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Polaris 9650iQ Sport Robotic Cleaner
About this business
Well for the first 13 months it worked great, to day went to start it up to clean the bamboo leave out of the pool and what to we get an error code. Called support and they said to try a few things. No luck. It’s currently at the local Leslie pool waiting to be diagnosed and hopefully the warranty will cover any issues. A very expensive unit to last a little over a year. Time to wait and see what happens. I. While I wait I’m looking for possible options to replace it if the warranty doesn’t cover the unit. Fingers crossed... read more
Business response:
Hello Michael, Thank you for your feedback. We are sorry to hear that you've experienced issues with your 9650iQ, and we want to ensure that your concerns have been addressed. Please respond to this email if you would like a warranty specialist to contact you.
Have been using the cleaner for several months. When pool gets dirty after a storm, basket fills up and the cleaner fails to climb the walls. Had several occasions, where the cleaner turned over and we didn't notice it. Would be nice to have a "turn over" alarm. On the positive, it does a great job in cleaning and picks up a lot of dust and debris in the pool. Still out to the jury is how it will perform in a year or two.
Business response:
Dear Torsten, We'd like to learn more about the flipping issue you mentioned. If possible, please send us a picture of your pool and indicate which areas of the pool the cleaner flips most often. Next, we recommend removing the filter canister and running the cleaner. If the cleaner runs normally without the canister, likely microscopic debris or algae is clogging the canister mesh. Simply brush the canister with a soft brush and mild soap. This should resolve the flipping. If you continue to have issues, please let us know ... read more
Good cleaner overall, but the technical service after sales leaves a lot to be desired. I purchased my cleaner and have used it in an overseas location with no problems for approximately 10 months. It seemed to be what I had been looking for all along, and I have since recommended it to several colleagues who have purchased similar units. The challenge came recently when my unit failed, presenting with an "Error 10" message. I wrote a detailed e-mail to the technical service department outlining the specifics of my challenge... read more
Business response:
Hello Richard, We are extremely sorry to hear that your issues were not resolved. Customer satisfaction and product quality are top priorites to us at Polaris, and nothing less than the perfect pool experience will do. We will have a technical support representative reach out to you. Please feel free to resond to this email if your issues are not resolved to your satisfaction. All the Best, Polaris
Bought a Polaris two years ago After two years it just quit Was told it was the cord but the whole unit didn’t work and the tech couldn’t get it to work in the pool store You (Polaris) replaced the whole unit Two Months later it quit running Brought it in and was told the cord was faulty Cord was replaced without cost I then asked how long of a warranty I had on the new second unit that was needing a cord replacement after two months and was told I no longer had a warranty on my unit because it was a replacement of the... read more
Business response:
Dear Chris, We deeply apologize for your frustrating experience. We would like to speak with you personally about your situation and have left you a voice message. Please call us back at your earliest convenience. Sincerest Regards, Polaris
I like almost everything about it. Two things that would be nice: 1. a screw cap to protect the hose connector end when disconnected from the unit (just like there's a screw cap on the unit to protect it). 2. The mapping function to be certain it get the entire pool bottom (especially for those of us with an irregularly shaped pool).
Business response:
Dear Barry, Thank you for your valuable suggestions! We always take comments like yours into consideration for future product development. Thanks for helping our innovations excel. We hope you have a spectacular pool season. - Polaris
Frequently asked questions about Polaris 9650iQ Sport Robotic Cleaner
How is Polaris 9650iQ Sport Robotic Cleaner rated?
Polaris 9650iQ Sport Robotic Cleaner has a 3.6 star rating with 357 reviews.
When is Polaris 9650iQ Sport Robotic Cleaner open?
Polaris 9650iQ Sport Robotic Cleaner is closed now. It will open tomorrow at 9:00 a.m.