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Polaris 3900 Sport Pressure Pool Cleaner
About this business
Polaris 3900 doesn’t seem to be any better than the 180. Maybe looks better but doesn’t climb clean any better than the 180..
Business response:
Hi Kelly, We are sorry to hear your 3900 doesn’t seem to be performing better than the 180. If you need specific help troubleshooting, please contact our customer support team at (800) 822-7933. We will take your comments into consideration for future product developments and appreciate you sharing your experience with us. Sincerely, Your Polaris Team
I’m still waiting the rebate of 150 usd. I have sent the information trough the web page since june 25th. My name is Maria Paez
Business response:
Hi Maria, Thank you for patiently waiting for your rebate to arrive. Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
The tail did not sweep. Brought it back to the store twice. After only one week in the pool, it looked like it was five years old. The hose connector on top had to be finagled just to get it to reattached. After ten days, I have it back. Absolute garbage.
Business response:
Hi Jim, We are very sorry to hear you’ve had such a poor experience with your Polaris 3900 cleaner. If there’s anything we can do to help, please call us at (800) 822-7933 so we can give you support and rectify any issues. Thank you, Your Polaris Team
It makes a few rounds and then goes to the shallow end in the curve and sits. It will back up and go directly back to the wall in the curve and sit. I changed the jet nozzle from the 7 o’clock position to the 5 o’clock position and it appeared this corrected the problem. However after a few laps it went back to the curve and butts against the wall until I physically move it.
Business response:
Hi Darwin, Thanks for choosing the Polaris 3900 Sport Pressure Pool Cleaner! Your trust and satisfaction are our top priorities. We can help get your cleaner moving around the pool. Check the following: 1. Verify that the feed hose is within 6" (further or shorter) than the farthest point of the pool. 2. Check the brass insert on the single side wheel. If it has come loose, replace it. 3. Verify the thrust jet is in the correct position. 4. Check to see if the drive chain has disengaged. 5. Ensure the backup valve is ... read more
I've had ongoing problems with the pool cleaner not backing up from a specific location in the pool. I have removed the restriction plate and it seems to work better now. Time will tell!
Business response:
Hi Alan, Thanks for choosing the Polaris 3900 Sport Pressure Pool Cleaner! Your trust and satisfaction are our top priorities. Usually, if the Polaris 3900 cleaner is not backing up, we recommend holding the backup valve out of the water and verify that it cycles on and off. A complete cycle takes about three minutes. If it stays on all the time or doesn't come on at all then replace the backup valve. In your case, it sounds like perhaps the trouble area is at a far point of the pool where the pressure is weak, and your ... read more
Pool tech came out to set up. When I got home the vac was hung up and not functioning properly. Called company purchased from and was told to bring it in to look at. I purchased the product and arranged for set up as I didn’t want I deal with all this but here I am hauling in a brand new product to determine why it is not operating appropriately after being installed by the business from which I purchased
Business response:
Hi William, We're sorry to hear that you're experiencing issues with your Polaris 3900 Sport Pressure Pool Cleaner! Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
The Polaris unit is working fine. Had to remove the step down pressure disks (both red and blue) as unit did not function correctly with either of them in place. (Polaris pump is only 2 years old, so pump pressure is fine). Still waiting for $200 rebate - applied on line but have not gotten any acknowledgment that it has been processed. I can be contacted at Wcpollock@gmail.com
Business response:
Hi William, Thanks for your Polaris 3900 Sport Pressure Pool Cleaner feedback! We're so glad you're satisfied with the cleaning performance of your cleaner. The restrictor discs are there for the purpose of adjusting the pressure, so you did the right thing. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at Zodiac.com/RebateStatus or you can contact a rebate representative directly at rebates@zodiac.com or call (800) 822-7933... read more
These devices don’t last very long. This is the fourth one I have had to purchase! I am also still waiting for my rebate check!
Business response:
Hi Mark, Thanks for being a loyal Polaris customer! Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@zodiac.com or call (800) 822-7933. Product quality and customer satisfaction are top priorities to us. We'll contact you to see if we can help further. All the best, Your Polaris Team
Definitely not worth the miney
Business response:
Hi Shane, Our apologies for your poor experience! We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. A technical representative will be in touch. Thank you for your feedback, Your Polaris Team
Frequently asked questions about Polaris 3900 Sport Pressure Pool Cleaner
How is Polaris 3900 Sport Pressure Pool Cleaner rated?
Polaris 3900 Sport Pressure Pool Cleaner has a 4.2 star rating with 780 reviews.
When is Polaris 3900 Sport Pressure Pool Cleaner open?
Polaris 3900 Sport Pressure Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.