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Polaris 9650iQ Sport Robotic Cleaner
About this business
Good cleaner overall, but the technical service after sales leaves a lot to be desired. I purchased my cleaner and have used it in an overseas location with no problems for approximately 10 months. It seemed to be what I had been looking for all along, and I have since recommended it to several colleagues who have purchased similar units. The challenge came recently when my unit failed, presenting with an "Error 10" message. I wrote a detailed e-mail to the technical service department outlining the specifics of my challenge... read more
Business response:
Hello Richard, We are extremely sorry to hear that your issues were not resolved. Customer satisfaction and product quality are top priorites to us at Polaris, and nothing less than the perfect pool experience will do. We will have a technical support representative reach out to you. Please feel free to resond to this email if your issues are not resolved to your satisfaction. All the Best, Polaris
Bought a Polaris two years ago After two years it just quit Was told it was the cord but the whole unit didn’t work and the tech couldn’t get it to work in the pool store You (Polaris) replaced the whole unit Two Months later it quit running Brought it in and was told the cord was faulty Cord was replaced without cost I then asked how long of a warranty I had on the new second unit that was needing a cord replacement after two months and was told I no longer had a warranty on my unit because it was a replacement of the... read more
Business response:
Dear Chris, We deeply apologize for your frustrating experience. We would like to speak with you personally about your situation and have left you a voice message. Please call us back at your earliest convenience. Sincerest Regards, Polaris
I like almost everything about it. Two things that would be nice: 1. a screw cap to protect the hose connector end when disconnected from the unit (just like there's a screw cap on the unit to protect it). 2. The mapping function to be certain it get the entire pool bottom (especially for those of us with an irregularly shaped pool).
Business response:
Dear Barry, Thank you for your valuable suggestions! We always take comments like yours into consideration for future product development. Thanks for helping our innovations excel. We hope you have a spectacular pool season. - Polaris
Frequently asked questions about Polaris 9650iQ Sport Robotic Cleaner
How is Polaris 9650iQ Sport Robotic Cleaner rated?
Polaris 9650iQ Sport Robotic Cleaner has a 3.7 star rating with 354 reviews.
When is Polaris 9650iQ Sport Robotic Cleaner open?
Polaris 9650iQ Sport Robotic Cleaner is closed now. It will open at 9:00 a.m.