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Polaris 9650iQ Sport Robotic Cleaner
About this business
Made my life easier. Cleaning the pool is a easier task with the robotic cleaner.
I really like it. The only thing is that I would love it if it would be cordless
Business response:
Thanks for your feedback, Claudia! Your opinion matters to us and we will take your suggestion into consideration for future product development. If you have any other ideas, please email us at feedback@zodiac.com. We're listening. - Polaris
Terrible vaccine cleaner , I had dolphin for many years and I thought of switching to Polaris when my dolphin broke after seven years. I studied the two and the Leslie Pool sales person as well as information on Leslie‘s. Pool Supply stated that Polaris does climb the walls of the pool and scrubs the walls. It does not this is a false statement. The Vaccume does not have the ability to go up the wall it stays mainly in the floor, and even then it doesn’t clean very well.. very disappointed. After the first three days, I cont... read more
Business response:
Hi Mojgan, We are sorry you've had such a frustrating experience and want to help. Your 9650iQ Sport should be climbing the walls, and we would like to troubleshoot with you to get a better understanding and assess the situation. Please email us at customerfeedback@fluidra.com and provide us with your phone number. We will have a member from our supervisor team call you in the next 2-3 business days. All the best, Your Polaris Team
It stopped working after 14 months ( actual use less than 7 months). Also, when it was working, it didn't clean very well. Doesn't worth the money at all.
Business response:
We are so sorry your cleaner stopped working, Ramin. We recommend taking your cleaner to a local warranty station so they can run a diagnostic test and help you with a warranty repair or replacement. You can find a local station using our dealer locator - https://locator.fluidrausa.com/en. If you have any questions or need further assistance, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
Tech support is terrible. Pool Sweep does not follow set schedule programed in app.... .
Business response:
We are sorry to hear you've had a negative experience, Richard. We will have a member of our team contact you to help troubleshoot. Sincerely, Your Polaris Team
My old 9450 sport cleaned as good or better. The smart 1st time optimization feature was over rated. I went from 2:30 to 2:11 clean time. No big deal. The green light is no big deal. The water temperature is neat, I can see bottom temp vs surface temp.
Business response:
Hi Glenn, We're sorry you're experiencing issues with your Polaris 9650iQ Sport Robotic Cleaner. Customer satisfaction is of the utmost importance to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
The filter basket doesn’t last very long, the screen separates from the frame. The cord that is not suppose to tangle, tangles constantly.
Business response:
Hello Ray, We want to learn more about your pool setup and the issues you're experiencing. We will have a technical support representative reach out to you. All the Best, Your Polaris Team
Well for the first 13 months it worked great, to day went to start it up to clean the bamboo leave out of the pool and what to we get an error code. Called support and they said to try a few things. No luck. It’s currently at the local Leslie pool waiting to be diagnosed and hopefully the warranty will cover any issues. A very expensive unit to last a little over a year. Time to wait and see what happens. I. While I wait I’m looking for possible options to replace it if the warranty doesn’t cover the unit. Fingers crossed... read more
Business response:
Hello Michael, Thank you for your feedback. We are sorry to hear that you've experienced issues with your 9650iQ, and we want to ensure that your concerns have been addressed. Please respond to this email if you would like a warranty specialist to contact you.
Have been using the cleaner for several months. When pool gets dirty after a storm, basket fills up and the cleaner fails to climb the walls. Had several occasions, where the cleaner turned over and we didn't notice it. Would be nice to have a "turn over" alarm. On the positive, it does a great job in cleaning and picks up a lot of dust and debris in the pool. Still out to the jury is how it will perform in a year or two.
Business response:
Dear Torsten, We'd like to learn more about the flipping issue you mentioned. If possible, please send us a picture of your pool and indicate which areas of the pool the cleaner flips most often. Next, we recommend removing the filter canister and running the cleaner. If the cleaner runs normally without the canister, likely microscopic debris or algae is clogging the canister mesh. Simply brush the canister with a soft brush and mild soap. This should resolve the flipping. If you continue to have issues, please let us know ... read more
Frequently asked questions about Polaris 9650iQ Sport Robotic Cleaner
How is Polaris 9650iQ Sport Robotic Cleaner rated?
Polaris 9650iQ Sport Robotic Cleaner has a 3.6 star rating with 355 reviews.
When is Polaris 9650iQ Sport Robotic Cleaner open?
Polaris 9650iQ Sport Robotic Cleaner is open now. It will close at 6:00 p.m.