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Purchase Park 2 Fly
- Parking
- South Ozone Park, NY
About this business
Location details
124-10 S Conduit Ave, #124-10, South Ozone Park, NY, 11420, United States
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Garbage Garbage and more Garbage from the establishment to the employees, each and EVERY employee that works there has MAYBE at most a 4th grade level education, there verbally abusive and dangerous, if you value your life Do Not go anywhere near there
This is one of the worst companies we have ever dealt with. We were left waiting for an entire hour for pickup, only to be told that the company was busy, despite what appeared to be no valid reason for such a lengthy delay. To make matters worse, three employees standing outside behaved in an extremely unprofessional and disrespectful manner. They were cursing at us in Spanish, apparently assuming we could not understand what they were saying. This was including the manager as well The lack of professionalism, respect, an... read more
Disappointing shuttle experience with Purchase Park 2 Fly, which provided the shuttle service for our Drivo rental at LaGuardia. The shuttle was about 10 minutes late, and there was no clear communication that we needed to call directly to request the shuttle for on-demand pickup. We were left waiting without knowing we were supposed to call. This was the beginning of an already very disappointing rental experience with Drivo. Clear instructions about how to request the shuttle would have made the pickup process much easie... read more
Terrible. The last 2 times we used PP2F, on the return it took over 45 minutes for pickup. We saw a company APEX come twice and make pickups while we waited. This was not the case the first time we used PP2F so we wanted to give them another shot. Not sure what's going on but it looks like they only have 2 vans so if they are full before they get to your terminal you are SOL. Everyone is very nice but waiting for pick up sucks.
I have trusted Park2Fly with my vehicle several times, which makes this experience even more disappointing. My vehicle was damaged while it was in their care. I reported it immediately, submitted the repair estimate they requested, and spent weeks following up. After repeatedly being told they were looking into it, my claim was denied. I was also denied the opportunity to speak with the owner or review the security footage. Instead of taking responsibility or being transparent, they hid behind their policy because I had al... read more
if I could give zero stars I would. Came home from a trip to my tire completely flat. They drove it to the front of the lot on a flat yet pretended that it wasn't flat when they drove it there (only 10 minutes ago). The two girls working the registers inside the trailer were completely unhelpful and refused to let me speak to a manager or to contact a manager on my behalf. No fun driving around Queens at night trying to find a 24 hour tire repair with my whole family in the car. since then, I have spoken with others who ha... read more
Writing this here just in case they delete my Google review Their process of getting on the shuttle at the lot is very disorganized. The day I was there they only had one shuttle working, although they claimed they had 3 which was impossible, because we were all waiting 25-30 mins for a shuttle to arrive at the lot. When the shuttle did arrive, they asked "who was waiting here first" the fact that they trust people to be honest, blows my mind. They need a better system, such as numbers or tickets or something. A party of si... read more
I made a reservation and paid in advance to park in this lot using Spot Hero. When I arrived I was told that there was no room. They blamed Spot Hero for overbooking. I got a refund, but I will never use this lot or Spot Hero again. I ended up parking in JFK long term parking which was fine and which is what I will do in the future.
I'm really sad to write this review because I used to love parking here and never had any issues before. It's very convenient and close to the airport. They drop you off and pickup right at your terminal. Unfortunately, this last experience was very disappointing. When I returned from my trip, I found my Jeep had a large scratch on the front bumper. They have video footage showing my vehicle was in perfect condition when I dropped it off. When I reported the damage, the front desk simply gave me an email address to file a cl... read more
Frequently asked questions about Purchase Park 2 Fly
How is Purchase Park 2 Fly rated?
Purchase Park 2 Fly has a 4.4 star rating with 3,334 reviews.
When is Purchase Park 2 Fly open?
Purchase Park 2 Fly is open now. It is open 24/7.