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Polaris 3900 Sport Pressure Pool Cleaner
About this business
Having new cleaner for couple of weeks and noticed crack in gray collar. And that crack rubbed bag and caused hole. Warranty covered the collar but not the bag. Spending that much money and a couple of weeks having to buy new bag. Now wondering what else will happen on new purchase.
Business response:
We are sorry you had an issue so soon after purchase, Cheryl. If you need help in the future, please email us directly at customerfeedback@fluidra.com so we can take care of you. All the best, Your Polaris Team
I am still waiting for my rebate. Is this a normal amount of time?
Business response:
We are sorry that you had a 1-star experience, Lance. Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at https://www.fluidrausa.com/en/support/rebate-support or contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
The cleaner just goes in circles. Does not pick anything up. Pool guy came out and he could not get it to work either. So now my brand new cleaner is being worked on at Leslie’s. Will not be ready till next week. Hopefully! We have been without a working cleaner for 4 weeks now. Not a happy customer
Business response:
We are very sorry your new cleaner is having issues, Stephanie. We understand your frustration and want to help! We have sent you an email from customerfeedback@fluidra.com so we can find out more information and quickly resolve the issue. All the best, Your Polaris Team
After about 10 days it stopped working.
Business response:
We are sorry your cleaner stopped working so soon after your purchase, Steve. We can imagine your frustration. Please take your cleaner to a nearby warranty center for a diagnostic review. They will be able to help with any adjustments or replacements needed. You can find a local center using our dealer locator: https://locator.fluidrausa.com/en If you have any questions, please call our support team at (800) 822-7933. All the best, Your Polaris Team
My 3900 unit didn’t work right, And I couldn’t return it with 3 days from purchase date. Leslie’s Pool supplies did not have a certified technician to fix the unit. I paid $1000.00 for a bad unit that does not work properly. So, in short!!!! Your product sucks and your Customers Services are horrible…
Business response:
We understand your frustration, George, and we apologize for any inconvenience this has caused you. Customer satisfaction is of utmost importance to us, and we would like to make it right. Please respond to this email and provide us with your address and date of purchase so we can look up your account and get a better understanding of what happened. We will work to find a satisfactory solution. Best regards, Your Polaris Team
Does not clean my all pool . Keeps in going in a circle . My old polaris with the track was a champion compare to this one
Business response:
We are sorry to hear your cleaner isn't performing as expected, Anthony. Please refer to the product page FAQ section for tips on helping with when the cleaner is running in circles - https://www.polarispool.com/en/products/pool-cleaners/pressure-automatic-pool-cleaners/polaris-3900-sport If you've already tried these tips and still need help, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
I have had the basic model for years and never had an issue. This model is constantly tying itself in a knot.
Business response:
Thank you for sharing your review with us, Susan. We are sorry you're having issues with cord tangling and want to help. We have a few tips to try. First, check swivels and make sure they are spinning freely. Second, lay the hose out in the sun for 24 hours to eliminate any potential hose memory. If you've already tried these suggestions and still need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Cannot get the wheels to turn more than 16 rpm (recommended is 30-33 rpm. My pump is properly sized and my worn out Polaris Razor ran fine. I suspect their new smaller hose is restricting the volume of water needed at this cleaner. No help from seller or from Zodiac.
Business response:
Hi Larry, We are sorry to hear you’re having trouble with the wheels being in the recommended RPM range. We don’t want to inundate you with tips but have a few suggestions to try. 1) If an adjustable valve is installed on the cleaner line, open it completely so water can flow freely to the Polaris. 2) Check the filter screen in the in-line filter for debris that restricts water flow. 3) Clean the skimmer, filter, and pump basket, clearing debris that restricts water flow. 4) Check the hoses, connections, and swivels for l... read more
Expensive but it is not effective
Business response:
Hi Van, We are sorry to hear your cleaner is not meeting your expectations and we want you to be satisfied with your purchase. Please email us at customerfeedback@fluidra.com so we can understand what the issue is and get you some help. Thank you, Your Polaris Team
Frequently asked questions about Polaris 3900 Sport Pressure Pool Cleaner
How is Polaris 3900 Sport Pressure Pool Cleaner rated?
Polaris 3900 Sport Pressure Pool Cleaner has a 4.2 star rating with 780 reviews.
When is Polaris 3900 Sport Pressure Pool Cleaner open?
Polaris 3900 Sport Pressure Pool Cleaner is open now. It will close at 6:00 p.m.