This profile has been claimed by the business owner or representative.
Priority Plus Financial
- Financial Services
- Costa Mesa, CA
About this business
Location details
3200 Park Center Dr 4th Floor, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This organization is a scam. Took my personal info, never sent me an email letting me know whether I was approved or not. I talked to ****, he is a scammer too, said that he was sick for 3 days and could not send me an email. It's funny because last time I talked to him was 2 weeks ago, and they promised an email 5 minutes after our call was complete. I am a business owner, and this is a terrible scam. My personal info has been stolen.
Business response:
****, We strive to provide prompt and effective communication, and it is clear that we did not meet those expectations in your case. This oversight is entirely our responsibility, and We're truly sorry for any distress it may have caused.We are reviewing our communication protocols and making necessary adjustments to ensure this does not happen again.Your feedback is invaluable in helping us improve our services and better meet the needs of our clients.In the meantime, We want to personally ensure that your concerns are addr... read more
**************** is very rude and gets annoyed if you try to ask questions to get a better understanding of the Loan Process! She was very rude and kept saying "if you don't want the loan, you can go to the bank and get one! (that response was given to me because of all the intrusive questions being asked over the phone..example, Date of Birth. Social, How much money I presently had in my bank account.. etc...) it made me feel uncomfortable giving that information out to a total stranger so I asked her a few questions as to ... read more
Business response:
We take all customer feedback seriously, and your experience highlights areas we need to improve. We sincerely apologize for any inconvenience caused by this matter. We are reviewing our training and support processes to ensure that every customer receives the highest standard of service. Your feedback will be integral to this review, and we want to thank you for bringing this matter to our attention.
I'm tired of receiving fake looking checks from this company only giving me the option of calling to opt out. You contribute to junk mail, waste of paper and devious design to lure people into using your company.
Business response:
Please rest assured that your feedback has been taken seriously, and we are committed to rectifying this situation promptly. We understand the importance of respecting our clients' preferences and privacy, and we deeply regret any oversight that led to your discomfort. We want to assure you that immediate steps are being taken to ensure that your contact information is accurately reflected on our "do not call" and "do not mail" lists. Additionally, we will implement additional checks and protocols within our systems to pre... read more
I responded to a mailer and spoke with *********************************. At first she was very polite and seemed very helpful. When we hesitated at signing up she began to get more assertive on the program and what the benefits would be for doing it. It sounded like it could help us out of the financial hardship we had gotten into. She told us that they could help us out as they had already had a good working relationship with our creditors and we would have this handled very quickly within 3 months. She said there would be... read more
Business response:
Thank you for bringing this matter to our attention. We have reviewed your account, and you were enrolled with our partner company since November 08 of last year. Our records indicate you have been in communication with our customer service team regarding your concerns; you will receive a reply that will explain everything. We apologize for any misunderstanding and appreciate your patience during our resolution.
This company is a** They send mailers out and don't even oblige their offers. Just an information scam. Tell me why I apply for a loan, get denied through them but amex gives it to me at less than 3% rate... These kids don't know what they are talking about. And can't even finance correctly. They tried to do the math in call and saying, "Oh you living paycheck to paycheck... We help our clients out of bankruptcy"... I was just looking for an ease of payments.. Bankruptcy is far from my mind.. Stay away from this company...
Business response:
The mailer that the prospect received contains the following ****************OUT NOTICE in part: All loans are subject to credit review and approval. By responding to this offer, you are authorizing us to make inquiries and obtain information about you as we deem appropriate to evaluate you for the extension of credit. We will be confirming your eligibility. Eligibility for a loan is not guaranteed. Other options are provided if the prospect does not immediately qualify for a loan.
Can I give them negative stars? Really debated calling this company, but I kept getting mailers and finally decided to call. I wanted to pay off about $20,000.00 in debt and consolidate into 1 smaller payment. Talked to someone named ****. I told him I wanted to consolidate the $20,000.00. He ran my credit and told me I showed 3 loans for more than the amount I told him. I told him yeah well I added in my head quickly to give a total. He started like asking my why I wanted the money again like I was lying to him. I told him ... read more
Business response:
We are sorry if the service you received did not meet your expectations. We have reviewed your communications with our representative and determined that nothing inappropriate occurred. The line was disconnected on your end while our team member was helping you out. We understand we need more information about an unsecured loan you want to consolidate. This additional information is necessary for us to determine the final results. We are sorry that we weren't able to help you further. Based on the desired settlement request ... read more
Recieved the mailer and did some digging into this 'program'. This company is so scammy it should be illegal. Imagine impersonating federal documentation to bait and switch people who are already going through enough. Disgusting.
Business response:
We regret that you feel that the marketing mailer you received was not a legitimate pre-approved offer.We want to let you know that the pre-approval in the mailer is only based on limited credit reporting information, which is standard, and any actual approval considers additional qualifying information that is collected from your conversations with the Company representative. The mailer does disclose that All loans are subject to credit review and approval. We are very sorry for any inconvenience this has caused you. Additi... read more
Just because you keep sending me spam mail that's deceptively made to look like important IRS documents. ??
Business response:
Thank you for bringing this matter to our attention. We take these matters seriously and apologize for any trouble this has caused you. We have adjusted our records and placed your telephone number and mailing address on our internal Do Not Contact lists. We hope that this action will stop any further contact. Should you receive further unwanted communications, please bring the matter to our attention, and we will address it promptly. We appreciate your understanding in this matter.
My wife received a pre-approved loan in the mail. We went through the process of applying for a LOAN to help us with our debt. This company's employee was not punctual at all. We waited the first day an hour and a half passed the time she would call. My wife called and text and she received NO response until an an HOUR AND HALF LATER. The next morning my wife tried to call and text but, no response. Finally the customer service person called my wife and set up an appointment to discuss our "Options." and we still have not re... read more
Business response:
Thank you for bringing this matter to our attention. We want you to know that we take your claim seriously and apologize for any inconvenience this matter has caused.Upper management has reviewed your file. We have recently undergone some changes to our loan servicing system, and credit reporting has been delayed, which caused the missed appointment. Rest assured that all your information is secured. Privacy and security are our top priorities regarding our clients' information.We apologize again for the service level you re... read more
Frequently asked questions about Priority Plus Financial
How is Priority Plus Financial rated?
Priority Plus Financial has a 4.2 star rating with 697 reviews.
When is Priority Plus Financial open?
Priority Plus Financial is closed now. It will open at 9:00 a.m.