi William, Thanks for your Polaris 3900 Sport Pressure Pool Cleaner feedback! We're so glad you're satisfied with the cleaning performance of your cleaner. The restrictor discs are there for the purpose of adjusting the pressure, so you did the right thing. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at Zodiac.com/RebateStatus or you can contact a rebate representative directly at rebates@zodiac.com or call (800) 822-7933... read more
These devices don’t last very long. This is the fourth one I have had to purchase! I am also still waiting for my rebate check!
Business response:
Hi Mark, Thanks for being a loyal Polaris customer! Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@zodiac.com or call (800) 822-7933. Product quality and customer satisfaction are top priorities to us. We'll contact you to see if we can help further. All the best, Your Polaris Team
Definitely not worth the miney
Business response:
Hi Shane, Our apologies for your poor experience! We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. A technical representative will be in touch. Thank you for your feedback, Your Polaris Team
I tried calling Polaris directly and was told that it wasn't Polaris's problem. Polaris is not honoring their rebate offer. I am most likely going to return this product because it is no better than the Pentair model that it was going to replace and it is not worth the price without the rebate. I'm giving Leslie's a little while longer to try to straighten this out since they agree that Polaris is in the wrong for not honoring their rebate offer. Dan 760-500-2552
Business response:
Hi Dan, Thank you for purchasing a Polaris® cleaner! We have good news: your rebate has been processed! You can reach the Rebates department with any further questions at (800) 822-7933 or rebates@zodiac.com. Thank you, Your Polaris Team
Brand new Polaris and the valve was not working. Disappointing!
Business response:
Hello Holger, Thank you for your feedback. Product quality and customer satisfaction are top priorities for us, and we want to help. If you haven't resolved your issue, reply 'yes' to this email, and a technical support representative will reach out to you. All the Best, Your Polaris Team
Installed by swimming pool services. Technician didn’t know anything about the product or how to install it. Did not have tools on his truck so I provided them for him. After he left I read the instructions and made the correct installation. But the cleaner stops when it hits a wall. Will not climb. Sits there until the reverse kicks in. Does not clean well at all. My old worn out kreepy crawley does a better job
Business response:
Hello Jackie, Thank you for your feedback. We're sorry to hear that you're experiencing problems with your cleaner, and we want to help! We suggest the following to help with the wall issue you're experiencing: 1. Make sure that the blue reducing disk was not installed in the quick disconnect. 2. Check that the metal pre-filter is present and not clogged. 3. Make sure that the hose weight adjustment nut is screwed down correctly. 4. Make sure the hoses have been cut as indicated in the instructions. 5. Check that the booster... read more
Should have phones answered on weekend when most of us recognize problems and need assistance. That is just a start.
Business response:
Hello Larry, We're sorry we weren't here to help when you called, and we want to resolve the issues you're experiencing. Please email your contact information to feedback@zodiac.com, and a technical support representative will reach out to you. All the Best, Your Polaris Team
Had a previous model, without the booster pump that did okay. This model does a much better good cleaning the entire pool.
Product installed and is working well. Zipper is a little rough to close if debris is gritty but otherwise is working great!
Business response:
Thanks, Karen! Creating quality products that simplify your pool experience is what we aim to do every day. If we can do anything to enhance your experience, please let us know. In the meantime, here is a link to a video about our different bag types with different closure options. https://youtu.be/q9z4LcoNwuw Have a nice swim season. - Zodiac Pool Systems Manufacturer of Jandy, Polaris, and Zodiac products
Frequently asked questions about Polaris 3900 Sport Pressure Pool Cleaner
How is Polaris 3900 Sport Pressure Pool Cleaner rated?
Polaris 3900 Sport Pressure Pool Cleaner has a 4.2 star rating with 787 reviews.
When is Polaris 3900 Sport Pressure Pool Cleaner open?
Polaris 3900 Sport Pressure Pool Cleaner is open now. It will close at 6:00 p.m.