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Polaris EPIC 8642 iQ robotic cleaner
Cleaner is ok, but not up to expectations for the cost. It’s really slow. Doesn’t scrub that well or hug the surfaces enough to say it “scrubs”. When using the wall and floor mode, it doesn’t spend much time doing the walls. Seems to spend way more time on floor.
Business response:
Hi Dalton, We appreciate you taking the time to leave a review and we’re sorry to hear your cleaner is not living up to your expectations. For the wall climbing issue, it might be the case that the filter canister is dirty. You can try cleaning the filter with mild soap and a soft brush to see if that helps with performance. If you need help troubleshooting other issues, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
Works great !!! Should have bought it much sooner.
Business response:
Thank you for choosing Polaris, David! We’re thrilled to hear you are so pleased with your EPIC 8642 iQ. Wishing you the perfect swim! All the best, Your Polaris Team
Works Great! Picks up even the smallest dirt. I like the fact I can start the cleaner from my I phone.
Business response:
Thank you for your review, William! Creating quality products that simplify your pool experience is what we aim to do every day. Enjoy your pool time! Cheers, Your Polaris Team
All good! Never gets stuck. Basket traps small dirt as well as leaves and or debris.
Business response:
Hi Brad, Thank you for sharing your first-hand experience with your EPIC 8642 iQ. We’re glad to hear your cleaner is performing so well and appreciate you leaving a detailed review. Happy swimming! Your Polaris Team
The pool cleaner works great ! Easy to clean filter and does a great job picking up all of the debris on bottom and sides of pool
Business response:
Thank you for your positive and detailed review, Blaine! We love to hear from satisfied customers like you. Enjoy your clean pool! All the best, Your Polaris Team
It always climbs walls even not in that position
Business response:
Hi Joen, We want to make sure we understand your situation. Is your cleaner going up the wall even when it’s in “Floor Only” mode? If so, is it going all the way up or only partially? Have you tried resetting (turning it off and back on)? Please respond to this email with a few more details so we can get you some help. Thank you, Your Polaris Team
Does an adequate job except around corners and does not do a very good job of picking up dirt. Plus…..I have still not received my rebate!!!
Business response:
Hi Tom, We are sorry to hear your EPIC isn’t doing a great job picking up dirt. You might want to try the fine filter canister we make, which helps with finer debris removal. If you’re interested in trying the fine filter canister, please respond to this email and we will help you with an order. We apologize for the rebate wait time. Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can co... read more
First pool cleaner I’ve bought, almost went with a more expensive brand that was rated very high. Decided to give the Polaris a try. I am not disappointed. It cleans great, even climbs onto my tanning ledge which is only a foot of water. The remote app works great. Highly recommend.
Business response:
Thank you for choosing Polaris, David! We’re so glad you are happy with your decision and appreciate your review and willingness to recommend the EPIC 8642 iQ to others. Enjoy your pool time! Your Polaris Team
Love it. Makes cleaning my pool a breeze!
Business response:
Thank you for your review, Mike! We’re so glad you can spend more time enjoying your pool and less time cleaning it. Wishing you the perfect swim! Cheers, Your Polaris Team
Frequently asked questions about Polaris EPIC 8642 iQ robotic cleaner
How is Polaris EPIC 8642 iQ robotic cleaner rated?
Polaris EPIC 8642 iQ robotic cleaner has a 4.7 star rating with 157 reviews.
When is Polaris EPIC 8642 iQ robotic cleaner open?
Polaris EPIC 8642 iQ robotic cleaner is closed now. It will open on Monday at 9:00 a.m.