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Polaris EPIC 8642 iQ robotic cleaner
Not impressed, app sux, cleaner is sub par, only a 2 year warranty and the cable goes bad just weeks out of warranty. This machine isn't cheap and to be unreliable, CS left a bad taste in my mouth. Over $500 for a replacement cord..WTH The swivel is a poor design, C'mon Polaris do better.
Business response:
We are sorry you've had such a negative experience, Dave. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase so we can look up your account history and better understand the situation. All the best, Your Polaris Team
I’m disappointed that it doesn’t do steps or the sit out areas
Business response:
Thank you for your review, Lee! We are sorry your cleaner isn’t taking care of your steps. Robotic cleaners have a difficult time with steps and benches, as they cannot distinguish between the top of the pool and other surfaces. We recommend regular brushing of the steps, and once the debris is dislodged, the cleaner can remove it from the bottom or sides of the pool. If you need further assistance, please contact our technical support team at (800) 822-7933. All the best, Your Polaris Team
Robot does pretty good job of cleaning however leaves pockets of algae in the rounded corners of the pool. Also, doesn't clean the walls entirely, leaves lots of streaks. Picks up debris fine when it finds it.
Business response:
We're sorry your cleaner isn't performing as expected, Rick. We recommend calling our support team so we can help troubleshoot. We can be reached at (800) 822-7933. All the best, Your Polaris Team
Broke down after 3 weeks and now been in the shop for a month and can get anyone to help me
Business response:
We are so sorry you've had such a frustrating experience, Nathan. Please email us directly at customerfeedback@fluidra.com and let us know which repair shop you're working with, and confirm your address. We will work to find a swift solution. All the best, Your Polaris Team
Cleans very well, picking up sand and grass better than machines I had previously. Also it is is better than pie prior machines at going up the walls to clean them. The feature that has it climb in order to be taken out of the pool is great.
Business response:
Thank you for your detailed and positive review, Ethan! We appreciate you and hope you enjoy your pool time. Cheers, Your Polaris Team
After 30 days cleaner would not work on floor/wall setting.
Business response:
We are sorry your cleaner isn't working properly, Guy. We understand your frustration and want to help. Please take your cleaner to a nearby warranty station for a diagnostic review. They will be able to help with any troubleshooting or replacement needed. You can find a local station using our dealer locator - https://locator.fluidrausa.com/en All the best, Your Polaris Team
It cleans good but when you remove the cleaner from the pool, all of the debris comes out the back and goes back in the pools when lifting it out of the pool.
Business response:
Thanks for choosing the Polaris EPIC 8642 iQ robotic cleaner, Jennifer! Your trust and satisfaction are our top priorities. Please check that the cleaner cover is completely latching when you close it. If you have any issue with it not latching closed, please let us know at (800) 822-7933 so we can assist you. All the best, Your Polaris Team
- While the interior filter basket is easier to remove, my prior sweep (Pentair SE Warrior) was much better at collecting finer dirt and debris. The filter basket is not as good - The EPIC runs a 2 hour cycle but fails to clean the entire pool. It tends to repetitively clean certain areas, while missing other spots completely - The Epic does not climb the wall and scrub the water line as well as the Pentair SE Warrior. The epic creeps up to the water line and then immediately goes back down - Overall, considering the cost,... read more
Business response:
We are sorry to hear your EPIC cleaner isn't living up to your expectations, John. We appreciate your feedback and will consider your comments for future product developments. We would be happy to send you a fine filter canister to help with the finer debris in your pool. Please respond to this email and include your address and date of purchase so we can look up your account and order the fine filter canister. All the best, Your Polaris Team
I'm not sure if it's a Zodiac Pool Systems problem or a Polaris Pool problem, however, before you buy this pool cleaner, or any Polaris pool cleaner, I suggest you contact Polaris and ask how long a warranty repair takes. Also ask the dealer how long it takes to repair a Polaris. I took my Epic 8642 IQ, purchased 10/21/2023, to the Baton Rouge, LA, dealer for warranty repair on 8/4/2023 because lights are out on the power supply. I’ve called the dealer twice and have visited asking for status. The dealer says they are wai... read more
Business response:
We are so sorry you've had such a frustrating experience, Richard. We want to help! Please respond to this email and include your address and date of purchase so we can look up your account and history. We will work to find a swift solution. All the best, Your Polaris Team
Frequently asked questions about Polaris EPIC 8642 iQ robotic cleaner
How is Polaris EPIC 8642 iQ robotic cleaner rated?
Polaris EPIC 8642 iQ robotic cleaner has a 4.6 star rating with 303 reviews.
When is Polaris EPIC 8642 iQ robotic cleaner open?
Polaris EPIC 8642 iQ robotic cleaner is closed now. It will open on Monday at 9:00 a.m.