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Polaris 3900 Sport Pressure Pool Cleaner
About this business
It makes a few rounds and then goes to the shallow end in the curve and sits. It will back up and go directly back to the wall in the curve and sit. I changed the jet nozzle from the 7 o’clock position to the 5 o’clock position and it appeared this corrected the problem. However after a few laps it went back to the curve and butts against the wall until I physically move it.
Business response:
Hi Darwin, Thanks for choosing the Polaris 3900 Sport Pressure Pool Cleaner! Your trust and satisfaction are our top priorities. We can help get your cleaner moving around the pool. Check the following: 1. Verify that the feed hose is within 6" (further or shorter) than the farthest point of the pool. 2. Check the brass insert on the single side wheel. If it has come loose, replace it. 3. Verify the thrust jet is in the correct position. 4. Check to see if the drive chain has disengaged. 5. Ensure the backup valve is ... read more
I've had ongoing problems with the pool cleaner not backing up from a specific location in the pool. I have removed the restriction plate and it seems to work better now. Time will tell!
Business response:
Hi Alan, Thanks for choosing the Polaris 3900 Sport Pressure Pool Cleaner! Your trust and satisfaction are our top priorities. Usually, if the Polaris 3900 cleaner is not backing up, we recommend holding the backup valve out of the water and verify that it cycles on and off. A complete cycle takes about three minutes. If it stays on all the time or doesn't come on at all then replace the backup valve. In your case, it sounds like perhaps the trouble area is at a far point of the pool where the pressure is weak, and your ... read more
Pool tech came out to set up. When I got home the vac was hung up and not functioning properly. Called company purchased from and was told to bring it in to look at. I purchased the product and arranged for set up as I didn’t want I deal with all this but here I am hauling in a brand new product to determine why it is not operating appropriately after being installed by the business from which I purchased
Business response:
Hi William, We're sorry to hear that you're experiencing issues with your Polaris 3900 Sport Pressure Pool Cleaner! Product quality and customer satisfaction are top priorities to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
The Polaris unit is working fine. Had to remove the step down pressure disks (both red and blue) as unit did not function correctly with either of them in place. (Polaris pump is only 2 years old, so pump pressure is fine). Still waiting for $200 rebate - applied on line but have not gotten any acknowledgment that it has been processed. I can be contacted at Wcpollock@gmail.com
Business response:
Hi William, Thanks for your Polaris 3900 Sport Pressure Pool Cleaner feedback! We're so glad you're satisfied with the cleaning performance of your cleaner. The restrictor discs are there for the purpose of adjusting the pressure, so you did the right thing. Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at Zodiac.com/RebateStatus or you can contact a rebate representative directly at rebates@zodiac.com or call (800) 822-7933... read more
These devices don’t last very long. This is the fourth one I have had to purchase! I am also still waiting for my rebate check!
Business response:
Hi Mark, Thanks for being a loyal Polaris customer! Please allow 6 to 8 weeks for your rebate to be processed. For a status update on your rebate, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@zodiac.com or call (800) 822-7933. Product quality and customer satisfaction are top priorities to us. We'll contact you to see if we can help further. All the best, Your Polaris Team
Definitely not worth the miney
Business response:
Hi Shane, Our apologies for your poor experience! We take customer satisfaction very seriously and we'd like to speak with you to see how we may be able to assist. A technical representative will be in touch. Thank you for your feedback, Your Polaris Team
I tried calling Polaris directly and was told that it wasn't Polaris's problem. Polaris is not honoring their rebate offer. I am most likely going to return this product because it is no better than the Pentair model that it was going to replace and it is not worth the price without the rebate. I'm giving Leslie's a little while longer to try to straighten this out since they agree that Polaris is in the wrong for not honoring their rebate offer. Dan 760-500-2552
Business response:
Hi Dan, Thank you for purchasing a Polaris® cleaner! We have good news: your rebate has been processed! You can reach the Rebates department with any further questions at (800) 822-7933 or rebates@zodiac.com. Thank you, Your Polaris Team
Brand new Polaris and the valve was not working. Disappointing!
Business response:
Hello Holger, Thank you for your feedback. Product quality and customer satisfaction are top priorities for us, and we want to help. If you haven't resolved your issue, reply 'yes' to this email, and a technical support representative will reach out to you. All the Best, Your Polaris Team
Installed by swimming pool services. Technician didn’t know anything about the product or how to install it. Did not have tools on his truck so I provided them for him. After he left I read the instructions and made the correct installation. But the cleaner stops when it hits a wall. Will not climb. Sits there until the reverse kicks in. Does not clean well at all. My old worn out kreepy crawley does a better job
Business response:
Hello Jackie, Thank you for your feedback. We're sorry to hear that you're experiencing problems with your cleaner, and we want to help! We suggest the following to help with the wall issue you're experiencing: 1. Make sure that the blue reducing disk was not installed in the quick disconnect. 2. Check that the metal pre-filter is present and not clogged. 3. Make sure that the hose weight adjustment nut is screwed down correctly. 4. Make sure the hoses have been cut as indicated in the instructions. 5. Check that the booster... read more
Frequently asked questions about Polaris 3900 Sport Pressure Pool Cleaner
How is Polaris 3900 Sport Pressure Pool Cleaner rated?
Polaris 3900 Sport Pressure Pool Cleaner has a 4.2 star rating with 898 reviews.
When is Polaris 3900 Sport Pressure Pool Cleaner open?
Polaris 3900 Sport Pressure Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.