Polaris EPIC 8642 iQ robotic cleaner

4.6

4.6317 reviews

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Jose R.

4 years ago

The floor only option did not work. Never connected to the app. Customer service was poor and un helpful. Only recommend to take it to a place for review. The place dosent has a website. Only a phone number. Unbelievable!!

Business response:

Hi Jose, We are so sorry you are experiencing issues with your EPIC cleaner and that you had a negative service experience. We have a product page website (if that is what you’re looking for) - https://www.polarispool.com/en/products/pool-cleaners/robotic-pool-cleaners/polaris-epic-8642-iq. We want to help and it sounds like you were told to bring your cleaner to a pool professional to run a diagnostic test. This would be very beneficial, so we can have a better understanding of why your cleaner isn’t working properly. Y... read more

Hernan S.

5 years ago

I expected so much from the brand / does great going up walls and getting the water line, but doesn’t grab as much from the floor as my old one did.

Business response:

Hi Hernan, We are sorry to hear your expectations were not met with the EPIC 8642 iQ. Please email us at customerfeedback@fluidra.com so we can better understand your situation and assist you. We make a fine filter canister that might be the solution for the debris that’s not getting picked up on the floor. Please email us so we can help you troubleshoot. Thank you, Your Polaris Team