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Polaris 3900 Sport Pressure Pool Cleaner
About this business
I have had the basic model for years and never had an issue. This model is constantly tying itself in a knot.
Business response:
Thank you for sharing your review with us, Susan. We are sorry you're having issues with cord tangling and want to help. We have a few tips to try. First, check swivels and make sure they are spinning freely. Second, lay the hose out in the sun for 24 hours to eliminate any potential hose memory. If you've already tried these suggestions and still need assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
Cannot get the wheels to turn more than 16 rpm (recommended is 30-33 rpm. My pump is properly sized and my worn out Polaris Razor ran fine. I suspect their new smaller hose is restricting the volume of water needed at this cleaner. No help from seller or from Zodiac.
Business response:
Hi Larry, We are sorry to hear you’re having trouble with the wheels being in the recommended RPM range. We don’t want to inundate you with tips but have a few suggestions to try. 1) If an adjustable valve is installed on the cleaner line, open it completely so water can flow freely to the Polaris. 2) Check the filter screen in the in-line filter for debris that restricts water flow. 3) Clean the skimmer, filter, and pump basket, clearing debris that restricts water flow. 4) Check the hoses, connections, and swivels for l... read more
Expensive but it is not effective
Business response:
Hi Van, We are sorry to hear your cleaner is not meeting your expectations and we want you to be satisfied with your purchase. Please email us at customerfeedback@fluidra.com so we can understand what the issue is and get you some help. Thank you, Your Polaris Team
Polaris 3900 doesn’t seem to be any better than the 180. Maybe looks better but doesn’t climb clean any better than the 180..
Business response:
Hi Kelly, We are sorry to hear your 3900 doesn’t seem to be performing better than the 180. If you need specific help troubleshooting, please contact our customer support team at (800) 822-7933. We will take your comments into consideration for future product developments and appreciate you sharing your experience with us. Sincerely, Your Polaris Team
I’m still waiting the rebate of 150 usd. I have sent the information trough the web page since june 25th. My name is Maria Paez
Business response:
Hi Maria, Thank you for patiently waiting for your rebate to arrive. Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
The tail did not sweep. Brought it back to the store twice. After only one week in the pool, it looked like it was five years old. The hose connector on top had to be finagled just to get it to reattached. After ten days, I have it back. Absolute garbage.
Business response:
Hi Jim, We are very sorry to hear you’ve had such a poor experience with your Polaris 3900 cleaner. If there’s anything we can do to help, please call us at (800) 822-7933 so we can give you support and rectify any issues. Thank you, Your Polaris Team
It makes a few rounds and then goes to the shallow end in the curve and sits. It will back up and go directly back to the wall in the curve and sit. I changed the jet nozzle from the 7 o’clock position to the 5 o’clock position and it appeared this corrected the problem. However after a few laps it went back to the curve and butts against the wall until I physically move it.
Business response:
Hi Darwin, Thanks for choosing the Polaris 3900 Sport Pressure Pool Cleaner! Your trust and satisfaction are our top priorities. We can help get your cleaner moving around the pool. Check the following: 1. Verify that the feed hose is within 6" (further or shorter) than the farthest point of the pool. 2. Check the brass insert on the single side wheel. If it has come loose, replace it. 3. Verify the thrust jet is in the correct position. 4. Check to see if the drive chain has disengaged. 5. Ensure the backup valve is ... read more
I've had ongoing problems with the pool cleaner not backing up from a specific location in the pool. I have removed the restriction plate and it seems to work better now. Time will tell!
Business response:
Hi Alan, Thanks for choosing the Polaris 3900 Sport Pressure Pool Cleaner! Your trust and satisfaction are our top priorities. Usually, if the Polaris 3900 cleaner is not backing up, we recommend holding the backup valve out of the water and verify that it cycles on and off. A complete cycle takes about three minutes. If it stays on all the time or doesn't come on at all then replace the backup valve. In your case, it sounds like perhaps the trouble area is at a far point of the pool where the pressure is weak, and your ... read more
Pool tech came out to set up. When I got home the vac was hung up and not functioning properly. Called company purchased from and was told to bring it in to look at. I purchased the product and arranged for set up as I didn’t want I deal with all this but here I am hauling in a brand new product to determine why it is not operating appropriately after being installed by the business from which I purchased
Business response:
Hi William, We're sorry to hear that you're experiencing issues with your Polaris 3900 Sport Pressure Pool Cleaner! Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
Frequently asked questions about Polaris 3900 Sport Pressure Pool Cleaner
How is Polaris 3900 Sport Pressure Pool Cleaner rated?
Polaris 3900 Sport Pressure Pool Cleaner has a 4.2 star rating with 787 reviews.
When is Polaris 3900 Sport Pressure Pool Cleaner open?
Polaris 3900 Sport Pressure Pool Cleaner is open now. It will close at 6:00 p.m.