This profile has been claimed by the business owner or representative.
Polaris 9650iQ Sport Robotic Cleaner
About this business
I really like it. The only thing is that I would love it if it would be cordless
Business response:
Thanks for your feedback, Claudia! Your opinion matters to us and we will take your suggestion into consideration for future product development. If you have any other ideas, please email us at feedback@zodiac.com. We're listening. - Polaris
It stopped working after 14 months ( actual use less than 7 months). Also, when it was working, it didn't clean very well. Doesn't worth the money at all.
Business response:
We are so sorry your cleaner stopped working, Ramin. We recommend taking your cleaner to a local warranty station so they can run a diagnostic test and help you with a warranty repair or replacement. You can find a local station using our dealer locator - https://locator.fluidrausa.com/en. If you have any questions or need further assistance, please call our support team at (800) 822-7933. Thank you, Your Polaris Team
Tech support is terrible. Pool Sweep does not follow set schedule programed in app.... .
Business response:
We are sorry to hear you've had a negative experience, Richard. We will have a member of our team contact you to help troubleshoot. Sincerely, Your Polaris Team
My old 9450 sport cleaned as good or better. The smart 1st time optimization feature was over rated. I went from 2:30 to 2:11 clean time. No big deal. The green light is no big deal. The water temperature is neat, I can see bottom temp vs surface temp.
Business response:
Hi Glenn, We're sorry you're experiencing issues with your Polaris 9650iQ Sport Robotic Cleaner. Customer satisfaction is of the utmost importance to us. We will have a technical support representative reach out to you. Thank you for your patience. Regards, Your Polaris Team
The filter basket doesn’t last very long, the screen separates from the frame. The cord that is not suppose to tangle, tangles constantly.
Business response:
Hello Ray, We want to learn more about your pool setup and the issues you're experiencing. We will have a technical support representative reach out to you. All the Best, Your Polaris Team
Well for the first 13 months it worked great, to day went to start it up to clean the bamboo leave out of the pool and what to we get an error code. Called support and they said to try a few things. No luck. It’s currently at the local Leslie pool waiting to be diagnosed and hopefully the warranty will cover any issues. A very expensive unit to last a little over a year. Time to wait and see what happens. I. While I wait I’m looking for possible options to replace it if the warranty doesn’t cover the unit. Fingers crossed... read more
Business response:
Hello Michael, Thank you for your feedback. We are sorry to hear that you've experienced issues with your 9650iQ, and we want to ensure that your concerns have been addressed. Please respond to this email if you would like a warranty specialist to contact you.
Have been using the cleaner for several months. When pool gets dirty after a storm, basket fills up and the cleaner fails to climb the walls. Had several occasions, where the cleaner turned over and we didn't notice it. Would be nice to have a "turn over" alarm. On the positive, it does a great job in cleaning and picks up a lot of dust and debris in the pool. Still out to the jury is how it will perform in a year or two.
Business response:
Dear Torsten, We'd like to learn more about the flipping issue you mentioned. If possible, please send us a picture of your pool and indicate which areas of the pool the cleaner flips most often. Next, we recommend removing the filter canister and running the cleaner. If the cleaner runs normally without the canister, likely microscopic debris or algae is clogging the canister mesh. Simply brush the canister with a soft brush and mild soap. This should resolve the flipping. If you continue to have issues, please let us know ... read more
Good cleaner overall, but the technical service after sales leaves a lot to be desired. I purchased my cleaner and have used it in an overseas location with no problems for approximately 10 months. It seemed to be what I had been looking for all along, and I have since recommended it to several colleagues who have purchased similar units. The challenge came recently when my unit failed, presenting with an "Error 10" message. I wrote a detailed e-mail to the technical service department outlining the specifics of my challenge... read more
Business response:
Hello Richard, We are extremely sorry to hear that your issues were not resolved. Customer satisfaction and product quality are top priorites to us at Polaris, and nothing less than the perfect pool experience will do. We will have a technical support representative reach out to you. Please feel free to resond to this email if your issues are not resolved to your satisfaction. All the Best, Polaris
Bought a Polaris two years ago After two years it just quit Was told it was the cord but the whole unit didn’t work and the tech couldn’t get it to work in the pool store You (Polaris) replaced the whole unit Two Months later it quit running Brought it in and was told the cord was faulty Cord was replaced without cost I then asked how long of a warranty I had on the new second unit that was needing a cord replacement after two months and was told I no longer had a warranty on my unit because it was a replacement of the... read more
Business response:
Dear Chris, We deeply apologize for your frustrating experience. We would like to speak with you personally about your situation and have left you a voice message. Please call us back at your earliest convenience. Sincerest Regards, Polaris
Frequently asked questions about Polaris 9650iQ Sport Robotic Cleaner
How is Polaris 9650iQ Sport Robotic Cleaner rated?
Polaris 9650iQ Sport Robotic Cleaner has a 3.7 star rating with 345 reviews.
When is Polaris 9650iQ Sport Robotic Cleaner open?
Polaris 9650iQ Sport Robotic Cleaner is closed now. It will open at 9:00 a.m.