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Prime Time Window & Gutter Cleaning
- Window Washing
- Chicago, IL
About this business
Location details
1806 W. Cuyler, #3A, Chicago, IL, 60613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very unhappy with their quote and actual cost!! Management was terrible to work with. Zero customer service!
Business response:
Hi Anna, thank you for taking the time to leave us a review. I am so sorry that you felt we had poor customer service. I see that we’ve serviced your home several years in a row, and we charged you $5 LESS this year than we did last year for the same exact job. I’m not sure what more we could have done to earn 5 stars from you, but if you would like to share more details about your complaints, please don’t hesitate to call us at 800-480-1360.
This is a very unfortunate situation. The quality of work was great, but when quoted $170 to clean windows, and actually charged $310 after the fact, thats when there is a problem. When I was originally quoted, the rep eddie was not clear in how they count windows. Instead of asking about pains of glass, he just asked total windows. It's almost like they do it purposely to get their foot in the door and jack the price up.. I wouldn't recommend this type of shady business practice. They also offered no sort of refund after ... read more
Business response:
I feel compelled to share the entirety of our unfortunate experience with Dan Mercurio from Compass Mortgage, as it goes beyond just non-payment and includes manipulative and unethical behavior. Not only did he strong-arm our company into providing additional services without fair compensation, but he also resorted to extortion tactics by threatening to leave slanderous reviews if we did not offer his client a $30 discount. Reluctantly, we refunded his client the $30 as a gesture of goodwill, hoping to avoid further issues.... read more
Frequently asked questions about Prime Time Window & Gutter Cleaning
How is Prime Time Window & Gutter Cleaning rated?
Prime Time Window & Gutter Cleaning has a 4.3 star rating with 1,682 reviews.
When is Prime Time Window & Gutter Cleaning open?
Prime Time Window & Gutter Cleaning is closed now. It will open tomorrow at 7:00 a.m.