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Polaris EPIC 8642 iQ robotic cleaner
Great design and cleans all aspects of the pool. Issue is it will not stay connected to a wireless network and iAqua. Looses connection after four hours. There is no way to schedule cleaning or complete task remotely. Needs to be constantly rebooted and no assistance from Polaris. Customer Service sends you to a long virtual wait line to wait to talk to someone without resolution.
Business response:
We are so sorry you're having connectivity issues, Andrew. It sounds like the WiFi is not reaching the control box where it is located. We recommend trying a WiFi extender or something similar to see if it makes a difference. If you continue to have issues, please respond to this email and we will continue to work to find a solution. Thank you, Your Polaris Team
From my experience with Polaris pool sweep products I will not give a real review until after one year of use. It’s only been in use about 3-4 hours. I’m not happy with my last $1,000 Polaris pool sweep that we purchased in 2020. It spent months in the shop and finally Flurida sent us a replacement. That one lasted one year exactly! It fell apart in the pool. Dan from Flurida customer service said there’s no way this is a manufacturing problem. He blamed us and would do nothing to help replace it. So within 2 years, we sp... read more
Business response:
Hi Cindy, We appreciate you sharing your experience with us. We are sorry to hear that you had issues with the replacement cleaner we sent. Our warranty covers products based on the original date of purchase, so your replacement cleaner was under your 2020 original purchase date. We hope you find your EPIC 8642 iQ performs well in your pool. If you need assistance in the future, please call us at (800) 822-7933. We value you as a customer and hope you feel satisfied with your new purchase. All the best, Your Polaris T... read more
It fails to pick up leaves or any debris, does pick up fine sand, I still have to clean pool after running cleaner 3 or 4 times. Very disappointed for the money I spent.
Business response:
Hi Randy, We are sorry to hear your EPIC isn’t picking up leaves or debris and understand your frustration. Please call our technical support team so we can understand your situation better and provide you with assistance. You can reach us at (800) 822-7933. Thank you, Your Polaris Team
So far I’m not impressed. $1,300 machine that I couldn’t connect to for the first week of ownership. Finally connect to it then the next day won’t connect again. Store I purchased from is involved (they’ve been great) and tech support involved.
Business response:
We are so sorry you’re having connection issues, Michael. It sounds like you are in the process of receiving help, but please don’t hesitate to reach out if you continue to have issues. You can reach us at (800) 822-7933. You can also find connectivity tips online at www.iaqualink.com/en/support [iaqualink.com]. Thank you, Your Polaris Team
The floor only option did not work. Never connected to the app. Customer service was poor and un helpful. Only recommend to take it to a place for review. The place dosent has a website. Only a phone number. Unbelievable!!
Business response:
Hi Jose, We are so sorry you are experiencing issues with your EPIC cleaner and that you had a negative service experience. We have a product page website (if that is what you’re looking for) - https://www.polarispool.com/en/products/pool-cleaners/robotic-pool-cleaners/polaris-epic-8642-iq. We want to help and it sounds like you were told to bring your cleaner to a pool professional to run a diagnostic test. This would be very beneficial, so we can have a better understanding of why your cleaner isn’t working properly. Y... read more
I expected so much from the brand / does great going up walls and getting the water line, but doesn’t grab as much from the floor as my old one did.
Business response:
Hi Hernan, We are sorry to hear your expectations were not met with the EPIC 8642 iQ. Please email us at customerfeedback@fluidra.com so we can better understand your situation and assist you. We make a fine filter canister that might be the solution for the debris that’s not getting picked up on the floor. Please email us so we can help you troubleshoot. Thank you, Your Polaris Team
Frequently asked questions about Polaris EPIC 8642 iQ robotic cleaner
How is Polaris EPIC 8642 iQ robotic cleaner rated?
Polaris EPIC 8642 iQ robotic cleaner has a 4.6 star rating with 303 reviews.
When is Polaris EPIC 8642 iQ robotic cleaner open?
Polaris EPIC 8642 iQ robotic cleaner is closed now. It will open on Monday at 9:00 a.m.