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Polaris 3900 Sport Pressure Pool Cleaner
About this business
Works great only thing can't get it to do is climb walls
It enabled me to reduce my pool service.with a substantial savings. A great purchase by my wife for Father's Day Very satisfied
Purchased this overpriced $975 pool cleaner and it is not doing the job properly. Returned it to Leslie pool supplies. Don'twaste your time and money, you'llget stuck..
Business response:
Hi Thomas, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your pool professional to diagnose the issue and to process any warranty claims on your behalf. All the best, Your Polaris Team
Having new cleaner for couple of weeks and noticed crack in gray collar. And that crack rubbed bag and caused hole. Warranty covered the collar but not the bag. Spending that much money and a couple of weeks having to buy new bag. Now wondering what else will happen on new purchase.
Business response:
We are sorry you had an issue so soon after purchase, Cheryl. If you need help in the future, please email us directly at customerfeedback@fluidra.com so we can take care of you. All the best, Your Polaris Team
I am still waiting for my rebate. Is this a normal amount of time?
Business response:
We are sorry that you had a 1-star experience, Lance. Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at https://www.fluidrausa.com/en/support/rebate-support or contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
The cleaner just goes in circles. Does not pick anything up. Pool guy came out and he could not get it to work either. So now my brand new cleaner is being worked on at Leslie’s. Will not be ready till next week. Hopefully! We have been without a working cleaner for 4 weeks now. Not a happy customer
Business response:
We are very sorry your new cleaner is having issues, Stephanie. We understand your frustration and want to help! We have sent you an email from customerfeedback@fluidra.com so we can find out more information and quickly resolve the issue. All the best, Your Polaris Team
After about 10 days it stopped working.
Business response:
We are sorry your cleaner stopped working so soon after your purchase, Steve. We can imagine your frustration. Please take your cleaner to a nearby warranty center for a diagnostic review. They will be able to help with any adjustments or replacements needed. You can find a local center using our dealer locator: https://locator.fluidrausa.com/en If you have any questions, please call our support team at (800) 822-7933. All the best, Your Polaris Team
My 3900 unit didn’t work right, And I couldn’t return it with 3 days from purchase date. Leslie’s Pool supplies did not have a certified technician to fix the unit. I paid $1000.00 for a bad unit that does not work properly. So, in short!!!! Your product sucks and your Customers Services are horrible…
Business response:
We understand your frustration, George, and we apologize for any inconvenience this has caused you. Customer satisfaction is of utmost importance to us, and we would like to make it right. Please respond to this email and provide us with your address and date of purchase so we can look up your account and get a better understanding of what happened. We will work to find a satisfactory solution. Best regards, Your Polaris Team
Does not clean my all pool . Keeps in going in a circle . My old polaris with the track was a champion compare to this one
Business response:
We are sorry to hear your cleaner isn't performing as expected, Anthony. Please refer to the product page FAQ section for tips on helping with when the cleaner is running in circles - https://www.polarispool.com/en/products/pool-cleaners/pressure-automatic-pool-cleaners/polaris-3900-sport If you've already tried these tips and still need help, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris 3900 Sport Pressure Pool Cleaner
How is Polaris 3900 Sport Pressure Pool Cleaner rated?
Polaris 3900 Sport Pressure Pool Cleaner has a 4.2 star rating with 787 reviews.
When is Polaris 3900 Sport Pressure Pool Cleaner open?
Polaris 3900 Sport Pressure Pool Cleaner is open now. It will close at 6:00 p.m.