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Priority Plus Financial
- Financial Services
- Costa Mesa, CA
About this business
Location details
3200 Park Center Dr 4th Floor, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Just because you keep sending me spam mail that's deceptively made to look like important IRS documents. ??
Business response:
Thank you for bringing this matter to our attention. We take these matters seriously and apologize for any trouble this has caused you. We have adjusted our records and placed your telephone number and mailing address on our internal Do Not Contact lists. We hope that this action will stop any further contact. Should you receive further unwanted communications, please bring the matter to our attention, and we will address it promptly. We appreciate your understanding in this matter.
My wife received a pre-approved loan in the mail. We went through the process of applying for a LOAN to help us with our debt. This company's employee was not punctual at all. We waited the first day an hour and a half passed the time she would call. My wife called and text and she received NO response until an an HOUR AND HALF LATER. The next morning my wife tried to call and text but, no response. Finally the customer service person called my wife and set up an appointment to discuss our "Options." and we still have not re... read more
Business response:
Thank you for bringing this matter to our attention. We want you to know that we take your claim seriously and apologize for any inconvenience this matter has caused.Upper management has reviewed your file. We have recently undergone some changes to our loan servicing system, and credit reporting has been delayed, which caused the missed appointment. Rest assured that all your information is secured. Privacy and security are our top priorities regarding our clients' information.We apologize again for the service level you re... read more
I just called them and the person i talked to was very rude and condescending. I decided to end the conversation and hung up the telephone.
Business response:
It's important to us that our customers and prospects are more than satisfied and we would like the opportunity to resolve this issue immediately. We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.We highly pride ourselves with great customer service, that's why this came as a surprise, and we would like to make things right.All calls are recorded and after reviewing the call we have determined that the agent handled the call with utmost respect.We apologiz... read more
This is a bait and switch with nasty people.Nowhere on the letter they sent nor when they were taking my info did they ever mention anything about a debt payment program. Everything said LOAN!The person I spoke with ******************* actually started yelling at me when I told him I did not want that option. He asked me if I was stupid? This company should be fined, reprimanded and put out of business.
Business response:
It's important to us that are customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.We highly pride ourselves with great customer service, that's why this came as a surprise, and we would like to make things right.All calls are recorded and after reviewing the call we have determined that the agent handled the call with diligence and didn't mention anything de... read more
On 9/20/23 I applied for a loan around 4:15pm and received a call immediately from a representative named *************************! She asked me 3 questions and then said all of the financial reps were on lunch and someone would call me back in an hour which would be around 5:15pm EST! Well around 6:49pm I received a text ! Yes a text message from ************************* saying she was wrapping up a loan with another customer and would be with me shortly. Well its 9:12pm and I just called her and gave her my name to which... read more
Business response:
We apologize for any inconvenience this matter has caused. It is our understanding that you have been in recent contact with our customer service department manager and a resolution is being worked on for the issue you indicate. We encourage you to stay in contact with the customer service representative assigned to your case. Thank you for your patience in this matter.
I was working with a man Named *** everything was going great until I told him I couldnt afford the payments of and he became extremely rude telling me Im living paycheck to paycheck with a baby on the way why dont I want to accept the offer and quiet a few more rude things he was very rude and unprofessional and it makes the company look bad it says all calls are recorded I hope they can go back and listen to know how unprofessional it was
Business response:
Thank you for bringing this matter to our attention. After reviewing the customer's concerns, sales management contacted the customer. Please note that that the agent you talked to doesn't reflect Priority Plus Financial's commitment to high operational procedure; for this we sincerely apologize. We also made sure that we will enhance our training for efficient customer service and such incident won't arise again.
Hello good afternoon everyone I just end my call with this company and I should read more riviews about this company before applying in the meddle of my process I do reading some riview a bad one and in does riview people mention their bad experience but what surprised me is they mention a person called ***** and gues what that is the same person who calling me to tells me I do not qualify for a loan but surprisingly I do qualify for a program I tell her I don ******** in any programs and she started talk rudely to me like a... read more
BEWARE! If I could give zero stars I would. The positive reviews are fake. I received a pre-approved letter for a personal loan. I am trying to build my credit to pay of my CC's. I was baited for a loan modification contract where they make money off your debt. I dealt with *************************** who actually had the audacity to **** at me about my credit report and said to me "are you listening to me?" when I asked him questions. I had to hang up on him. TERRIBLE. Go elsewhere.
Their mailers are click bait for debt modification programs. Be transparent, be direct. Don't try to fool folks. Waste of time.
Business response:
We regret your dissatisfaction and frustration you experienced with our advertising piece. This communication of loan offer indicated your eligibility and that the offer was an estimate, where a final loan amount would be determined by remaining balances due on your existing credit card debt you wanted to consolidate. Again,We apologize for the experience you encountered, and believe no inappropriate activities took place as you suggest. If you wish to discuss this matter further, please don't hesitate to reach us directly.
Frequently asked questions about Priority Plus Financial
How is Priority Plus Financial rated?
Priority Plus Financial has a 4.2 star rating with 672 reviews.
When is Priority Plus Financial open?
Priority Plus Financial is open now. It will close at 7:00 p.m.