Polaris EPIC 8642 iQ robotic cleaner

4.6

4.6317 reviews

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Tom J.

5 years ago

Does an adequate job except around corners and does not do a very good job of picking up dirt. Plus…..I have still not received my rebate!!!

Business response:

Hi Tom, We are sorry to hear your EPIC isn’t doing a great job picking up dirt. You might want to try the fine filter canister we make, which helps with finer debris removal. If you’re interested in trying the fine filter canister, please respond to this email and we will help you with an order. We apologize for the rebate wait time. Please allow 6 to 8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can co... read more

David Brown J.

5 years ago

First pool cleaner I’ve bought, almost went with a more expensive brand that was rated very high. Decided to give the Polaris a try. I am not disappointed. It cleans great, even climbs onto my tanning ledge which is only a foot of water. The remote app works great. Highly recommend.

Business response:

Thank you for choosing Polaris, David! We’re so glad you are happy with your decision and appreciate your review and willingness to recommend the EPIC 8642 iQ to others. Enjoy your pool time! Your Polaris Team

Mike D.

5 years ago

Love it. Makes cleaning my pool a breeze!

Business response:

Thank you for your review, Mike! We’re so glad you can spend more time enjoying your pool and less time cleaning it. Wishing you the perfect swim! Cheers, Your Polaris Team

Martin M.

5 years ago

Long pine needles, acorns, palm seeds, lawn shrimp, sand, even frogs. This machine doesn't miss a thing. I'm very impressed. Easy to maintain too.

Business response:

Hi Martin, Thank you greatly for sharing your first-hand experience with us. We’re thrilled to hear your EPIC8642 iQ is performing so well and is easy to use and maintain. We appreciate you and hope you enjoy your clean pool! Best, Your Polaris Team

Jenine T.

5 years ago

Great machine. Cleans up the pool very nicely. Easy to use.

Business response:

Thank you for your review, Jenine! Customer satisfaction is our top priority and we’re happy to hear you’re so pleased. Enjoy your swim time! Cheers, Your Polaris Team

JOSEMARIA C.

5 years ago

Excellent- cleans the pool extremely well

Business response:

Thank you for your wonderful review, Josemaria! We’re thrilled to hear your EPIC 8642 iQ is performing so well. Enjoy your clean pool! All the best, Your Polaris Team

Daniel K.

5 years ago

Does a good job, except in the corners. The cord tangles regardless of the swivel connection. The remote control is slow to respond. Other than that, I'm happy with it.

Business response:

Thank you for taking the time to leave a review, Daniel! We’re happy to hear your cleaner is performing well, but we’re sorry to hear it’s not cleaning the corners and the cable is tangling. One thing that might help is to untangle the twisted cord and lay the cable in the sun to loosen any tangling memory. This will also help with optimal pool coverage, allowing the cleaner to move more freely without a tangled cable. If you need further assistance, please call our technical support team at (800) 822-7933. Happy swimmi... read more

A M.

a month ago

Disappointed in its cleaning. I have a new fiberglass pool and I have yet to get it clean using this robot. While it’s great at getting bigger items such as leaves, it simply pushes any dirt that is in the pool into the corners and along the edges. I would not recommend it for this reason.

Business response:

We're very sorry to hear you're disappointed with your cleaner. You don't mention where you purchased it, but we recommend discussing it with your EPIC 8642iQ dealer for advice and support. If you don't have a local dealer, you can use this link to find an Authorized Polaris Dealer in your area: https://www.polarispool.com/en/locator. From your Polaris Team

Victor H.

2 months ago

When I put it in the pool I have to tip on side, hold upside down to get all the air out of it. This has to be done or it will swim and not touch the bottom. This is not like my other one put it in and it works.

Business response:

Thank you for sharing this experience and you are correct that this is not normal. We hope you are discussing this with the local dealer who sold you the EPIC cleaner for troubleshooting tips and operational advice. Or If you'd like to reach out to our product support team for more information, you may call (800) 822-7933 – 8 am-5 pm your local time. If hold times are longer than usual, we also offer a callback option. Please be sure to follow all prompts to successfully schedule your callback. You can also email productsupp... read more