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Priority Plus Financial
- Financial Services
- Costa Mesa, CA
About this business
Location details
3200 Park Center Dr 4th Floor, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The representatives really take their time to get to know your situation and find the best solution for you. They are very knowledgeable and guide you through the whole process. This is an ethical company who cares about helping people improve their financial situation. I definitely recommend this company if you are looking to get your finances in order.
I received a mailer in the mail and called in. I had amazing customer service with a gentleman I spoke with. I had some income impacts during the pandemic and needed some help with my credit card and loan debt. He walked me through what I owe, where my credit is at and was able to have a nice discussion about some troubles I was having. Luckily I was able to find a plan that helps me financially and I am so grateful for the help and I have way less stress! I already referred a friend to call to get some help.
Scam: presents and labels mailings as something they are not.Also explaining what they 'really' are in the small print to avoid successfully being sued does not make the mailing legitimate. They literally appear and claim to be something they are not, then have to explain what they actually are to skirt the law.The initial labeling and appearing as something they are not should be illegal regardless of the also included correct explanation, as they are clearly meant to initially deceive the recipients.
I'd like to complain about the deceptive mailing practices from this company. We live overseas and use a mail service but a very official letter arrived at our home and our tenant thought it was from the govt. It looked exactly like a letter from the ***. It even said this on the outside of the envelope: $2,000.00 fine or 5 years imprisonment or both for any person who interferes with or obstructs delivery of this letter or otherwise violates - 18 United States Code 1702 et seq.See Title 18 Sec 1708, U.S. Code: Theft of U.S.... read more
Business response:
We have reviewed this complaint. Our records show no client relationship, account, or enrollment associated with the complainant, and no fees have been charged to the complainant by our company.The correspondence referenced was a direct-mail informational notice addressed to the recipient at the address on file with our mailing vendor. It was not represented as a government communication. The mailer identifies Priority Plus Financial as the sender and includes a disclaimer stating that the company is a private entity not aff... read more
I am filing a complaint against Priority Plus Financial due to an absolute lack of customer focus and zero accountability. When I initially signed up, their representative **** ****** pitched their service and acted like they were completely unified with *******************. He got highly irritated when I asked basic questions to understand the program. He told me I needed to completely stop paying my creditors. Basically tank my credit and build it back from scratch. When I voiced my discomfort with the massive credit score... read more
Business response:
PriorityPlus Financial takes all consumer concerns seriously and has reviewed the allegations raised in this complaint. Our records reflect that the customer elected to cancel their program with ******************* and that representatives of PriorityPlus Financial made multiple attempts to communicate with the customer regarding the matter. We regret that those efforts did not result in a timely connection and that the customer remains dissatisfied with their ************************************************************ and ... read more
DISHONEST PREDATORY LENDING WHO SENDS MISLEADING LETTERS STATING "ECONOMIC RELIEF" ON THE OUTSIDE, TO MAKE THE RECIPIENT BELIEVE IT IS FROM THE GOVERNMENT IN THE FORM OF AN ACTUAL CHECK, WHEN IN **** IT IS A LOAN OFFER. EVEN THE RETURN ADDRESS JUST SAYS "ECONOMIC RELIEF" AND HAS NO RETURN ADDRESS, WHICH IS BY DEFINITION ILLEGAL FROM THE STANDPOINT OF ***** AS THEY CANNOT RETURN THIS MAIL TO SENDER GIVEN THE **** THAT IT IS SUSPICIOUS IN NATURE BECAUSE IT DOES NOT SHOW THE SENDERS ACTUAL BUSINESS NAME OR ADDRESS. YOU MAKE PEO... read more
I am writing to report an unacceptable and unprofessional experience I had with your representative, ****** during a recent consultation with Priority Plus Financial. Once I declined the option to default on my credit cards, ***** became dismissive and launched into a forceful, one-sided tirade, pressuring me to accept his recommendation. ***** made several inappropriate and misleading remarks, including: * Repeatedly insisting I should default on my credit cards so I could instead use the money for investment properties and... read more
Business response:
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you described during your recent consultation with Priority Plus Financial. What you outlined does not reflect the standards of professionalism, respect, and empathy that we expect from our representatives, and we take your concerns very seriously.We are especially sorry that this interaction occurred during a time of personal loss and hardship for you. You deserved to be met with understanding, compassion, and respectful guidance ... read more
This company uses what should be illegal marketing for their mail to consumers. The mail is disguised to look like official government mail. It is not. This should be illegal and the company should be fined and or dissolved.
Business response:
We respectfully disagree with the characterization presented.Our mailings are promotional in nature and are clearly identified as advertisements, not government correspondence. They do not purport to originate from any federal, state, or local agency, nor are they intended to mislead consumers into believing they are official government communications.All marketing materials are reviewed for compliance with applicable federal and state advertising regulations, including required disclosures and opt-out mechanisms. Any implic... read more
Priority Plus Financial's response to some of these BBB complaints is a blatant lie. They claim their mailers are 'promotional in nature' and include disclosures, but they omit the most predatory part: the envelope and the document inside are intentionally designed to look exactly like a government-issued relief ********* don't see a 'disclosure' until you've already been baited into opening it. This isn't just 'clever marketing'; its a trap. A person in a hurry or in financial distress could easily be fooled into taking thi... read more
Business response:
Priority Plus Financial denies the allegations contained in this complaint.The referenced mailings are lawful commercial solicitations and do not constitute debt-collection communications, negotiable instruments, checks, or government-issued materials. They contain no routing numbers, MICR encoding, endorsement fields, or other indicia of negotiability, and cannot reasonably be processed by a financial institution as a financial instrument.Each mailing includes clear identification as advertising material and contains disclo... read more
Frequently asked questions about Priority Plus Financial
How is Priority Plus Financial rated?
Priority Plus Financial has a 4.2 star rating with 783 reviews.
When is Priority Plus Financial open?
Priority Plus Financial is closed now. It will open at 7:00 a.m.