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Polaris 3900 Sport Pressure Pool Cleaner
About this business
Works great only thing can't get it to do is climb walls
It enabled me to reduce my pool service.with a substantial savings. A great purchase by my wife for Father's Day Very satisfied
The 3900 sport is an awesome product. Polaris technical support is however a very bad joke.
Business response:
We are glad to hear you love the 3900 Sport cleaner. For support in the future, we recommend using our dealer locator to find a knowledgeable pool professional in your area who can share advice and troubleshooting tips when you need them: https://www.polarispool.com/en/locator You also have the option to email productsupport@fluidra.com. For faster assistance, be sure to include the information listed below. • Your address and phone number • Model # and Serial # of your product • Date your product was purchased or installe... read more
On a brand‑new unit, I could not get the tail to move at all, even after trying all of the troubleshooting steps in the manual. I contacted support, who sent me a new tail, but that did not fix the problem. They then told me I had to take the cleaner to a warranty repair shop. Given that the unit was less than 30 days old, I found this completely unacceptable. I am returning the cleaner, switching brands, and do not plan to purchase Polaris products again.
Business response:
Hi Stephen, Thank you for your valuable feedback. We are sorry for your poor experience with this cleaner. Customer satisfaction and product quality are top priorities to us and we apologize that your Polaris cleaner did not meet your expectations. If we can assist in any way, please let us know at (800) 822-7933. All the best, Your Polaris Team
If you want to spend $1,200 to watch a vacuum get stuck in one place for hours, buy this product. At the current cleaning rate, it may clean my pool by the end of the year. Waste of money.
Business response:
Hi Michael, Thank you for choosing the Polaris 3900 Sport! To prevent the cleaner from getting stuck, check the following: 1) Verify proper flow by counting the wheel revolutions per minute (RPMs). 2) Ensure the Back-up Valve is cycling on and off about every three minutes. 3) Adjust the Thrust Jet to change the directional path of the cleaner. For more information about these adjustments, see the Owner's Manual, which you can find online here: https://www.polarispool.com/en/products/pool-cleaners/pressure-automati... read more
Purchased this overpriced $975 pool cleaner and it is not doing the job properly. Returned it to Leslie pool supplies. Don'twaste your time and money, you'llget stuck..
Business response:
Hi Thomas, We are sorry for your poor experience with this cleaner. We wish we'd had the chance to work with you to resolve the issue. Although you have returned your product, it would always be advisable to contact your pool professional to diagnose the issue and to process any warranty claims on your behalf. All the best, Your Polaris Team
Having new cleaner for couple of weeks and noticed crack in gray collar. And that crack rubbed bag and caused hole. Warranty covered the collar but not the bag. Spending that much money and a couple of weeks having to buy new bag. Now wondering what else will happen on new purchase.
Business response:
We are sorry you had an issue so soon after purchase, Cheryl. If you need help in the future, please email us directly at customerfeedback@fluidra.com so we can take care of you. All the best, Your Polaris Team
I am still waiting for my rebate. Is this a normal amount of time?
Business response:
We are sorry that you had a 1-star experience, Lance. Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at https://www.fluidrausa.com/en/support/rebate-support or contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team
The cleaner just goes in circles. Does not pick anything up. Pool guy came out and he could not get it to work either. So now my brand new cleaner is being worked on at Leslie’s. Will not be ready till next week. Hopefully! We have been without a working cleaner for 4 weeks now. Not a happy customer
Business response:
We are very sorry your new cleaner is having issues, Stephanie. We understand your frustration and want to help! We have sent you an email from customerfeedback@fluidra.com so we can find out more information and quickly resolve the issue. All the best, Your Polaris Team
Frequently asked questions about Polaris 3900 Sport Pressure Pool Cleaner
How is Polaris 3900 Sport Pressure Pool Cleaner rated?
Polaris 3900 Sport Pressure Pool Cleaner has a 4.2 star rating with 898 reviews.
When is Polaris 3900 Sport Pressure Pool Cleaner open?
Polaris 3900 Sport Pressure Pool Cleaner is closed now. It will open on Monday at 9:00 a.m.